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Edit File: 1772351172.M592882P71444.sadewa.iixcp.rumahweb.com,S=86300,W=88321
Return-Path: <allotc@otcmsdnbhd.com.my> Delivered-To: stie@arlindo.ac.id Received: from sadewa.iixcp.rumahweb.com by sadewa.iixcp.rumahweb.com with LMTP id 0BHTIsTuo2kUFwEAEl2FPw (envelope-from <allotc@otcmsdnbhd.com.my>) for <stie@arlindo.ac.id>; Sun, 01 Mar 2026 14:46:12 +0700 Return-path: <allotc@otcmsdnbhd.com.my> Envelope-to: stie@arlindo.ac.id Delivery-date: Sun, 01 Mar 2026 14:46:12 +0700 Received: from vps.otcmarketing.com.my ([42.1.63.236]:57353) by sadewa.iixcp.rumahweb.com with esmtp (Exim 4.99.1) (envelope-from <allotc@otcmsdnbhd.com.my>) id 1vwbV8-000000000ZA-0HdC for stie@arlindo.ac.id; Sun, 01 Mar 2026 14:46:12 +0700 X-SmarterMail-Authenticated-As: allotc@otcmsdnbhd.com.my DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=otcmsdnbhd.com.my; s=default; h=content-type:mime-version:date:subject:to:from:message-id :organization; bh=vywyNLhITd1eW7JmaJrznBCgjyaXaPh7LfYfSSGU108=; b=Dvyg+Gd0QikwVeKMOfvmpHkjH9UPj/fBOO4af7Dnrpo3lPUOB7hymCC5PY2lZz4Ys ZYEi1mkAKx3MEYVYv14kN4mtG0uAl3nTOB/Bcm2W97+NcNs1fkifMetE9PkHqxLTg u/wuImZ2EgQ9yxi6/Szu6BZyuJihgx+0ylU/E0nENTNiUC1RpAz+ynz9387KfM4Ne 952U64P/xPmXxWBkv3d53MN+arDbZDU0a+QTs0QutvlSkotYzau8fqpcBcOFqk8eS SKWg3yIasdvp7qOdvLoEAiJnIC5E+eW/cknbtdNeVgDBuu6A2uv6UAT9uGqg3fSVS 8MVAvfvQc6JhpywyQ== Received: from desktop-k71kv79.local (UnknownHost [202.168.76.71]) by vps.otcmarketing.com.my with SMTP; Sun, 1 Mar 2026 15:41:30 +0800 Organization: allotc@otcmsdnbhd.com.my Message-ID: <9321005017e3f374401d9e8c00385679@otcmsdnbhd.com.my> From: "allotc@otcmsdnbhd.com.my" <allotc@otcmsdnbhd.com.my> To: "HI SIR/MADAM," <allotc@otcmsdnbhd.com.my> Subject: =?windows-1252?Q?MANAGING_DISCIPLINE_AND_MISCONDUCT-HANDLING_ABSENTEEISM,_PROBLEMATIC_WORKERS,_AND_POOR_PERFORMANCE(20,21_April)?= Date: Sun, 1 Mar 2026 15:41:31 +0800 MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="0f4e6ce608a6363eebf48893001dc236" X-Exim-Id: 9321005017e3f374401d9e8c00385679 X-Spam-Status: No, score=1.7 X-Spam-Score: 17 X-Spam-Bar: + X-Ham-Report: Spam detection software, running on the system "sadewa.iixcp.rumahweb.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Pleasecall 012-588 2263 _email tojames-otc@outlook.com _ Content analysis details: (1.7 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: otcmsdnbhd.com.my] 0.5 FROM_DOMAIN_NOVOWEL From: domain has series of non-vowel letters -0.0 SPF_PASS SPF: sender matches SPF record 0.4 RCVD_IN_VALIDITY_CERTIFIED_BLOCKED RBL: ADMINISTRATOR NOTICE: The query to Validity was blocked. See https://knowledge.validity.com/hc/en-us/articles/20961730681243 for more information. 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[42.1.63.236 listed in bl.score.senderscore.com] 0.0 T_KAM_HTML_FONT_INVALID Test for Invalidly Named or Formatted Colors in HTML X-Spam-Flag: NO --0f4e6ce608a6363eebf48893001dc236 Content-Type: text/plain; charset="windows-1252" Content-Transfer-Encoding: quoted-printable Pleasecall 012-588 2263 =A0email tojames-otc@outlook.com =A0 HYBRID PUBLIC PROGRAM MANAGING DISCIPLINE AND MISCONDUCT-HANDLING=20 ABSENTEEISM, PROBLEMATIC WORKERS, AND POOR PERFORMANCE =A0 (** Choose either Zoom OR Physical Session) Remote Online Training (Via Zoom)=A0=A0& Wyndham Grand Bangsar Kuala Lumpur Hotel (Physical) =A0(SBL Khas / HRD Corp Claimable Course) Date : 20 April2026 (Mon) |=A0 9am =96 5pm=A0=A0=A0=A0=A0=A0=A0=A0 = =A0=A0=A0=A0=A0=A0=A0=A0 =A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0By Suraiya 21 April =A02026 (Tue)=A0 |=A0 9am =96 5pm=A0=A0=A0=A0 =A0=A0=A0=A0 = =A0=A0=A0=A0=A0=A0 = =A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0 =A0 =A0 OBJECTIVE: At the end of this program participants should be able to achieve the = following=20 objectives: -=A0=A0=A0=A0=A0=A0=A0 Understand the different between minor and major = misconduct=2E -=A0=A0=A0=A0=A0=A0=A0 Know=A0how to act on misconduct happened in the = workplace=2E -=A0=A0=A0=A0=A0=A0=A0 Understanding the responsibility of employers and = employees according=20 to the laws=2E -=A0=A0=A0=A0=A0=A0=A0 Know how to implement in practical approach the = company=92s discipline=20 procedure=2E -=A0=A0=A0=A0=A0=A0=A0 Know the consequences of the misconduct according = to the law and the=20 organization=2E =A0 METHODOLOGY: This program is essentially participative.=A0 There will be group = interaction=20 and lectures=2E =A0 WHO SHOULD ATTEND: General Manager, Manager, Head of Department / Division, Human Resources = Manager=20 or any personnel who has human resource functional responsibility and = Supervisor =A0 OUTLINE OF WORKSHOP 1. INTRODUCTION =A0=A0=A0 1.1 DISCIPLINE AND MISCONDUCT -=A0The needs of discipline in the organization -=A0Employee =96 employer / trade union relations -=A0Solving problems together -=A0Understanding system, policy, rules and discipline =A0 =A0=A0=A0 1.2 PURPOSE -=A0Forming positive attitude -=A0Achieving high performance -=A0Obeying the system, policy, rules and laws =A0 =A0=A0=A0 1.3=A0=A0 DISCIPLINE PROSEDURE =A0=A0=A0 1.4=A0=A0 DISCIPLINARY ACTIONS GUIDELINE =A0=A0=A0 1.5=A0=A0 NATURAL JUSTICE =A0=A0=A0 1.6=A0=A0 MISCONDUCT -=A0Definition=20 -=A0Type of misconducts -=A0Industrial Court cases for Misconducts =A0 =A0=A0=A0 1.7=A0=A0 FORGIVENESS OR =93CONDONATION" =A0=A0=A0 1.8=A0=A0 THE MEANING OF DOMESTIC INQUIRY =A0=A0=A0 1.9=A0=A0 PRINCIPLES OF NATURAL JUSTICE =A0=A0=A0 1.10 DOMESTIC INQUIRY PROCESS =A0 2. FUNCTIONS AND RESPONSIBILITY OF SUPERVISOR AND MANAGEMENT HANDLING = DISCIPLINE=20 AND MISCONDUCT =A0=A0=A0 2.1=A0=A0 INTRODUCTION =A0=A0=A0 2.2=A0=A0 COMPLAINTS =A0=A0=A0 2.3 RIGHTS AND RESPONSIBILITIES -=A0Contract of Service -=A0Rights of an employer -=A0Employer responsibilities -=A0Rights of employee -=A0Employee responsibilities =A0 =A0=A0=A0 2.4=A0=A0 CONFLICT OF PRIORITY BETWEEN EMPLOYERS AND EMPLOYEES =A0=A0=A0 2.5=A0=A0 THE WAY OF HANDLING COMPLAINTS =A0 3. FUNTIONS AND RESPONSIBILITIES =A0=A0=A0 3.1 SUPERVISOR AS THE MIDDLEMAN =A0=A0=A0 3.2=A0=A0 RULES OF SETTLING COMPLAINTS =96 MUTUAL AGREEMENT =A0=A0=A0 3.3=A0=A0 WAYS OF SETTLING PERSONAL PROBLEM =A0=A0=A0 3.4 RULES OF DISCIPLINARY ACTIONS =A0=A0=A0 3.5=A0=A0 RELATIONS AND NEGOTIATION =A0 4. HANDLING ABSENTEEISM AND PROBLEMATIC WORKERS =A0=A0=A0 4.1 LEAVES -=A0Leave entitlement -=A0Granting leave -=A0Prove of leave approval =A0=A0=A0 4.2 ABSENT WITHOUT LEAVE =A0=A0=A0 4.3=A0=A0 ABSENTEEISM AND LATENESS =A0=A0=A0 4.4=A0=A0 HANDLING ABSENTEEISM -=A0STEP 1 =96 if the problem is serious=A0=20 -=A0STEP 2 =96 if the problem continues -=A0REACTION =A0 5. HANDLING POOR PERFORMANCE =A0=A0=A0=A0 5.1 PREVENTING POOR PERFORMANCE =A0=A0=A0=A0 5.2 REMEDIAL ACTION TO ASSIST POOR PERFORMERS =A0=A0=A0=A0 5.3 PERFORMANCE MANAGEMENT SYSTEMS AND PERFORMANCE APPRAISAL =A0=A0=A0=A0 5.4 DISCIPLINARY ACTION AGAINST POOR PERFORMERS =A0 6. ALTERNATIVE ACTION =A0=A0=A0 STEP 1 : Receiving complaint =A0=A0=A0 STEP 2 : Calls the worker for discussion =A0=A0=A0 STEP 3 : Explaination from employee =A0=A0=A0 STEP 4 : Discussion a.=A0What you do if he admit of his poor performance?=20 b.=A0If he denied of the accusation=2E c.