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Edit File: 1765791211.M133165P121251.sadewa.iixcp.rumahweb.com,S=85356,W=87363

Return-Path: <allotc@otcmsdnbhd.com.my> Delivered-To: stie@arlindo.ac.id Received: from sadewa.iixcp.rumahweb.com by sadewa.iixcp.rumahweb.com with LMTP id wFV+B+vVP2mj2QEAEl2FPw (envelope-from <allotc@otcmsdnbhd.com.my>) for <stie@arlindo.ac.id>; Mon, 15 Dec 2025 16:33:31 +0700 Return-path: <allotc@otcmsdnbhd.com.my> Envelope-to: stie@arlindo.ac.id Delivery-date: Mon, 15 Dec 2025 16:33:31 +0700 Received: from vps.otcmarketing.com.my ([42.1.63.236]:56513) by sadewa.iixcp.rumahweb.com with esmtp (Exim 4.98.1) (envelope-from <allotc@otcmsdnbhd.com.my>) id 1vV4xF-00000000U7n-1sj9 for stie@arlindo.ac.id; Mon, 15 Dec 2025 16:33:31 +0700 X-SmarterMail-Authenticated-As: allotc@otcmsdnbhd.com.my DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=otcmsdnbhd.com.my; s=default; h=content-type:mime-version:date:subject:to:from:message-id :organization; bh=/hCkq7HxsSd2jhay/dA8FfY3zKDKQgfAEW+rAhrlhf0=; b=SWeO9K4L8E8FPWAoemYXPmvc7Qo66IYcYTrlBKPm5kMXiL8JxHGM3ZaIMHM9C4aEi dLhjQAYKM10RLWUBMlV0zC4lumD03MjyzPnPm/Sx7TENrs4jNjglHPHpxJcgJCEte yHAJ/yAGubSilgzIF0D4+rMF0F/v5d/blCkLBwV+n6cW8Z/SUoSLlyuKLCRZMJQk9 ofFNdr/unPqFY+hYXdyHX1ezT2R5sj3I4ogCUBq92Hq07hafbnjOt/IR04n277m1A 5L6JTZOI7ys71vQy75aOnFtmkLem/foocP+kh6Ovlnk0WAk7xWwMzv3/NweEiDT3A lH431N0YG1lZVDltA== Received: from desktop-k71kv79.local (UnknownHost [115.164.119.112]) by vps.otcmarketing.com.my with SMTP; Mon, 15 Dec 2025 16:25:05 +0800 Organization: allotc@otcmsdnbhd.com.my Message-ID: <6d7ba34a31620c5fab28c50d003b7c19@otcmsdnbhd.com.my> From: "allotc@otcmsdnbhd.com.my" <allotc@otcmsdnbhd.com.my> To: "HI SIR/MADAM," <allotc@otcmsdnbhd.com.my> Subject: =?windows-1252?Q?MANAGING_DISCIPLINE_AND_MISCONDUCT-HANDLING_ABSENTEEISM,_PROBLEMATIC_WORKERS,_AND_POOR_PERFORMANCE(4,5_Feb)?= Date: Mon, 15 Dec 2025 16:24:30 +0800 MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="8330f6013ee85b4a2c5d83af0019e9af" X-Exim-Id: 6d7ba34a31620c5fab28c50d003b7c19 X-Spam-Status: No, score=0.3 X-Spam-Score: 3 X-Spam-Bar: / X-Ham-Report: =?ISO-8859-1?Q?Spam_detection_software=2C_running_on_the_system_=22sadewa=2Eiixcp=2Er?= =?ISO-8859-1?Q?umahweb=2Ecom=22=2C=0A_has_NOT_identified_this_incomi?= =?ISO-8859-1?Q?ng_email_as_spam=2E__The_original=0A_message_has_been?= =?ISO-8859-1?Q?_attached_to_this_so_you_can_view_it_or_label=0A_simi?= =?ISO-8859-1?Q?lar_future_email=2E__If_you_have_any_questions=2C_see?= =?ISO-8859-1?Q?=0A_root=5C=40localhost_for_details=2E=0A_Content_pre?= =?ISO-8859-1?Q?view=3A__Pleasecall_012-588_2263_=A0email_tojames-otc?= =?ISO-8859-1?Q?=40outlook=2Ecom_=A0_=0A_Content_analysis_details=3A_?= =?ISO-8859-1?Q?__=280=2E3_points=2C_5=2E0_required=29=0A__pts_rule_n?= =?ISO-8859-1?Q?ame______________description=0A_----_----------------?= =?ISO-8859-1?Q?------_----------------------------------------------?= =?ISO-8859-1?Q?----=0A__0=2E5_FROM=5FDOMAIN=5FNOVOWEL____From=3A_dom?= =?ISO-8859-1?Q?ain_has_series_of_non-vowel_letters=0A_-0=2E0_SPF=5FP?= =?ISO-8859-1?Q?ASS_____________ X-Spam-Flag: NO --8330f6013ee85b4a2c5d83af0019e9af Content-Type: text/plain; charset="windows-1252" Content-Transfer-Encoding: quoted-printable Pleasecall 012-588 2263 =A0email tojames-otc@outlook.com =A0 HYBRID PUBLIC PROGRAM MANAGING DISCIPLINE AND MISCONDUCT-HANDLING=20 ABSENTEEISM, PROBLEMATIC WORKERS, AND POOR PERFORMANCE =A0 (** Choose either Zoom OR Physical Session) Remote Online Training (Via Zoom)=A0=A0& Wyndham Grand Bangsar Kuala Lumpur Hotel (Physical) =A0(SBL Khas / HRD Corp Claimable Course) Date : 4 Feb2026 (Wed) |=A0 9am =96 5pm=A0=A0=A0=A0=A0=A0=A0=A0 = =A0=A0=A0=A0=A0=A0=A0=A0 =A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0By Suraiya 5Feb2026 (Thu)=A0 |=A0 9am =96 5pm=A0=A0=A0=A0 =A0=A0=A0=A0 = =A0=A0=A0=A0=A0=A0 = =A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0 =A0 =A0 OBJECTIVE: At the end of this program participants should be able to achieve the = following=20 objectives: -=A0=A0=A0=A0=A0=A0=A0 Understand the different between minor and major = misconduct=2E -=A0=A0=A0=A0=A0=A0=A0 Know=A0how to act on misconduct happened in the = workplace=2E -=A0=A0=A0=A0=A0=A0=A0 Understanding the responsibility of employers and = employees according=20 to the laws=2E -=A0=A0=A0=A0=A0=A0=A0 Know how to implement in practical approach the = company=92s discipline=20 procedure=2E -=A0=A0=A0=A0=A0=A0=A0 Know the consequences of the misconduct according = to the law and the=20 organization=2E =A0 METHODOLOGY: This program is essentially participative.=A0 There will be group = interaction=20 and lectures=2E =A0 WHO SHOULD ATTEND: General Manager, Manager, Head of Department / Division, Human Resources = Manager=20 or any personnel who has human resource functional responsibility and = Supervisor =A0 OUTLINE OF WORKSHOP 1. INTRODUCTION =A0=A0=A0 1.1 DISCIPLINE AND MISCONDUCT -=A0The needs of discipline in the organization -=A0Employee =96 employer / trade union relations -=A0Solving problems together -=A0Understanding system, policy, rules and discipline =A0 =A0=A0=A0 1.2 PURPOSE -=A0Forming positive attitude -=A0Achieving high performance -=A0Obeying the system, policy, rules and laws =A0 =A0=A0=A0 1.3=A0=A0 DISCIPLINE PROSEDURE =A0=A0=A0 1.4=A0=A0 DISCIPLINARY ACTIONS GUIDELINE =A0=A0=A0 1.5=A0=A0 NATURAL JUSTICE =A0=A0=A0 1.6=A0=A0 MISCONDUCT -=A0Definition=20 -=A0Type of misconducts -=A0Industrial Court cases for Misconducts =A0 =A0=A0=A0 1.7=A0=A0 FORGIVENESS OR =93CONDONATION" =A0=A0=A0 1.8=A0=A0 THE MEANING OF DOMESTIC INQUIRY =A0=A0=A0 1.9=A0=A0 PRINCIPLES OF NATURAL JUSTICE =A0=A0=A0 1.10 DOMESTIC INQUIRY PROCESS =A0 2. FUNCTIONS AND RESPONSIBILITY OF SUPERVISOR AND MANAGEMENT HANDLING = DISCIPLINE=20 AND MISCONDUCT =A0=A0=A0 2.1=A0=A0 INTRODUCTION =A0=A0=A0 2.2=A0=A0 COMPLAINTS =A0=A0=A0 2.3 RIGHTS AND RESPONSIBILITIES -=A0Contract of Service -=A0Rights of an employer -=A0Employer responsibilities -=A0Rights of employee -=A0Employee responsibilities =A0 =A0=A0=A0 2.4=A0=A0 CONFLICT OF PRIORITY BETWEEN EMPLOYERS AND EMPLOYEES =A0=A0=A0 2.5=A0=A0 THE WAY OF HANDLING COMPLAINTS =A0 3. FUNTIONS AND RESPONSIBILITIES =A0=A0=A0 3.1 SUPERVISOR AS THE MIDDLEMAN =A0=A0=A0 3.2=A0=A0 RULES OF SETTLING COMPLAINTS =96 MUTUAL AGREEMENT =A0=A0=A0 3.3=A0=A0 WAYS OF SETTLING PERSONAL PROBLEM =A0=A0=A0 3.4 RULES OF DISCIPLINARY ACTIONS =A0=A0=A0 3.5=A0=A0 RELATIONS AND NEGOTIATION =A0 4. HANDLING ABSENTEEISM AND PROBLEMATIC WORKERS =A0=A0=A0 4.1 LEAVES -=A0Leave entitlement -=A0Granting leave -=A0Prove of leave approval =A0=A0=A0 4.2 ABSENT WITHOUT LEAVE =A0=A0=A0 4.3=A0=A0 ABSENTEEISM AND LATENESS =A0=A0=A0 4.4=A0=A0 HANDLING ABSENTEEISM -=A0STEP 1 =96 if the problem is serious=A0=20 -=A0STEP 2 =96 if the problem continues -=A0REACTION =A0 5. HANDLING POOR PERFORMANCE =A0=A0=A0=A0 5.1 PREVENTING POOR PERFORMANCE =A0=A0=A0=A0 5.2 REMEDIAL ACTION TO ASSIST POOR PERFORMERS =A0=A0=A0=A0 5.3 PERFORMANCE MANAGEMENT SYSTEMS AND PERFORMANCE APPRAISAL =A0=A0=A0=A0 5.4 DISCIPLINARY ACTION AGAINST POOR PERFORMERS =A0 6. ALTERNATIVE ACTION =A0=A0=A0 STEP 1 : Receiving complaint =A0=A0=A0 STEP 2 : Calls the worker for discussion =A0=A0=A0 STEP 3 : Explaination from employee =A0=A0=A0 STEP 4 : Discussion a.=A0What you do if he admit of his poor performance?=20 b.=A0If he denied of the accusation=2E c.=A0Counseling guideline =A0=A0=A0 STEP 5 : Further Actions =A0=A0=A0 STEP 6 : What would you do if there is an improvement or no = improvement=20 at all.