=A0Counseling guideline =A0=A0=A0 STEP 5 : Further Actions =A0=A0=A0 STEP 6 : What would you do if there is an improvement or no = improvement=20 at all.=20 =A0 7. PERFORMANCE IMPROVEMENT PLAN (PIP) =A0=A0=A0 7.1=A0=A0 THE PURPOSES AND WHEN TO APPLY IT=2E =A0=A0=A0 7.2=A0=A0 STEPS TO AN EFFECTIVE PIP =A0=A0=A0 7.3 THE END OF PIP=2E =A0 =A0 =A0 =A0 =A0 ** Certificate of attendance will be awarded for those who completed the = course =A0 ABOUT THE FACILITATOR=20 MS.SURAIYA FIELD OF EXPERTISE With the Degree of Bachelor of Art in Southeast Asia Studies (UM), she = has=20 vast experience in the field of Human Resources Management and Labour = Laws=20 for almost 30 years and currently she is Deputy Director of Labour = Standards,=20 Labour Standards Division. Besides that, she also a Certified Trainer = from=20 HRDC=2E =A0 She is an experienced trainer in the subject matter as she is a hands-on = practitioner.=20 Many cases that she shares with her participants are often real-life = examples=20 and solutions that she had encounter during she career as Assistance = Director,=20 Principle Assistance Director and State Director and now as Deputy = Director=20 in Department of Labour Peninsular Malaysia, Putrajaya=2E =A0 She is also exposed to the international Labour / Employment Issues where = she=20 served two and half years as Counsellor of Labour in High Commission of = Malaysia=20 in Singapore. During her service in Singapore she has given talks to = Chinese=20 Chamber of Commerce in Singapore and given advice to the private = companies=20 in Singapore about Employment Act 1955 in Malaysia=2E =A0 With her experiences in Malaysia and Singapore, she has developed and = delivered=20 many training programs to in house and public such as Employment Act = 1955,=20 Managing Discipline and Misconduct, Handling Misconduct and Dismissal =96 = Domestic=20 Inquiry, Managing Stress and Counseling at Work Place, Handling = Misconduct=20 - Sexual Harassment at Work Place, Industrial Relations Act 1967 and = Payroll=20 Administration=2E =A0 Among the many well-established organizations that have benefited from = her=20 expertise are Jabatan Tenaga Kerja (JTK), Stamford College, Singapore = Chinese=20 Chamber of Commerce, INPRIM Melaka, Kesatuan Sekerja, TM Melaka, = Kebangsaan=20 Pekerja-Pekerja Simen Semenanjung Malaysia, Kesatuan Pekerja-Pekerja UMW, = Western=20 Digital, UTP and others=2E =A0 WORKING EXPERIENCES 1. Assistant Director of Labour at Perak and Putrajaya, Duration: 1993-2008 =A0 2. Principle Assistant Director, Industrial Relations Department, Perak Duration: 2008-2011 =A0 3. Director, Industrial Relations Department, Sarawak Duration: 2011-2013 =A0 4. Counsellor of Labour, High Commission of Malaysia, Singapore Duration: 2013 - 2015 =A0 5. Director, Labour Department, Melaka Duration: 2015 - Feb 2019 =A0 6. Principle Assistant Director, Legal and Enforcement Division, JTKSM = Putrajaya Duration: Feb 2019 - 2021 =A0 7. Deputy Director, Labour Standards Division, JTKSM Putrajaya Duration: Feb 2021 - Now=20 =A0 =A0=A0 (SBL Khas / HRD Corp Claimable Course) training Fee 14 hours Remote Online Training (Via Zoom) RM 1,296.00/pax=A0=A0=A0=A0 (excluded 8% SST) =20 2 days Face-to-Face Training (Physical Training at Hotel) RM 2,250.00/pax=A0=A0=A0=A0 (excluded 8% SST) Group Registration: Register 3 participants from the same organization, = the=20 4th participant is FREE.=20 (Buy 3 Get 1 Free) if =A0Register before 13 April 2026. Please act fast to = grab=20 your favorite training program!=20 =A0 CLICK HERE TO DOWNLOAD THE FULL BROCHURE FILE!!! We hope you find it informative and interesting and we look forward to = seeing=20 you soon=2E Please act fast to grab your favorite training program! Pleasecall = 012-588=20 2263 or email to james-otc@outlook.com =A0 Do forward this email to all your friends and colleagues who might be = interested=20 to attend these programs =A0 If you would like to unsubscribe from our email list at any time, please = simply=20 reply to the e-mail and type Unsubscribe in the subject area. We will remove your name from the list and you will = not=20 receive any additional e-mail=2E If you=92ve already unsubscribed but you are still receiving emails, = kindly check=20 with your IT technician whether another email address=20 is linked to yours.We apologize for any inconvenience caused and = appreciate=20 your understanding=2E =A0 =A0 Thanks=A0 =A0 Regards James OTC Training Centre Sdn Bhd Mobile No. : 012-5882263 Email address:=A0james-otc@outlook.com =A0 =A0 --0f4e6ce608a6363eebf48893001dc236 Content-Type: text/html; charset="windows-1252" Content-Transfer-Encoding: quoted-printable <!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"> <html> <head> <meta content=3D"text/html; charset=3D" http-equiv=3D"content-type"> </head> <body style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Tahoma, Tahoma"> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><font=20 size=3D3><b><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>Please</span></b><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: EN-US'> = <b>call=20 012-588 2263</b></span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><?xml:namespace=20 prefix =3D "o" ns =3D "urn:schemas-microsoft-com:office:office"=20 /><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'><font=20 size=3D3> email to<span style=3D"COLOR: blue"> = </span></font></span><a><b><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'><font=20 size=3D3>james-otc@outlook.com</font></span></b></a><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p> </o:p></span></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm"=20 align=3Dcenter><b><u><span lang=3DEN-US=20 style=3D'FONT-SIZE: 20pt; FONT-FAMILY: "Times New Roman",serif; COLOR: = red; mso-ansi-language: EN-US'>HYBRID=20 PUBLIC PROGRAM</span></u></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><b><span=20 lang=3DEN-US=20 style=3D'FONT-SIZE: 28pt; FONT-FAMILY: "Times New Roman",serif; COLOR: = blue; mso-ansi-language: EN-US'>MANAGING=20 DISCIPLINE AND MISCONDUCT-HANDLING </span></b><b><span lang=3DEN-US=20 style=3D'FONT-SIZE: 28pt; FONT-FAMILY: "Times New Roman",serif; = mso-ansi-language: EN-US'><o:p></o:p></span></b></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><b><span=20 lang=3DEN-US=20 style=3D'FONT-SIZE: 28pt; FONT-FAMILY: "Times New Roman",serif; COLOR: = blue; mso-ansi-language: EN-US'>ABSENTEEISM,=20 PROBLEMATIC WORKERS, AND POOR PERFORMANCE </span></b><b><span = lang=3DEN-US=20 style=3D'FONT-SIZE: 28pt; FONT-FAMILY: "Times New Roman",serif; = mso-ansi-language: EN-US'><o:p></o:p></span></b></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><b><span=20 lang=3DEN-US=20 style=3D'FONT-SIZE: 18pt; FONT-FAMILY: "Times New Roman",serif; = BACKGROUND: yellow; mso-ansi-language: EN-US; mso-highlight: yellow'>(**=20 Choose either Zoom OR Physical Session)</span></b><b><span lang=3DEN-US=20 style=3D'FONT-SIZE: 18pt; FONT-FAMILY: "Times New Roman",serif; = mso-ansi-language: EN-US'><o:p></o:p></span></b></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><b><span=20 lang=3DEN-US=20 style=3D'FONT-SIZE: 