=20 =A0 7. PERFORMANCE IMPROVEMENT PLAN (PIP) =A0=A0=A0 7.1=A0=A0 THE PURPOSES AND WHEN TO APPLY IT=2E =A0=A0=A0 7.2=A0=A0 STEPS TO AN EFFECTIVE PIP =A0=A0=A0 7.3 THE END OF PIP=2E =A0 =A0 =A0 =A0 =A0 ** Certificate of attendance will be awarded for those who completed the = course =A0 ABOUT THE FACILITATOR=20 MS.SURAIYA FIELD OF EXPERTISE With the Degree of Bachelor of Art in Southeast Asia Studies (UM), she = has=20 vast experience in the field of Human Resources Management and Labour = Laws=20 for almost 30 years and currently she is Deputy Director of Labour = Standards,=20 Labour Standards Division. Besides that, she also a Certified Trainer = from=20 HRDC=2E =A0 She is an experienced trainer in the subject matter as she is a hands-on = practitioner.=20 Many cases that she shares with her participants are often real-life = examples=20 and solutions that she had encounter during she career as Assistance = Director,=20 Principle Assistance Director and State Director and now as Deputy = Director=20 in Department of Labour Peninsular Malaysia, Putrajaya=2E =A0 She is also exposed to the international Labour / Employment Issues where = she=20 served two and half years as Counsellor of Labour in High Commission of = Malaysia=20 in Singapore. During her service in Singapore she has given talks to = Chinese=20 Chamber of Commerce in Singapore and given advice to the private = companies=20 in Singapore about Employment Act 1955 in Malaysia=2E =A0 With her experiences in Malaysia and Singapore, she has developed and = delivered=20 many training programs to in house and public such as Employment Act = 1955,=20 Managing Discipline and Misconduct, Handling Misconduct and Dismissal =96 = Domestic=20 Inquiry, Managing Stress and Counseling at Work Place, Handling = Misconduct=20 - Sexual Harassment at Work Place, Industrial Relations Act 1967 and = Payroll=20 Administration=2E =A0 Among the many well-established organizations that have benefited from = her=20 expertise are Jabatan Tenaga Kerja (JTK), Stamford College, Singapore = Chinese=20 Chamber of Commerce, INPRIM Melaka, Kesatuan Sekerja, TM Melaka, = Kebangsaan=20 Pekerja-Pekerja Simen Semenanjung Malaysia, Kesatuan Pekerja-Pekerja UMW, = Western=20 Digital, UTP and others=2E =A0 WORKING EXPERIENCES 1. Assistant Director of Labour at Perak and Putrajaya, Duration: 1993-2008 =A0 2. Principle Assistant Director, Industrial Relations Department, Perak Duration: 2008-2011 =A0 3. Director, Industrial Relations Department, Sarawak Duration: 2011-2013 =A0 4. Counsellor of Labour, High Commission of Malaysia, Singapore Duration: 2013 - 2015 =A0 5. Director, Labour Department, Melaka Duration: 2015 - Feb 2019 =A0 6. Principle Assistant Director, Legal and Enforcement Division, JTKSM = Putrajaya Duration: Feb 2019 - 2021 =A0 7. Deputy Director, Labour Standards Division, JTKSM Putrajaya Duration: Feb 2021 - Now=20 =A0 =A0=A0 (SBL Khas / HRD Corp Claimable Course) training Fee 14 hours Remote Online Training (Via Zoom) RM 1,296.00/pax=A0=A0=A0=A0 (excluded 8% SST) =20 2 days Face-to-Face Training (Physical Training at Hotel) RM 2,250.00/pax=A0=A0=A0=A0 (excluded 8% SST) Group Registration: Register 3 participants from the same organization, = the=20 4th participant is FREE.=20 (Buy 3 Get 1 Free) if =A0Register before 28 Jan 2026. Please act fast to = grab=20 your favorite training program!=20 =A0 PLEASE FEEL FREE TO CONTACT ME IF YOU ARE LOOKING FOR THE FULL BROCHURE = FILE =A0 We hope you find it informative and interesting and we look forward to = seeing=20 you soon=2E Please act fast to grab your favorite training program! Pleasecall = 012-588=20 2263 or email to james-otc@outlook.com =A0 Do forward this email to all your friends and colleagues who might be = interested=20 to attend these programs =A0 If you would like to unsubscribe from our email list at any time, please = simply=20 reply to the e-mail and type Unsubscribe in the subject area. We will remove your name from the list and you will = not=20 receive any additional e-mail=2E If you=92ve already unsubscribed but you are still receiving emails, = kindly check=20 with your IT technician whether another email address=20 is linked to yours.We apologize for any inconvenience caused and = appreciate=20 your understanding=2E =A0 =A0 Thanks=A0 =A0 Regards James OTC Training Centre Sdn Bhd Mobile No. : 012-5882263 Email address:=A0james-otc@outlook.com =A0 =A0 --8330f6013ee85b4a2c5d83af0019e9af Content-Type: text/html; charset="windows-1252" Content-Transfer-Encoding: quoted-printable <!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"> <html> <head> <meta content=3D"text/html; charset=3D" http-equiv=3D"content-type"> </head> <body style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Tahoma, Tahoma"> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><font=20 size=3D3><b><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>Please</span></b><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: EN-US'> = <b>call=20 012-588 2263</b></span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><?xml:namespace=20 prefix =3D "o" ns =3D "urn:schemas-microsoft-com:office:office"=20 /><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'><font=20 size=3D3>&nbsp;email to<span style=3D"COLOR: blue"> = </span></font></span><a><b><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'><font=20 size=3D3>james-otc@outlook.com</font></span></b></a><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p>&nbsp;</o:p></span></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm"=20 align=3Dcenter><b><u><span lang=3DEN-US=20 style=3D'FONT-SIZE: 20pt; FONT-FAMILY: "Times New Roman",serif; COLOR: = red; mso-ansi-language: EN-US'>HYBRID=20 PUBLIC PROGRAM</span></u></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><b><span=20 lang=3DEN-US=20 style=3D'FONT-SIZE: 28pt; FONT-FAMILY: "Times New Roman",serif; COLOR: = blue; mso-ansi-language: EN-US'>MANAGING=20 DISCIPLINE AND MISCONDUCT-HANDLING </span></b><b><span lang=3DEN-US=20 style=3D'FONT-SIZE: 28pt; FONT-FAMILY: "Times New Roman",serif; = mso-ansi-language: EN-US'><o:p></o:p></span></b></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><b><span=20 lang=3DEN-US=20 style=3D'FONT-SIZE: 28pt; FONT-FAMILY: "Times New Roman",serif; COLOR: = blue; mso-ansi-language: EN-US'>ABSENTEEISM,=20 PROBLEMATIC WORKERS, AND POOR PERFORMANCE &nbsp;</span></b><b><span = lang=3DEN-US=20 style=3D'FONT-SIZE: 28pt; FONT-FAMILY: "Times New Roman",serif; = mso-ansi-language: EN-US'><o:p></o:p></span></b></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><b><span=20 lang=3DEN-US=20 style=3D'FONT-SIZE: 18pt; FONT-FAMILY: "Times New Roman",serif; = BACKGROUND: yellow; mso-ansi-language: EN-US; mso-highlight: yellow'>(**=20 Choose either Zoom OR Physical Session)</span></b><b><span lang=3DEN-US=20 style=3D'FONT-SIZE: 18pt; FONT-FAMILY: "Times New Roman",serif; = mso-ansi-language: EN-US'><o:p></o:p></span></b></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><b><span=20 lang=3DEN-US=20 style=3D'FONT-SIZE: 14pt; FONT-FAMILY: "Times New Roman",serif; = mso-ansi-language: EN-US'>Remote=20 Online Training <span style=3D"COLOR: red">(Via=20 Zoom)&nbsp;&nbsp;</span>&amp;<o:p></o:p></span></b></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><b><span=20 lang=3DEN-US=20 style=3D'FONT-SIZE: 14pt; FONT-FAMILY: "Times New Roman",serif; = mso-ansi-language: EN-US'>Wyndham=20 Grand Bangsar Kuala Lumpur Hotel <span=20 style=3D"COLOR: red">(Physical)</span></span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><b><span=20 lang=3DEN-US style=3D"mso-ansi-language: EN-US"><font size=3D3=20 face=3DArial>&nbsp;</font></span></b><b><span lang=3DEN-US=20 style=3D'FONT-SIZE: 14pt; FONT-FAMILY: "Times New Roman",serif; = mso-ansi-language: EN-US'>=20 </span></b><font size=3D3><b><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: red; = mso-ansi-language: EN-US'>(SBL=20 Khas / HRD Corp Claimable Course)</span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><b><span=20 lang=3DEN-US=20 style=3D'FONT-SIZE: 14pt; FONT-FAMILY: "Times New Roman",serif; = mso-ansi-language: EN-US'>Date=20 : 4 Feb<span style=3D"COLOR: #0d0d0d"> </span>2026 (Wed) |&nbsp; 9am =96 = 5pm<span=20 style=3D"COLOR: #0d0d0d">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span>By= =20 Suraiya</span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><b><span=20 lang=3DEN-US=20 style=3D'FONT-SIZE: 14pt; FONT-FAMILY: "Times New Roman",serif; = mso-ansi-language: EN-US'>5<span=20 style=3D"COLOR: #0d0d0d"> </span>Feb<span style=3D"COLOR: #0d0d0d"> = </span>2026=20 (Thu)&nbsp; |&nbsp; 9am =96 5pm&nbsp;&nbsp;&nbsp;&nbsp; <span=20 style=3D"COLOR: #0d0d0d">&nbsp;</span>&nbsp;&nbsp;&nbsp; <span=20 style=3D"COLOR: #0d0d0d">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb= sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></span></b><span=20 style=3D"FONT-SIZE: 11pt"><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><span=20 style=3D"FONT-SIZE: 11pt"><o:p><font = face=3DArial>&nbsp;</font></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p>&nbsp;</o:p></span></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><font=20 size=3D3><b><u><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>OBJECTIVE:</span></u></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><font = size=3D3><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>At the=20 end of this program participants should be able to achieve the following=20 objectives:</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm 0cm 0cm = 21.3pt"><span=20 lang=3DEN-US style=3D"FONT-FAMILY: Symbol; mso-ansi-language: = EN-US"><font=20 size=3D3>-</font></span><span lang=3DEN-US=20 style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; = mso-ansi-language: EN-US'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20 </span><font size=3D3><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>Understand=20 the different between minor and major misconduct.</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm 0cm 0cm = 21.3pt"><span=20 lang=3DEN-US style=3D"FONT-FAMILY: Symbol; mso-ansi-language: = EN-US"><font=20 size=3D3>-</font></span><span lang=3DEN-US=20 style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; = mso-ansi-language: EN-US'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20 </span><font size=3D3><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>Know&nbsp;how=20 to act on misconduct happened in the workplace.</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm 0cm 0cm = 21.3pt"><span=20 lang=3DEN-US style=3D"FONT-FAMILY: Symbol; mso-ansi-language: = EN-US"><font=20 size=3D3>-</font></span><span lang=3DEN-US=20 style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; = mso-ansi-language: EN-US'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20 </span><font size=3D3><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>Understanding=20 the responsibility of employers and employees according to the = laws.</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm 0cm 0cm = 21.3pt"><span=20 lang=3DEN-US style=3D"FONT-FAMILY: Symbol; mso-ansi-language: = EN-US"><font=20 size=3D3>-</font></span><span lang=3DEN-US=20 style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; = mso-ansi-language: EN-US'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20 </span><font size=3D3><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>Know how=20 to implement in practical approach the company=92s discipline=20 procedure.</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm 0cm 0cm = 21.3pt"><span=20 lang=3DEN-US style=3D"FONT-FAMILY: Symbol; mso-ansi-language: = EN-US"><font=20 size=3D3>-</font></span><span lang=3DEN-US=20 style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; = mso-ansi-language: EN-US'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20 </span><font size=3D3><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>Know the=20 consequences of the misconduct according to the law and the=20 organization.</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p>&nbsp;</o:p></span></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><font=20 size=3D3><b><u><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>METHODOLOGY:</span></u></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><font = size=3D3><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>This=20 program is essentially participative.&nbsp; There will be group = interaction and=20 lectures.</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><font = size=3D3><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><font=20 size=3D3><b><u><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>WHO=20 SHOULD ATTEND:</span></u></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><font = size=3D3><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>General=20 Manager, Manager, Head of Department / Division, Human Resources Manager = or any=20 personnel who has human resource functional responsibility and=20 Supervisor</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p>&nbsp;</o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><b><span lang=3DEN-US=20 style=3D'FONT-SIZE: 14pt; FONT-FAMILY: "Times New Roman",serif; COLOR: = blue; mso-ansi-language: EN-US'>OUTLINE=20 OF WORKSHOP</span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></p> <div align=3Dcenter> <table class=3DMsoNormalTable=20 style=3D"BORDER-COLLAPSE: collapse; mso-yfti-tbllook: 1184; = mso-padding-alt: 0cm 0cm 0cm 0cm"=20 cellSpacing=3D0 cellPadding=3D0 border=3D0> =20 <tr style=3D"mso-yfti-irow: 0; mso-yfti-firstrow: yes; mso-yfti-lastrow: = yes"> <td=20 style=3D"BORDER-TOP: windowtext 1pt solid; BORDER-RIGHT: windowtext = 1pt solid; WIDTH: 454pt; BORDER-BOTTOM: windowtext 1pt solid; = PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 5.4pt; BORDER-LEFT: = windowtext 1pt solid; PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: = transparent"=20 vAlign=3Dtop width=3D605> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><b><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>1.=20 INTRODUCTION</span></b><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>&nbsp;&nbsp;&nbsp; = 1.1=20 DISCIPLINE AND MISCONDUCT<o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0cm 30.7pt"><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>-</span><span = lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;The=20 needs of discipline in the organization</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0cm 30.7pt"><span = lang=3DX-NONE=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = X-NONE'>-</span><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;Employee=20 =96 employer / trade union relations</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0cm 30.7pt"><span = lang=3DX-NONE=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = X-NONE'>-</span><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;Solving=20 problems together</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0cm 30.7pt"><span = lang=3DX-NONE=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = X-NONE'>-</span><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;Understanding=20 system, policy, rules and discipline</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;&nbsp;&nbsp;=20 1.2 PURPOSE</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0cm 30.7pt"><span = lang=3DX-NONE=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = X-NONE'>-</span><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;Forming=20 positive attitude</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0cm 30.7pt"><span = lang=3DX-NONE=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = X-NONE'>-</span><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;Achieving=20 high performance</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0cm 30.7pt"><span = lang=3DX-NONE=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = X-NONE'>-</span><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;Obeying=20 the system, policy, rules and laws</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;&nbsp;&nbsp;=20 1.3&nbsp;&nbsp; DISCIPLINE PROSEDURE</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;&nbsp;&nbsp;=20 1.4&nbsp;&nbsp; DISCIPLINARY ACTIONS GUIDELINE</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;&nbsp;&nbsp;=20 1.5&nbsp;&nbsp; NATURAL JUSTICE</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;&nbsp;&nbsp;=20 1.6&nbsp;&nbsp; MISCONDUCT</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0cm 30.7pt"><span = lang=3DX-NONE=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = X-NONE'>-</span><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;Definition=20 </span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0cm 30.7pt"><span = lang=3DX-NONE=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = X-NONE'>-</span><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;Type=20 of misconducts</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0cm 30.7pt"><span = lang=3DX-NONE=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = X-NONE'>-</span><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;Industrial=20 Court cases for Misconducts</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;&nbsp;&nbsp;=20 1.7&nbsp;&nbsp; FORGIVENESS OR =93CONDONATION"</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;&nbsp;&nbsp;=20 1.8&nbsp;&nbsp; THE MEANING OF DOMESTIC INQUIRY</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;&nbsp;&nbsp;=20 1.9&nbsp;&nbsp; PRINCIPLES OF NATURAL JUSTICE</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;&nbsp;&nbsp;=20 1.10 DOMESTIC INQUIRY PROCESS</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><b><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>2.=20 FUNCTIONS AND RESPONSIBILITY OF SUPERVISOR AND MANAGEMENT HANDLING=20 DISCIPLINE AND MISCONDUCT</span></b><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;&nbsp;&nbsp;=20 2.1&nbsp;&nbsp; INTRODUCTION</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;&nbsp;&nbsp;=20 2.2&nbsp;&nbsp; COMPLAINTS</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;&nbsp;&nbsp;=20 2.3 RIGHTS AND RESPONSIBILITIES</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0cm 30.7pt"><span = lang=3DX-NONE=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = X-NONE'>-</span><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;Contract=20 of Service</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0cm 30.7pt"><span = lang=3DX-NONE=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = X-NONE'>-</span><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;Rights=20 of an employer</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0cm 30.7pt"><span = lang=3DX-NONE=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = X-NONE'>-</span><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;Employer=20 responsibilities</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0cm 30.7pt"><span = lang=3DX-NONE=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = X-NONE'>-</span><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;Rights=20 of employee</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0cm 30.7pt"><span = lang=3DX-NONE=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = X-NONE'>-</span><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;Employee=20 responsibilities</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0cm 13.75pt"><span = lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;&nbsp;&nbsp;=20 2.4&nbsp;&nbsp; CONFLICT OF PRIORITY BETWEEN EMPLOYERS AND=20 EMPLOYEES</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;&nbsp;&nbsp;=20 2.5&nbsp;&nbsp; THE WAY OF HANDLING COMPLAINTS</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><b><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>3.=20 FUNTIONS AND RESPONSIBILITIES</span></b><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;&nbsp;&nbsp;=20 3.1 SUPERVISOR AS THE MIDDLEMAN</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;&nbsp;&nbsp;=20 3.2&nbsp;&nbsp; RULES OF SETTLING COMPLAINTS =96 MUTUAL=20 AGREEMENT</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;&nbsp;&nbsp;=20 3.3&nbsp;&nbsp; WAYS OF SETTLING PERSONAL PROBLEM</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;&nbsp;&nbsp;=20 3.4 RULES OF DISCIPLINARY ACTIONS</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;&nbsp;&nbsp;=20 3.5&nbsp;&nbsp; RELATIONS AND NEGOTIATION</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm; LINE-HEIGHT: 110%"><span = lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; = LINE-HEIGHT: 110%'><o:p></o:p></span></p></td> <td=20 style=3D"BORDER-TOP: windowtext 1pt solid; BORDER-RIGHT: windowtext = 1pt solid; WIDTH: 456pt; BORDER-BOTTOM: windowtext 1pt solid; = PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 5.4pt; BORDER-LEFT: = #f0f0f0; PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20 vAlign=3Dtop width=3D608> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><b><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>4.=20 HANDLING ABSENTEEISM AND PROBLEMATIC WORKERS</span></b><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>&nbsp;&nbsp;&nbsp; = 4.1=20 LEAVES<o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0cm 30.7pt"><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>-</span><span = lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;Leave=20 entitlement</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0cm 30.7pt"><span = lang=3DX-NONE=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = X-NONE'>-</span><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;Granting=20 leave</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0cm 30.7pt"><span = lang=3DX-NONE=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = X-NONE'>-</span><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;Prove=20 of leave approval</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;&nbsp;&nbsp;=20 4.2 ABSENT WITHOUT LEAVE</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;&nbsp;&nbsp;=20 4.3&nbsp;&nbsp; ABSENTEEISM AND LATENESS</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;&nbsp;&nbsp;=20 4.4&nbsp;&nbsp; HANDLING ABSENTEEISM</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0cm 30.7pt"><span = lang=3DX-NONE=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = X-NONE'>-</span><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;STEP=20 1 =96 if the problem is serious&nbsp; </span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0cm 30.7pt"><span = lang=3DX-NONE=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = X-NONE'>-</span><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;STEP=20 2 =96 if the problem continues</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0cm 30.7pt"><span = lang=3DX-NONE=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = X-NONE'>-</span><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;REACTION</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><b><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>5.