14pt; FONT-FAMILY: "Times New Roman",serif; = mso-ansi-language: EN-US'>Remote=20 Online Training <span style=3D"COLOR: red">(Via=20 Zoom) </span>&<o:p></o:p></span></b></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><b><span=20 lang=3DEN-US=20 style=3D'FONT-SIZE: 14pt; FONT-FAMILY: "Times New Roman",serif; = mso-ansi-language: EN-US'>Wyndham=20 Grand Bangsar Kuala Lumpur Hotel <span=20 style=3D"COLOR: red">(Physical)</span></span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><b><span=20 lang=3DEN-US style=3D"mso-ansi-language: EN-US"><font size=3D3=20 face=3DArial> </font></span></b><b><span lang=3DEN-US=20 style=3D'FONT-SIZE: 14pt; FONT-FAMILY: "Times New Roman",serif; = mso-ansi-language: EN-US'>=20 </span></b><font size=3D3><b><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: red; = mso-ansi-language: EN-US'>(SBL=20 Khas / HRD Corp Claimable Course)</span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><b><span=20 lang=3DEN-US=20 style=3D'FONT-SIZE: 14pt; FONT-FAMILY: "Times New Roman",serif; = mso-ansi-language: EN-US'>Date=20 : 20 April<span style=3D"COLOR: #0d0d0d"> </span>2026 (Mon) | 9am = =96 5pm<span=20 style=3D"COLOR: #0d0d0d"> =20 =20 </span>By= =20 Suraiya</span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><b><span=20 lang=3DEN-US=20 style=3D'FONT-SIZE: 14pt; FONT-FAMILY: "Times New Roman",serif; = mso-ansi-language: EN-US'>21=20 April <span style=3D"COLOR: #0d0d0d"> </span>2026 (Tue) | = 9am =96=20 5pm <span=20 style=3D"COLOR: #0d0d0d"> </span> <span=20 style=3D"COLOR: #0d0d0d"> =20 &nb= sp; </span></span></b><span=20 style=3D"FONT-SIZE: 11pt"><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><span=20 style=3D"FONT-SIZE: 11pt"><o:p><font = face=3DArial> </font></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p> </o:p></span></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><font=20 size=3D3><b><u><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>OBJECTIVE:</span></u></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><font = size=3D3><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>At the=20 end of this program participants should be able to achieve the following=20 objectives:</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm 0cm 0cm = 21.3pt"><span=20 lang=3DEN-US style=3D"FONT-FAMILY: Symbol; mso-ansi-language: = EN-US"><font=20 size=3D3>-</font></span><span lang=3DEN-US=20 style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; = mso-ansi-language: EN-US'> =20 </span><font size=3D3><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>Understand=20 the different between minor and major misconduct.</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm 0cm 0cm = 21.3pt"><span=20 lang=3DEN-US style=3D"FONT-FAMILY: Symbol; mso-ansi-language: = EN-US"><font=20 size=3D3>-</font></span><span lang=3DEN-US=20 style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; = mso-ansi-language: EN-US'> =20 </span><font size=3D3><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>Know how=20 to act on misconduct happened in the workplace.</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm 0cm 0cm = 21.3pt"><span=20 lang=3DEN-US style=3D"FONT-FAMILY: Symbol; mso-ansi-language: = EN-US"><font=20 size=3D3>-</font></span><span lang=3DEN-US=20 style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; = mso-ansi-language: EN-US'> =20 </span><font size=3D3><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>Understanding=20 the responsibility of employers and employees according to the = laws.</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm 0cm 0cm = 21.3pt"><span=20 lang=3DEN-US style=3D"FONT-FAMILY: Symbol; mso-ansi-language: = EN-US"><font=20 size=3D3>-</font></span><span lang=3DEN-US=20 style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; = mso-ansi-language: EN-US'> =20 </span><font size=3D3><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>Know how=20 to implement in practical approach the company=92s discipline=20 procedure.</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm 0cm 0cm = 21.3pt"><span=20 lang=3DEN-US style=3D"FONT-FAMILY: Symbol; mso-ansi-language: = EN-US"><font=20 size=3D3>-</font></span><span lang=3DEN-US=20 style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; = mso-ansi-language: EN-US'> =20 </span><font size=3D3><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>Know the=20 consequences of the misconduct according to the law and the=20 organization.</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p> </o:p></span></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><font=20 size=3D3><b><u><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>METHODOLOGY:</span></u></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><font = size=3D3><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>This=20 program is essentially participative. There will be group = interaction and=20 lectures.</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><font = size=3D3><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> </span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><font=20 size=3D3><b><u><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>WHO=20 SHOULD ATTEND:</span></u></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><font = size=3D3><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>General=20 Manager, Manager, Head of Department / Division, Human Resources Manager = or any=20 personnel who has human resource functional responsibility and=20 Supervisor</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p> </o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><b><span lang=3DEN-US=20 style=3D'FONT-SIZE: 14pt; FONT-FAMILY: "Times New Roman",serif; COLOR: = blue; mso-ansi-language: EN-US'>OUTLINE=20 OF WORKSHOP</span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></p> <div align=3Dcenter> <table class=3DMsoNormalTable=20 style=3D"BORDER-COLLAPSE: collapse; mso-yfti-tbllook: 1184; = mso-padding-alt: 0cm 0cm 0cm 0cm"=20 cellSpacing=3D0 cellPadding=3D0 border=3D0> =20 <tr style=3D"mso-yfti-irow: 0; mso-yfti-firstrow: yes; mso-yfti-lastrow: = yes"> <td=20 style=3D"BORDER-TOP: windowtext 1pt solid; BORDER-RIGHT: windowtext = 1pt solid; WIDTH: 454pt; BORDER-BOTTOM: windowtext 1pt solid; = PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 5.4pt; BORDER-LEFT: = windowtext 1pt solid; PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: = transparent"=20 vAlign=3Dtop width=3D605> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><b><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>1.=20 INTRODUCTION</span></b><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'> = 1.1=20 DISCIPLINE AND MISCONDUCT<o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0cm 30.7pt"><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>-</span><span = lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> The=20 needs of discipline in the organization</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0cm 30.7pt"><span = lang=3DX-NONE=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = X-NONE'>-</span><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> Employee=20 =96 employer / trade union relations</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0cm 30.7pt"><span = lang=3DX-NONE=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = X-NONE'>-</span><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> Solving=20 problems together</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0cm 30.7pt"><span = lang=3DX-NONE=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = X-NONE'>-</span><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> Understanding=20 system, policy, rules and discipline</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> </span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> =20 1.2 PURPOSE</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0cm 30.7pt"><span = lang=3DX-NONE=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = X-NONE'>-</span><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> Forming=20 positive attitude</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0cm 30.7pt"><span = lang=3DX-NONE=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = X-NONE'>-</span><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> Achieving=20 high performance</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0cm 30.7pt"><span = lang=3DX-NONE=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = X-NONE'>-</span><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> Obeying=20 the system, policy, rules and laws</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> </span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> =20 1.3 DISCIPLINE PROSEDURE</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> =20 1.4 DISCIPLINARY ACTIONS GUIDELINE</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> =20 1.5 NATURAL JUSTICE</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> =20 1.6 MISCONDUCT</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0cm 30.7pt"><span = lang=3DX-NONE=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = X-NONE'>-</span><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> Definition=20 </span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0cm 30.7pt"><span = lang=3DX-NONE=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = X-NONE'>-</span><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> Type=20 of misconducts</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0cm 30.7pt"><span = lang=3DX-NONE=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = X-NONE'>-</span><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> Industrial=20 Court cases for Misconducts</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> </span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> =20 1.7 FORGIVENESS OR =93CONDONATION"</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> =20 1.8 THE MEANING OF DOMESTIC INQUIRY</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> =20 1.9 PRINCIPLES OF NATURAL JUSTICE</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> =20 1.10 DOMESTIC INQUIRY PROCESS</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> </span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><b><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>2.=20 FUNCTIONS AND RESPONSIBILITY OF SUPERVISOR AND MANAGEMENT HANDLING=20 DISCIPLINE AND MISCONDUCT</span></b><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> =20 2.1 INTRODUCTION</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> =20 2.2 COMPLAINTS</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> =20 2.3 RIGHTS AND RESPONSIBILITIES</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0cm 30.7pt"><span = lang=3DX-NONE=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = X-NONE'>-</span><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> Contract=20 of Service</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0cm 30.7pt"><span = lang=3DX-NONE=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = X-NONE'>-</span><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> Rights=20 of an employer</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0cm 30.7pt"><span = lang=3DX-NONE=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = X-NONE'>-</span><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> Employer=20 responsibilities</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0cm 30.7pt"><span = lang=3DX-NONE=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = X-NONE'>-</span><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> Rights=20 of employee</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0cm 30.7pt"><span = lang=3DX-NONE=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = X-NONE'>-</span><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> Employee=20 responsibilities</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0cm 13.75pt"><span = lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> </span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> =20 2.4 CONFLICT OF PRIORITY BETWEEN EMPLOYERS AND=20 EMPLOYEES</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> =20 2.5 THE WAY OF HANDLING COMPLAINTS</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> </span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><b><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>3.=20 FUNTIONS AND RESPONSIBILITIES</span></b><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> =20 3.1 SUPERVISOR AS THE MIDDLEMAN</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> =20 3.2 RULES OF SETTLING COMPLAINTS =96 MUTUAL=20 AGREEMENT</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> =20 3.3 WAYS OF SETTLING PERSONAL PROBLEM</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> =20 3.4 RULES OF DISCIPLINARY ACTIONS</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> =20 3.5 RELATIONS AND NEGOTIATION</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm; LINE-HEIGHT: 110%"><span = lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> </span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; = LINE-HEIGHT: 110%'><o:p></o:p></span></p></td> <td=20 style=3D"BORDER-TOP: windowtext 1pt solid; BORDER-RIGHT: windowtext = 1pt solid; WIDTH: 456pt; BORDER-BOTTOM: windowtext 1pt solid; = PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 5.4pt; BORDER-LEFT: = #f0f0f0; PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20 vAlign=3Dtop width=3D608> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><b><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>4.