=20 HANDLING POOR PERFORMANCE</span></b><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;&nbsp;&nbsp;&nbsp;=20 5.1 PREVENTING POOR PERFORMANCE</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;&nbsp;&nbsp;&nbsp;=20 5.2 REMEDIAL ACTION TO ASSIST POOR PERFORMERS</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;&nbsp;&nbsp;&nbsp;=20 5.3 PERFORMANCE MANAGEMENT SYSTEMS AND PERFORMANCE = APPRAISAL</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;&nbsp;&nbsp;&nbsp;=20 5.4 DISCIPLINARY ACTION AGAINST POOR PERFORMERS</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><b><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>6.=20 ALTERNATIVE ACTION</span></b><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;&nbsp;&nbsp;=20 STEP 1 : Receiving complaint</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;&nbsp;&nbsp;=20 STEP 2 : Calls the worker for discussion</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;&nbsp;&nbsp;=20 STEP 3 : Explaination from employee</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;&nbsp;&nbsp;=20 STEP 4 : Discussion</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0cm 59.5pt"><span = lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>a.&nbsp;What=20 you do if he admit of his poor performance? </span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0cm 59.5pt"><span = lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>b.&nbsp;If=20 he denied of the accusation.</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0cm 59.5pt"><span = lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>c.&nbsp;Counseling=20 guideline</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;&nbsp;&nbsp;=20 STEP 5 : Further Actions</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;&nbsp;&nbsp;=20 STEP 6 : What would you do if there is an improvement or no = improvement at=20 all. </span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><b><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>7.=20 PERFORMANCE IMPROVEMENT PLAN (PIP)</span></b><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;&nbsp;&nbsp;=20 7.1&nbsp;&nbsp; THE PURPOSES AND WHEN TO APPLY IT.</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;&nbsp;&nbsp;=20 7.2&nbsp;&nbsp; STEPS TO AN EFFECTIVE PIP</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;&nbsp;&nbsp;=20 7.3 THE END OF PIP.</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; = mso-ansi-language: EN-US'>&nbsp;</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>&nbsp;</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; = mso-ansi-language: EN-US'>&nbsp;</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; = mso-ansi-language: EN-US'>&nbsp;</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></p></td></tr></table></div> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; = mso-ansi-language: EN-US'>&nbsp;</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><font size=3D3><b><span = lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: blue; = mso-ansi-language: EN-US'>**=20 Certificate of attendance will be awarded for those who completed the=20 course</span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3Dgmail-msonospacing0=20 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm; background-size: initial; = background-origin: initial; background-clip: initial"><font=20 size=3D3><b><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; = mso-ansi-language: EN-US'>&nbsp;</span></b><span=20 style=3D'FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3Dgmail-msonospacing0=20 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm; background-size: initial; = background-origin: initial; background-clip: initial"><font=20 size=3D3><b><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; = mso-ansi-language: EN-US'>ABOUT=20 THE FACILITATOR </span></b><span=20 style=3D'FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3Dgmail-msonospacing0=20 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm; background-size: initial; = background-origin: initial; background-clip: initial"><b><span=20 lang=3DEN-GB=20 style=3D'FONT-SIZE: 14pt; FONT-FAMILY: "Times New Roman",serif; = mso-ansi-language: EN-GB'>MS.</span></b><b><span=20 lang=3DEN-GB=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; = mso-ansi-language: EN-GB'>=20 </span></b><b><span=20 style=3D'FONT-SIZE: 14pt; FONT-FAMILY: "Times New = Roman",serif'>SURAIYA</span></b><b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif'> = </span></b><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3Dgmail-msobodytext=20 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm 0.75pt 0cm 0cm"><font = size=3D3><b><span=20 lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'>FIELD OF=20 EXPERTISE</span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3Dgmail-msobodytext=20 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm 0.75pt 0cm 0cm"><font = size=3D3><b><span=20 lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'>With the=20 Degree of Bachelor of Art in Southeast Asia Studies (UM)</span></b><span=20 lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: EN-GB'>, = she has=20 vast experience in the field of Human Resources Management and Labour Laws = for=20 almost 30 years and currently she is Deputy Director of Labour Standards, = Labour=20 Standards Division. Besides that, she also a </span></font><b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif'>Certified = Trainer=20 </span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif'>from=20 HRDC.<o:p></o:p></span></p> <p class=3Dgmail-msobodytext=20 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm 0.75pt 0cm 0cm"><font = size=3D3><span=20 lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'>&nbsp;</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3Dgmail-msobodytext=20 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm 0.75pt 0cm 0cm"><font = size=3D3><span=20 lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'>She is an=20 experienced trainer in the subject matter as she is a hands-on = practitioner.=20 Many cases that she shares with her participants are often real-life = examples=20 and solutions that she had encounter during she career as Assistance = Director,=20 Principle Assistance Director and State Director and now as Deputy = Director in=20 Department of Labour Peninsular Malaysia, Putrajaya.</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3Dgmail-msobodytext=20 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm 0.75pt 0cm 0cm"><font = size=3D3><span=20 lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'>&nbsp;</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3Dgmail-msobodytext=20 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm 0.75pt 0cm 0cm"><span = lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'><font=20 size=3D3>She is also exposed to the international Labour / Employment = Issues where=20 she served two and half years as </font></span><b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif'>Counsellor = of=20 Labour </span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif'>in = <b>High=20 Commission of Malaysia in Singapore</b>. During her service in Singapore = she has=20 given talks to <b>Chinese Chamber of Commerce in Singapore</b> and given = advice=20 to the private companies in Singapore about <b>Employment Act 1955 </b>in=20 Malaysia.<o:p></o:p></span></p> <p class=3Dgmail-msobodytext=20 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm 0.75pt 0cm 0cm"><font = size=3D3><span=20 lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'>&nbsp;</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3Dgmail-msobodytext=20 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm 0.75pt 0cm 0cm"><font = size=3D3><span=20 lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'>With her=20 experiences in Malaysia and Singapore, she has developed and delivered = many=20 training programs to in house and public such as Employment Act 1955, = Managing=20 Discipline and Misconduct, Handling Misconduct and Dismissal =96 Domestic = Inquiry,=20 Managing Stress and Counseling at Work Place, Handling Misconduct - = Sexual=20 Harassment at Work Place, Industrial Relations Act 1967 and Payroll=20 Administration.</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3Dgmail-msobodytext=20 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm 0.75pt 0cm 0cm"><font = size=3D3><span=20 lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'>&nbsp;</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3Dgmail-msobodytext=20 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm 0.75pt 0cm 0cm"><font = size=3D3><span=20 lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'>Among the=20 many well-established organizations that have benefited from her expertise = are=20 Jabatan Tenaga Kerja (JTK), Stamford College, Singapore Chinese Chamber = of=20 Commerce, INPRIM Melaka, Kesatuan Sekerja, TM Melaka, Kebangsaan = Pekerja-Pekerja=20 Simen Semenanjung Malaysia, Kesatuan Pekerja-Pekerja UMW, Western Digital, = UTP=20 and others.</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; = mso-ansi-language: EN-US'>&nbsp;</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></p> <p class=3Dgmail-msobodytext style=3D"MARGIN: 0cm 0.75pt 0cm 0cm"><font=20 size=3D3><b><span lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'>WORKING=20 EXPERIENCES</span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3Dgmail-msobodytext style=3D"MARGIN: 0cm 0.75pt 0cm = 0cm"><b><span=20 lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'><font=20 size=3D3>1. </font></span></b><b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif'>Assistant = Director=20 of Labour at Perak and Putrajaya,</span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></p> <p class=3Dgmail-msobodytext style=3D"MARGIN: 0cm 0.75pt 0cm 0cm"><font = size=3D3><span=20 lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'>Duration:=20 1993-2008</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3Dgmail-msobodytext style=3D"MARGIN: 0cm 0.75pt 0cm 0cm"><font = size=3D3><span=20 lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'>&nbsp;</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3Dgmail-msobodytext style=3D"MARGIN: 0cm 0.75pt 0cm = 0cm"><b><span=20 lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'><font=20 size=3D3>2. </font></span></b><b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif'>Principle=20 Assistant Director, Industrial Relations Department, = Perak</span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></p> <p class=3Dgmail-msobodytext style=3D"MARGIN: 0cm 0.75pt 0cm 0cm"><font = size=3D3><span=20 lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'>Duration:=20 2008-2011</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3Dgmail-msobodytext style=3D"MARGIN: 0cm 0.75pt 0cm 0cm"><font=20 size=3D3><b><span lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'>&nbsp;</span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3Dgmail-msobodytext style=3D"MARGIN: 0cm 0.75pt 0cm = 0cm"><b><span=20 lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'><font=20 size=3D3>3. </font></span></b><b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif'>Director,=20 Industrial Relations Department, Sarawak</span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></p> <p class=3Dgmail-msobodytext style=3D"MARGIN: 0cm 0.75pt 0cm 0cm"><font = size=3D3><span=20 lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'>Duration:=20 2011-2013</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3Dgmail-msobodytext style=3D"MARGIN: 0cm 0.75pt 0cm 0cm"><font = size=3D3><span=20 lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'>&nbsp;</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3Dgmail-msobodytext style=3D"MARGIN: 0cm 0.75pt 0cm = 0cm"><b><span=20 lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'><font=20 size=3D3>4. </font></span></b><b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif'>Counsellor = of=20 Labour, High Commission of Malaysia, Singapore</span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></p> <p class=3Dgmail-msobodytext style=3D"MARGIN: 0cm 0.75pt 0cm 0cm"><font = size=3D3><span=20 lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'>Duration:=20 2013 - 2015</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3Dgmail-msobodytext style=3D"MARGIN: 0cm 0.75pt 0cm 0cm"><font = size=3D3><span=20 lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'>&nbsp;</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3Dgmail-msobodytext style=3D"MARGIN: 0cm 0.75pt 0cm = 0cm"><b><span=20 lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'><font=20 size=3D3>5. </font></span></b><b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif'>Director, = Labour=20 Department, Melaka</span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></p> <p class=3Dgmail-msobodytext style=3D"MARGIN: 0cm 0.75pt 0cm 0cm"><font = size=3D3><span=20 lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'>Duration:=20 2015 - Feb 2019</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3Dgmail-msobodytext style=3D"MARGIN: 0cm 0.75pt 0cm 0cm"><font = size=3D3><span=20 lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'>&nbsp;</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3Dgmail-msobodytext style=3D"MARGIN: 0cm 0.75pt 0cm 0cm"><font=20 size=3D3><b><span lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'>6.