=20 HANDLING ABSENTEEISM AND PROBLEMATIC WORKERS</span></b><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'> = 4.1=20 LEAVES<o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0cm 30.7pt"><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>-</span><span = lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> Leave=20 entitlement</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0cm 30.7pt"><span = lang=3DX-NONE=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = X-NONE'>-</span><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> Granting=20 leave</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0cm 30.7pt"><span = lang=3DX-NONE=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = X-NONE'>-</span><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> Prove=20 of leave approval</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> =20 4.2 ABSENT WITHOUT LEAVE</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> =20 4.3 ABSENTEEISM AND LATENESS</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> =20 4.4 HANDLING ABSENTEEISM</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0cm 30.7pt"><span = lang=3DX-NONE=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = X-NONE'>-</span><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> STEP=20 1 =96 if the problem is serious </span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0cm 30.7pt"><span = lang=3DX-NONE=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = X-NONE'>-</span><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> STEP=20 2 =96 if the problem continues</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0cm 30.7pt"><span = lang=3DX-NONE=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = X-NONE'>-</span><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> REACTION</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> </span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><b><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>5.=20 HANDLING POOR PERFORMANCE</span></b><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> =20 5.1 PREVENTING POOR PERFORMANCE</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> =20 5.2 REMEDIAL ACTION TO ASSIST POOR PERFORMERS</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> =20 5.3 PERFORMANCE MANAGEMENT SYSTEMS AND PERFORMANCE = APPRAISAL</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> =20 5.4 DISCIPLINARY ACTION AGAINST POOR PERFORMERS</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> </span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><b><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>6.=20 ALTERNATIVE ACTION</span></b><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> =20 STEP 1 : Receiving complaint</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> =20 STEP 2 : Calls the worker for discussion</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> =20 STEP 3 : Explaination from employee</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> =20 STEP 4 : Discussion</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0cm 59.5pt"><span = lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>a. What=20 you do if he admit of his poor performance? </span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0cm 59.5pt"><span = lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>b. If=20 he denied of the accusation.</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0cm 59.5pt"><span = lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>c. Counseling=20 guideline</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> =20 STEP 5 : Further Actions</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> =20 STEP 6 : What would you do if there is an improvement or no = improvement at=20 all. </span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> </span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><b><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>7.=20 PERFORMANCE IMPROVEMENT PLAN (PIP)</span></b><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> =20 7.1 THE PURPOSES AND WHEN TO APPLY IT.</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> =20 7.2 STEPS TO AN EFFECTIVE PIP</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> =20 7.3 THE END OF PIP.</span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; = mso-ansi-language: EN-US'> </span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> </span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; = mso-ansi-language: EN-US'> </span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; = mso-ansi-language: EN-US'> </span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></p></td></tr></table></div> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; = mso-ansi-language: EN-US'> </span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><font size=3D3><b><span = lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: blue; = mso-ansi-language: EN-US'>**=20 Certificate of attendance will be awarded for those who completed the=20 course</span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3Dgmail-msonospacing0=20 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm; background-size: initial; = background-origin: initial; background-clip: initial"><font=20 size=3D3><b><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; = mso-ansi-language: EN-US'> </span></b><span=20 style=3D'FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3Dgmail-msonospacing0=20 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm; background-size: initial; = background-origin: initial; background-clip: initial"><font=20 size=3D3><b><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; = mso-ansi-language: EN-US'>ABOUT=20 THE FACILITATOR </span></b><span=20 style=3D'FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3Dgmail-msonospacing0=20 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm; background-size: initial; = background-origin: initial; background-clip: initial"><b><span=20 lang=3DEN-GB=20 style=3D'FONT-SIZE: 14pt; FONT-FAMILY: "Times New Roman",serif; = mso-ansi-language: EN-GB'>MS.</span></b><b><span=20 lang=3DEN-GB=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; = mso-ansi-language: EN-GB'>=20 </span></b><b><span=20 style=3D'FONT-SIZE: 14pt; FONT-FAMILY: "Times New = Roman",serif'>SURAIYA</span></b><b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif'> = </span></b><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3Dgmail-msobodytext=20 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm 0.75pt 0cm 0cm"><font = size=3D3><b><span=20 lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'>FIELD OF=20 EXPERTISE</span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3Dgmail-msobodytext=20 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm 0.75pt 0cm 0cm"><font = size=3D3><b><span=20 lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'>With the=20 Degree of Bachelor of Art in Southeast Asia Studies (UM)</span></b><span=20 lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: EN-GB'>, = she has=20 vast experience in the field of Human Resources Management and Labour Laws = for=20 almost 30 years and currently she is Deputy Director of Labour Standards, = Labour=20 Standards Division. Besides that, she also a </span></font><b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif'>Certified = Trainer=20 </span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif'>from=20 HRDC.<o:p></o:p></span></p> <p class=3Dgmail-msobodytext=20 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm 0.75pt 0cm 0cm"><font = size=3D3><span=20 lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'> </span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3Dgmail-msobodytext=20 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm 0.75pt 0cm 0cm"><font = size=3D3><span=20 lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'>She is an=20 experienced trainer in the subject matter as she is a hands-on = practitioner.=20 Many cases that she shares with her participants are often real-life = examples=20 and solutions that she had encounter during she career as Assistance = Director,=20 Principle Assistance Director and State Director and now as Deputy = Director in=20 Department of Labour Peninsular Malaysia, Putrajaya.</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3Dgmail-msobodytext=20 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm 0.75pt 0cm 0cm"><font = size=3D3><span=20 lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'> </span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3Dgmail-msobodytext=20 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm 0.75pt 0cm 0cm"><span = lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'><font=20 size=3D3>She is also exposed to the international Labour / Employment = Issues where=20 she served two and half years as </font></span><b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif'>Counsellor = of=20 Labour </span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif'>in = <b>High=20 Commission of Malaysia in Singapore</b>. During her service in Singapore = she has=20 given talks to <b>Chinese Chamber of Commerce in Singapore</b> and given = advice=20 to the private companies in Singapore about <b>Employment Act 1955 </b>in=20 Malaysia.<o:p></o:p></span></p> <p class=3Dgmail-msobodytext=20 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm 0.75pt 0cm 0cm"><font = size=3D3><span=20 lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'> </span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3Dgmail-msobodytext=20 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm 0.75pt 0cm 0cm"><font = size=3D3><span=20 lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'>With her=20 experiences in Malaysia and Singapore, she has developed and delivered = many=20 training programs to in house and public such as Employment Act 1955, = Managing=20 Discipline and Misconduct, Handling Misconduct and Dismissal =96 Domestic = Inquiry,=20 Managing Stress and Counseling at Work Place, Handling Misconduct - = Sexual=20 Harassment at Work Place, Industrial Relations Act 1967 and Payroll=20 Administration.</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3Dgmail-msobodytext=20 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm 0.75pt 0cm 0cm"><font = size=3D3><span=20 lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'> </span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3Dgmail-msobodytext=20 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm 0.75pt 0cm 0cm"><font = size=3D3><span=20 lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'>Among the=20 many well-established organizations that have benefited from her expertise = are=20 Jabatan Tenaga Kerja (JTK), Stamford College, Singapore Chinese Chamber = of=20 Commerce, INPRIM Melaka, Kesatuan Sekerja, TM Melaka, Kebangsaan = Pekerja-Pekerja=20 Simen Semenanjung Malaysia, Kesatuan Pekerja-Pekerja UMW, Western Digital, = UTP=20 and others.</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; = mso-ansi-language: EN-US'> </span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></p> <p class=3Dgmail-msobodytext style=3D"MARGIN: 0cm 0.75pt 0cm 0cm"><font=20 size=3D3><b><span lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'>WORKING=20 EXPERIENCES</span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3Dgmail-msobodytext style=3D"MARGIN: 0cm 0.75pt 0cm = 0cm"><b><span=20 lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'><font=20 size=3D3>1. </font></span></b><b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif'>Assistant = Director=20 of Labour at Perak and Putrajaya,</span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></p> <p class=3Dgmail-msobodytext style=3D"MARGIN: 0cm 0.75pt 0cm 0cm"><font = size=3D3><span=20 lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'>Duration:=20 1993-2008</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3Dgmail-msobodytext style=3D"MARGIN: 0cm 0.75pt 0cm 0cm"><font = size=3D3><span=20 lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'> </span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3Dgmail-msobodytext style=3D"MARGIN: 0cm 0.75pt 0cm = 0cm"><b><span=20 lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'><font=20 size=3D3>2. </font></span></b><b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif'>Principle=20 Assistant Director, Industrial Relations Department, = Perak</span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></p> <p class=3Dgmail-msobodytext style=3D"MARGIN: 0cm 0.75pt 0cm 0cm"><font = size=3D3><span=20 lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'>Duration:=20 2008-2011</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3Dgmail-msobodytext style=3D"MARGIN: 0cm 0.75pt 0cm 0cm"><font=20 size=3D3><b><span lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'> </span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3Dgmail-msobodytext style=3D"MARGIN: 0cm 0.75pt 0cm = 0cm"><b><span=20 lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'><font=20 size=3D3>3. </font></span></b><b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif'>Director,=20 Industrial Relations Department, Sarawak</span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></p> <p class=3Dgmail-msobodytext style=3D"MARGIN: 0cm 0.75pt 0cm 0cm"><font = size=3D3><span=20 lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'>Duration:=20 2011-2013</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3Dgmail-msobodytext style=3D"MARGIN: 0cm 0.75pt 0cm 0cm"><font = size=3D3><span=20 lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'> </span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3Dgmail-msobodytext style=3D"MARGIN: 0cm 0.75pt 0cm = 0cm"><b><span=20 lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'><font=20 size=3D3>4. </font></span></b><b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif'>Counsellor = of=20 Labour, High Commission of Malaysia, Singapore</span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></p> <p class=3Dgmail-msobodytext style=3D"MARGIN: 0cm 0.75pt 0cm 0cm"><font = size=3D3><span=20 lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'>Duration:=20 2013 - 2015</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3Dgmail-msobodytext style=3D"MARGIN: 0cm 0.75pt 0cm 0cm"><font = size=3D3><span=20 lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'> </span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3Dgmail-msobodytext style=3D"MARGIN: 0cm 0.75pt 0cm = 0cm"><b><span=20 lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'><font=20 size=3D3>5. </font></span></b><b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif'>Director, = Labour=20 Department, Melaka</span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></p> <p class=3Dgmail-msobodytext style=3D"MARGIN: 0cm 0.75pt 0cm 0cm"><font = size=3D3><span=20 lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'>Duration:=20 2015 - Feb 2019</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3Dgmail-msobodytext style=3D"MARGIN: 0cm 0.75pt 0cm 0cm"><font = size=3D3><span=20 lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'> </span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3Dgmail-msobodytext style=3D"MARGIN: 0cm 0.75pt 0cm 0cm"><font=20 size=3D3><b><span lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'>6.