=20 Principle Assistant Director, Legal and Enforcement Division, JTKSM=20 Putrajaya</span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3Dgmail-msobodytext style=3D"MARGIN: 0cm 0.75pt 0cm 0cm"><font = size=3D3><span=20 lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'>Duration:=20 Feb 2019 - 2021</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3Dgmail-msobodytext style=3D"MARGIN: 0cm 0.75pt 0cm 0cm"><font=20 size=3D3><b><span lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'>&nbsp;</span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3Dgmail-msobodytext style=3D"MARGIN: 0cm 0.75pt 0cm 0cm"><font=20 size=3D3><b><span lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'>7. Deputy=20 Director, Labour Standards Division, JTKSM Putrajaya</span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3Dgmail-msobodytext style=3D"MARGIN: 0cm 0.75pt 0cm 0cm"><font = size=3D3><span=20 lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'>Duration:=20 Feb 2021 - Now </span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3Dgmail-msobodytext style=3D"MARGIN: 0cm 0.75pt 0cm 0cm"><font = size=3D3><span=20 lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'>&nbsp;</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; = mso-ansi-language: EN-US'>&nbsp;<span=20 style=3D"COLOR: black">&nbsp;</span></span><font size=3D3><span = lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: EN-US'>=20 </span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal=20 style=3D"TEXT-ALIGN: center; MARGIN: 0cm 0cm 6pt; LINE-HEIGHT: 115%"=20 align=3Dcenter><b><span lang=3DEN-US=20 style=3D'FONT-SIZE: 20pt; FONT-FAMILY: "Times New Roman",serif; COLOR: = blue; LINE-HEIGHT: 115%; mso-ansi-language: EN-US'>(SBL=20 Khas / HRD Corp Claimable Course)</span></b><b><span lang=3DEN-US=20 style=3D'FONT-SIZE: 20pt; FONT-FAMILY: "Times New Roman",serif; = LINE-HEIGHT: 115%; mso-ansi-language: EN-US'><o:p></o:p></span></b></p> <div align=3Dcenter> <table class=3DMsoNormalTable=20 style=3D"WIDTH: 661pt; BORDER-COLLAPSE: collapse; mso-yfti-tbllook: 1184; = mso-padding-alt: 0cm 0cm 0cm 0cm"=20 cellSpacing=3D0 cellPadding=3D0 width=3D881 border=3D0> =20 <tr style=3D"HEIGHT: 17.1pt; mso-yfti-irow: 0; mso-yfti-firstrow: yes"> <td=20 style=3D"BORDER-TOP: #a6a6a6 1pt solid; HEIGHT: 17.1pt; BORDER-RIGHT: = #a6a6a6 1pt solid; WIDTH: 661pt; BACKGROUND: #ceddea; BORDER-BOTTOM: = #f0f0f0; PADDING-BOTTOM: 2.9pt; PADDING-TOP: 2.9pt; PADDING-LEFT: 2.9pt; = BORDER-LEFT: #a6a6a6 1pt solid; PADDING-RIGHT: 2.9pt"=20 width=3D881 colSpan=3D2> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm"=20 align=3Dcenter><b><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; TEXT-TRANSFORM: = uppercase; COLOR: black; mso-ansi-language: EN-US'>training=20 Fee</span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: = "Calibri",sans-serif'><o:p></o:p></span></p></td></tr> <tr style=3D"HEIGHT: 30.55pt; mso-yfti-irow: 1"> <td=20 style=3D"BORDER-TOP: #a6a6a6 1pt solid; HEIGHT: 30.55pt; BORDER-RIGHT: = #a6a6a6 1pt solid; WIDTH: 319.45pt; BORDER-BOTTOM: #a6a6a6 1pt solid; = PADDING-BOTTOM: 2.9pt; PADDING-TOP: 2.9pt; PADDING-LEFT: 2.9pt; = BORDER-LEFT: #a6a6a6 1pt solid; PADDING-RIGHT: 2.9pt; BACKGROUND-COLOR: = transparent"=20 width=3D426> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm"=20 align=3Dcenter><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>14=20 hours Remote Online Training <b><span style=3D"COLOR: red">(Via=20 Zoom)</span></b><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm"=20 align=3Dcenter><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>RM=20 1,296.00/pax&nbsp;&nbsp;&nbsp;&nbsp; (excluded 8% SST)</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: = "Calibri",sans-serif'><o:p></o:p></span></p></td> <td=20 style=3D"BORDER-TOP: #a6a6a6 1pt solid; HEIGHT: 30.55pt; BORDER-RIGHT: = #a6a6a6 1pt solid; WIDTH: 341.55pt; BORDER-BOTTOM: #a6a6a6 1pt solid; = PADDING-BOTTOM: 2.9pt; PADDING-TOP: 2.9pt; PADDING-LEFT: 2.9pt; = BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 2.9pt; BACKGROUND-COLOR: = transparent"=20 width=3D455> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm"=20 align=3Dcenter><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>2=20 days Face-to-Face Training <b><span style=3D"COLOR: red">(Physical = Training=20 at Hotel)</span></b><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm"=20 align=3Dcenter><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>RM=20 2,250.00/pax&nbsp;&nbsp;&nbsp;&nbsp; (excluded 8% SST)</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: = "Calibri",sans-serif'><o:p></o:p></span></p></td></tr> <tr style=3D"HEIGHT: 30.55pt; mso-yfti-irow: 2; mso-yfti-lastrow: yes"> <td=20 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 30.55pt; BORDER-RIGHT: #a6a6a6 = 1pt solid; WIDTH: 661pt; BORDER-BOTTOM: #a6a6a6 1pt solid; PADDING-BOTTOM: = 2.9pt; PADDING-TOP: 2.9pt; PADDING-LEFT: 2.9pt; BORDER-LEFT: #a6a6a6 1pt = solid; PADDING-RIGHT: 2.9pt; BACKGROUND-COLOR: transparent"=20 width=3D881 colSpan=3D2> <p class=3DMsoNormal=20 style=3D"TEXT-ALIGN: center; MARGIN: 0cm; LINE-HEIGHT: 115%"=20 align=3Dcenter><b><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: #c00000; = mso-ansi-language: EN-US'>Group=20 Registration: </span></b><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>Register=20 3 participants from the same organization, the 4th participant is = FREE.=20 <br>(Buy 3 Get 1 Free) if &nbsp;<b><span style=3D"COLOR: = red">Register=20 b</span><span style=3D"COLOR: #ee0000">efore 28 Jan 2026.</span></b> = Please=20 act fast to grab your favorite training program! </span><span=20 style=3D"FONT-SIZE: 10pt; LINE-HEIGHT: = 115%"><o:p></o:p></span></p></td></tr></table></div> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><a=20 name=3D_Hlk61620322></a><a name=3D_Hlk129099582></a><span=20 style=3D"mso-bookmark: _Hlk61620322"><span lang=3DEN-US=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; = mso-ansi-language: EN-US'><o:p>&nbsp;</o:p></span></span></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><font=20 size=3D3><span style=3D"mso-bookmark: _Hlk61620322"><b><u><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif; BACKGROUND: aqua; COLOR: = black'>PLEASE=20 FEEL FREE TO CONTACT ME IF YOU ARE LOOKING FOR THE FULL BROCHURE=20 FILE</span></u></b></span><span style=3D"mso-bookmark: = _Hlk61620322"></span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm"=20 align=3Dcenter><b><i><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'><o:p><font=20 size=3D3>&nbsp;</font></o:p></span></i></b></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><font=20 size=3D3><b><i><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>We hope=20 you find it informative and interesting and we look forward to seeing you=20 soon.</span></i></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><font=20 size=3D3><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>Please=20 act fast to grab your favorite training program! <b>Please</b> <b>call = 012-588=20 2263</b></span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'><font=20 size=3D3>or email to </font></span><a><b><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'><font=20 size=3D3>james-otc@outlook.com</font></span></b></a><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><font size=3D3><span = lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; = mso-ansi-language: EN-US'>&nbsp;</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><font=20 size=3D3><b><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: red; = mso-ansi-language: EN-US'>Do=20 forward this email to all your friends and colleagues who might be = interested to=20 attend these programs</span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><font=20 size=3D3><b><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: red; = mso-ansi-language: EN-US'>&nbsp;</span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><font=20 size=3D3><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: #c00000; = mso-ansi-language: EN-US'>If=20 you would like to unsubscribe from our email list at any time, please = simply=20 reply to the e-mail and type <b><u>Unsubscribe</u></b>=20 </span><o:p></o:p></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><font=20 size=3D3><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: #c00000; = mso-ansi-language: EN-US'>in=20 the subject area. We will remove your name from the list and you will not=20 receive any additional e-mail</span><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>.<span=20 style=3D"BACKGROUND: white; COLOR: #c00000"> </span></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif; BACKGROUND: white; COLOR: = #c00000'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif; BACKGROUND: white; COLOR: = #c00000'><font=20 size=3D3>If you=92ve already unsubscribed but you are still receiving = emails, kindly=20 check with your IT technician whether another email address=20 <o:p></o:p></font></span></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><font=20 size=3D3><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif; BACKGROUND: white; COLOR: = #c00000'>is=20 linked to yours.We apologize for any inconvenience caused and appreciate = your=20 understanding.</span><span lang=3DEN-US=20 style=3D"mso-ansi-language: EN-US"><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><span=20 lang=3DEN-US=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; = mso-ansi-language: EN-US'><o:p>&nbsp;</o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span style=3D"FONT-SIZE: = 11pt"><o:p><font=20 face=3DArial>&nbsp;</font></o:p></span></p> <p style=3D"BACKGROUND: white; MARGIN: 0cm"><a = name=3D_Hlk132667902></a><a=20 name=3D_Hlk150119406><span style=3D"mso-bookmark: _Hlk132667902"><span=20 class=3Dcontentpasted0><span lang=3DEN-US=20 style=3D"BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; = BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; = PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; = PADDING-RIGHT: 0cm; mso-ansi-language: EN-US; mso-border-alt: none = windowtext 0cm"><font=20 size=3D3><font=20 face=3DArial>Thanks&nbsp;<o:p></o:p></font></font></span></span></span></a>= </p> <p style=3D"BACKGROUND: white; MARGIN: 0cm"><span=20 style=3D"mso-bookmark: _Hlk150119406"><span=20 style=3D"mso-bookmark: _Hlk132667902"><o:p><font size=3D3=20 face=3DArial>&nbsp;</font></o:p></span></span></p> <p style=3D"MARGIN: 0cm; LINE-HEIGHT: 13.8pt"><span=20 style=3D"mso-bookmark: _Hlk150119406"><span style=3D"mso-bookmark: = _Hlk132667902"><a=20 name=3D_Hlk136959115><span class=3Dcontentpasted0><span lang=3DEN-US=20 style=3D"BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; = BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; = PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; = PADDING-RIGHT: 0cm; mso-ansi-language: EN-US; mso-border-alt: none = windowtext 0cm"><font=20 size=3D3 face=3DArial>Regards</font></span></span></a></span></span><span=20 style=3D"mso-bookmark: _Hlk150119406"><span=20 style=3D"mso-bookmark: _Hlk132667902"><span=20 style=3D"mso-bookmark: _Hlk136959115"><span lang=3DEN-US=20 style=3D"COLOR: black; mso-ansi-language: = EN-US"><o:p></o:p></span></span></span></span></p> <p style=3D"MARGIN: 0cm; LINE-HEIGHT: 13.8pt"><font size=3D3><font = face=3DArial><span=20 style=3D"mso-bookmark: _Hlk150119406"><span=20 style=3D"mso-bookmark: _Hlk132667902"><span=20 style=3D"mso-bookmark: _Hlk136959115"><span class=3Dcontentpasted0><span = lang=3DEN-US=20 style=3D"BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; = BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; = PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; = PADDING-RIGHT: 0cm; mso-ansi-language: EN-US; mso-border-alt: none = windowtext 0cm">James</span></span></span></span></span><span=20 style=3D"mso-bookmark: _Hlk150119406"><span=20 style=3D"mso-bookmark: _Hlk132667902"><span=20 style=3D"mso-bookmark: _Hlk136959115"><span lang=3DEN-US=20 style=3D"COLOR: black; mso-ansi-language: = EN-US"><o:p></o:p></span></span></span></span></font></font></p> <p style=3D"MARGIN: 0cm; LINE-HEIGHT: 13.8pt"><span=20 style=3D"mso-bookmark: _Hlk150119406"><span=20 style=3D"mso-bookmark: _Hlk132667902"><span=20 style=3D"mso-bookmark: _Hlk136959115"><span class=3Dcontentpasted0><span = lang=3DEN-US=20 style=3D"BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; = BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; = PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; = PADDING-RIGHT: 0cm; mso-ansi-language: EN-US; mso-border-alt: none = windowtext 0cm"><font=20 size=3D3 face=3DArial>OTC Training Centre Sdn=20 Bhd</font></span></span></span></span></span><span=20 style=3D"mso-bookmark: _Hlk150119406"><span=20 style=3D"mso-bookmark: _Hlk132667902"><span=20 style=3D"mso-bookmark: _Hlk136959115"><span lang=3DEN-US=20 style=3D"BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; = BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; = PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; = PADDING-RIGHT: 0cm; mso-ansi-language: EN-US; mso-border-alt: none = windowtext 0cm"><br></span></span></span></span><font=20 size=3D3><font face=3DArial><span style=3D"mso-bookmark: = _Hlk150119406"><span=20 style=3D"mso-bookmark: _Hlk132667902"><span=20 style=3D"mso-bookmark: _Hlk136959115"><span class=3Dcontentpasted0><span = lang=3DEN-GB=20 style=3D"BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; = BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; = PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; = PADDING-RIGHT: 0cm; mso-ansi-language: EN-GB; mso-border-alt: none = windowtext 0cm">Mobile=20 No. : 012-5882263</span></span></span></span></span><span=20 style=3D"mso-bookmark: _Hlk150119406"><span=20 style=3D"mso-bookmark: _Hlk132667902"><span=20 style=3D"mso-bookmark: _Hlk136959115"><span lang=3DEN-US=20 style=3D"COLOR: black; mso-ansi-language: = EN-US"><o:p></o:p></span></span></span></span></font></font></p><span=20 style=3D"mso-bookmark: _Hlk150119406"></span> <p style=3D"MARGIN: 0cm; LINE-HEIGHT: 13.8pt"><span=20 style=3D"mso-bookmark: _Hlk132667902"><span=20 style=3D"mso-bookmark: _Hlk136959115"><span class=3Dcontentpasted0><span = lang=3DEN-US=20 style=3D"BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; = BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; = PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; = PADDING-RIGHT: 0cm; mso-ansi-language: EN-US; mso-border-alt: none = windowtext 0cm"><font=20 size=3D3 face=3DArial>Email=20 address:&nbsp;</font></span></span></span></span><a><font size=3D3><font=20 face=3DArial><span style=3D"mso-bookmark: _Hlk132667902"><span=20 style=3D"mso-bookmark: _Hlk136959115"><span lang=3DEN-US=20 style=3D"BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; = BORDER-BOTTOM: windowtext 1pt; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; = PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; PADDING-RIGHT: 0cm; = mso-ansi-language: EN-US; mso-border-alt: none windowtext = 0cm">james-otc@outlook.com</span></span></span><span=20 style=3D"mso-bookmark: _Hlk132667902"><span=20 style=3D"mso-bookmark: = _Hlk136959115"></span></span></font></font></a><span=20 style=3D"mso-bookmark: _Hlk136959115"></span><span=20 style=3D"mso-bookmark: _Hlk132667902"></span><span lang=3DEN-US=20 style=3D"COLOR: black; mso-ansi-language: EN-US"><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-SIZE: 11pt; FONT-FAMILY: "Calibri",sans-serif; = mso-ansi-language: EN-US'><o:p>&nbsp;</o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D"FONT-SIZE: 11pt; mso-ansi-language: EN-US"><o:p><font=20 face=3DArial>&nbsp;</font></o:p></span></p> <p></p> </body> </html> --8330f6013ee85b4a2c5d83af0019e9af--