=20 Principle Assistant Director, Legal and Enforcement Division, JTKSM=20 Putrajaya</span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3Dgmail-msobodytext style=3D"MARGIN: 0cm 0.75pt 0cm 0cm"><font = size=3D3><span=20 lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'>Duration:=20 Feb 2019 - 2021</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3Dgmail-msobodytext style=3D"MARGIN: 0cm 0.75pt 0cm 0cm"><font=20 size=3D3><b><span lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'> </span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3Dgmail-msobodytext style=3D"MARGIN: 0cm 0.75pt 0cm 0cm"><font=20 size=3D3><b><span lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'>7. Deputy=20 Director, Labour Standards Division, JTKSM Putrajaya</span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3Dgmail-msobodytext style=3D"MARGIN: 0cm 0.75pt 0cm 0cm"><font = size=3D3><span=20 lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'>Duration:=20 Feb 2021 - Now </span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3Dgmail-msobodytext style=3D"MARGIN: 0cm 0.75pt 0cm 0cm"><font = size=3D3><span=20 lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'> </span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; = mso-ansi-language: EN-US'> <span=20 style=3D"COLOR: black"> </span></span><font size=3D3><span = lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: EN-US'>=20 </span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal=20 style=3D"TEXT-ALIGN: center; MARGIN: 0cm 0cm 6pt; LINE-HEIGHT: 115%"=20 align=3Dcenter><b><span lang=3DEN-US=20 style=3D'FONT-SIZE: 20pt; FONT-FAMILY: "Times New Roman",serif; COLOR: = blue; LINE-HEIGHT: 115%; mso-ansi-language: EN-US'>(SBL=20 Khas / HRD Corp Claimable Course)</span></b><b><span lang=3DEN-US=20 style=3D'FONT-SIZE: 20pt; FONT-FAMILY: "Times New Roman",serif; = LINE-HEIGHT: 115%; mso-ansi-language: EN-US'><o:p></o:p></span></b></p> <div align=3Dcenter> <table class=3DMsoNormalTable=20 style=3D"WIDTH: 661pt; BORDER-COLLAPSE: collapse; mso-yfti-tbllook: 1184; = mso-padding-alt: 0cm 0cm 0cm 0cm"=20 cellSpacing=3D0 cellPadding=3D0 width=3D881 border=3D0> =20 <tr style=3D"HEIGHT: 17.1pt; mso-yfti-irow: 0; mso-yfti-firstrow: yes"> <td=20 style=3D"BORDER-TOP: #a6a6a6 1pt solid; HEIGHT: 17.1pt; BORDER-RIGHT: = #a6a6a6 1pt solid; WIDTH: 661pt; BACKGROUND: #ceddea; BORDER-BOTTOM: = #f0f0f0; PADDING-BOTTOM: 2.9pt; PADDING-TOP: 2.9pt; PADDING-LEFT: 2.9pt; = BORDER-LEFT: #a6a6a6 1pt solid; PADDING-RIGHT: 2.9pt"=20 width=3D881 colSpan=3D2> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm"=20 align=3Dcenter><b><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; TEXT-TRANSFORM: = uppercase; COLOR: black; mso-ansi-language: EN-US'>training=20 Fee</span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: = "Calibri",sans-serif'><o:p></o:p></span></p></td></tr> <tr style=3D"HEIGHT: 30.55pt; mso-yfti-irow: 1"> <td=20 style=3D"BORDER-TOP: #a6a6a6 1pt solid; HEIGHT: 30.55pt; BORDER-RIGHT: = #a6a6a6 1pt solid; WIDTH: 319.45pt; BORDER-BOTTOM: #a6a6a6 1pt solid; = PADDING-BOTTOM: 2.9pt; PADDING-TOP: 2.9pt; PADDING-LEFT: 2.9pt; = BORDER-LEFT: #a6a6a6 1pt solid; PADDING-RIGHT: 2.9pt; BACKGROUND-COLOR: = transparent"=20 width=3D426> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm"=20 align=3Dcenter><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>14=20 hours Remote Online Training <b><span style=3D"COLOR: red">(Via=20 Zoom)</span></b><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm"=20 align=3Dcenter><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>RM=20 1,296.00/pax (excluded 8% SST)</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: = "Calibri",sans-serif'><o:p></o:p></span></p></td> <td=20 style=3D"BORDER-TOP: #a6a6a6 1pt solid; HEIGHT: 30.55pt; BORDER-RIGHT: = #a6a6a6 1pt solid; WIDTH: 341.55pt; BORDER-BOTTOM: #a6a6a6 1pt solid; = PADDING-BOTTOM: 2.9pt; PADDING-TOP: 2.9pt; PADDING-LEFT: 2.9pt; = BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 2.9pt; BACKGROUND-COLOR: = transparent"=20 width=3D455> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm"=20 align=3Dcenter><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>2=20 days Face-to-Face Training <b><span style=3D"COLOR: red">(Physical = Training=20 at Hotel)</span></b><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm"=20 align=3Dcenter><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>RM=20 2,250.00/pax (excluded 8% SST)</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: = "Calibri",sans-serif'><o:p></o:p></span></p></td></tr> <tr style=3D"HEIGHT: 30.55pt; mso-yfti-irow: 2; mso-yfti-lastrow: yes"> <td=20 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 30.55pt; BORDER-RIGHT: #a6a6a6 = 1pt solid; WIDTH: 661pt; BORDER-BOTTOM: #a6a6a6 1pt solid; PADDING-BOTTOM: = 2.9pt; PADDING-TOP: 2.9pt; PADDING-LEFT: 2.9pt; BORDER-LEFT: #a6a6a6 1pt = solid; PADDING-RIGHT: 2.9pt; BACKGROUND-COLOR: transparent"=20 width=3D881 colSpan=3D2> <p class=3DMsoNormal=20 style=3D"TEXT-ALIGN: center; MARGIN: 0cm; LINE-HEIGHT: 115%"=20 align=3Dcenter><b><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: #c00000; = mso-ansi-language: EN-US'>Group=20 Registration: </span></b><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>Register=20 3 participants from the same organization, the 4th participant is = FREE.=20 <br>(Buy 3 Get 1 Free) if <b><span style=3D"COLOR: = red">Register=20 b</span><span style=3D"COLOR: #ee0000">efore 13 April = 2026.</span></b>=20 Please act fast to grab your favorite training program! = </span><span=20 style=3D"FONT-SIZE: 10pt; LINE-HEIGHT: = 115%"><o:p></o:p></span></p></td></tr></table></div> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><a=20 name=3D_Hlk61620322></a><a name=3D_Hlk129099582></a><span=20 style=3D"mso-bookmark: _Hlk61620322"><span lang=3DEN-US=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; = mso-ansi-language: EN-US'><o:p> </o:p></span></span></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm"=20 align=3Dcenter><b><i><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'><o:p><font=20 size=3D3><a=20 href=3D"https://drive.google.com/file/d/1AbpvgEH2hg1mVF02yzEe88dGslopI4HZ/v= iew?usp=3Dsharing">CLICK=20 HERE TO DOWNLOAD THE FULL BROCHURE = FILE!!!</a></font></o:p></span></i></b></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><font=20 size=3D3><b><i><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>We hope=20 you find it informative and interesting and we look forward to seeing you=20 soon.</span></i></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><font=20 size=3D3><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>Please=20 act fast to grab your favorite training program! <b>Please</b> <b>call = 012-588=20 2263</b></span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'><font=20 size=3D3>or email to </font></span><a><b><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'><font=20 size=3D3>james-otc@outlook.com</font></span></b></a><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><font size=3D3><span = lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; = mso-ansi-language: EN-US'> </span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><font=20 size=3D3><b><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: red; = mso-ansi-language: EN-US'>Do=20 forward this email to all your friends and colleagues who might be = interested to=20 attend these programs</span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><font=20 size=3D3><b><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: red; = mso-ansi-language: EN-US'> </span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><font=20 size=3D3><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: #c00000; = mso-ansi-language: EN-US'>If=20 you would like to unsubscribe from our email list at any time, please = simply=20 reply to the e-mail and type <b><u>Unsubscribe</u></b>=20 </span><o:p></o:p></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><font=20 size=3D3><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: #c00000; = mso-ansi-language: EN-US'>in=20 the subject area. We will remove your name from the list and you will not=20 receive any additional e-mail</span><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>.<span=20 style=3D"BACKGROUND: white; COLOR: #c00000"> </span></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif; BACKGROUND: white; COLOR: = #c00000'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif; BACKGROUND: white; COLOR: = #c00000'><font=20 size=3D3>If you=92ve already unsubscribed but you are still receiving = emails, kindly=20 check with your IT technician whether another email address=20 <o:p></o:p></font></span></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><font=20 size=3D3><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif; BACKGROUND: white; COLOR: = #c00000'>is=20 linked to yours.We apologize for any inconvenience caused and appreciate = your=20 understanding.</span><span lang=3DEN-US=20 style=3D"mso-ansi-language: EN-US"><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><span=20 lang=3DEN-US=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; = mso-ansi-language: EN-US'><o:p> </o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span style=3D"FONT-SIZE: = 11pt"><o:p><font=20 face=3DArial> </font></o:p></span></p> <p style=3D"BACKGROUND: white; MARGIN: 0cm"><a = name=3D_Hlk132667902></a><a=20 name=3D_Hlk150119406><span style=3D"mso-bookmark: _Hlk132667902"><span=20 class=3Dcontentpasted0><span lang=3DEN-US=20 style=3D"BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; = BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; = PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; = PADDING-RIGHT: 0cm; mso-ansi-language: EN-US; mso-border-alt: none = windowtext 0cm"><font=20 size=3D3><font=20 face=3DArial>Thanks <o:p></o:p></font></font></span></span></span></a>= </p> <p style=3D"BACKGROUND: white; MARGIN: 0cm"><span=20 style=3D"mso-bookmark: _Hlk150119406"><span=20 style=3D"mso-bookmark: _Hlk132667902"><o:p><font size=3D3=20 face=3DArial> </font></o:p></span></span></p> <p style=3D"MARGIN: 0cm; LINE-HEIGHT: 13.8pt"><span=20 style=3D"mso-bookmark: _Hlk150119406"><span style=3D"mso-bookmark: = _Hlk132667902"><a=20 name=3D_Hlk136959115><span class=3Dcontentpasted0><span lang=3DEN-US=20 style=3D"BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; = BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; = PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; = PADDING-RIGHT: 0cm; mso-ansi-language: EN-US; mso-border-alt: none = windowtext 0cm"><font=20 size=3D3 face=3DArial>Regards</font></span></span></a></span></span><span=20 style=3D"mso-bookmark: _Hlk150119406"><span=20 style=3D"mso-bookmark: _Hlk132667902"><span=20 style=3D"mso-bookmark: _Hlk136959115"><span lang=3DEN-US=20 style=3D"COLOR: black; mso-ansi-language: = EN-US"><o:p></o:p></span></span></span></span></p> <p style=3D"MARGIN: 0cm; LINE-HEIGHT: 13.8pt"><font size=3D3><font = face=3DArial><span=20 style=3D"mso-bookmark: _Hlk150119406"><span=20 style=3D"mso-bookmark: _Hlk132667902"><span=20 style=3D"mso-bookmark: _Hlk136959115"><span class=3Dcontentpasted0><span = lang=3DEN-US=20 style=3D"BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; = BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; = PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; = PADDING-RIGHT: 0cm; mso-ansi-language: EN-US; mso-border-alt: none = windowtext 0cm">James</span></span></span></span></span><span=20 style=3D"mso-bookmark: _Hlk150119406"><span=20 style=3D"mso-bookmark: _Hlk132667902"><span=20 style=3D"mso-bookmark: _Hlk136959115"><span lang=3DEN-US=20 style=3D"COLOR: black; mso-ansi-language: = EN-US"><o:p></o:p></span></span></span></span></font></font></p> <p style=3D"MARGIN: 0cm; LINE-HEIGHT: 13.8pt"><span=20 style=3D"mso-bookmark: _Hlk150119406"><span=20 style=3D"mso-bookmark: _Hlk132667902"><span=20 style=3D"mso-bookmark: _Hlk136959115"><span class=3Dcontentpasted0><span = lang=3DEN-US=20 style=3D"BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; = BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; = PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; = PADDING-RIGHT: 0cm; mso-ansi-language: EN-US; mso-border-alt: none = windowtext 0cm"><font=20 size=3D3 face=3DArial>OTC Training Centre Sdn=20 Bhd</font></span></span></span></span></span><span=20 style=3D"mso-bookmark: _Hlk150119406"><span=20 style=3D"mso-bookmark: _Hlk132667902"><span=20 style=3D"mso-bookmark: _Hlk136959115"><span lang=3DEN-US=20 style=3D"BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; = BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; = PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; = PADDING-RIGHT: 0cm; mso-ansi-language: EN-US; mso-border-alt: none = windowtext 0cm"><br></span></span></span></span><font=20 size=3D3><font face=3DArial><span style=3D"mso-bookmark: = _Hlk150119406"><span=20 style=3D"mso-bookmark: _Hlk132667902"><span=20 style=3D"mso-bookmark: _Hlk136959115"><span class=3Dcontentpasted0><span = lang=3DEN-GB=20 style=3D"BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; = BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; = PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; = PADDING-RIGHT: 0cm; mso-ansi-language: EN-GB; mso-border-alt: none = windowtext 0cm">Mobile=20 No. : 012-5882263</span></span></span></span></span><span=20 style=3D"mso-bookmark: _Hlk150119406"><span=20 style=3D"mso-bookmark: _Hlk132667902"><span=20 style=3D"mso-bookmark: _Hlk136959115"><span lang=3DEN-US=20 style=3D"COLOR: black; mso-ansi-language: = EN-US"><o:p></o:p></span></span></span></span></font></font></p><span=20 style=3D"mso-bookmark: _Hlk150119406"></span> <p style=3D"MARGIN: 0cm; LINE-HEIGHT: 13.8pt"><span=20 style=3D"mso-bookmark: _Hlk132667902"><span=20 style=3D"mso-bookmark: _Hlk136959115"><span class=3Dcontentpasted0><span = lang=3DEN-US=20 style=3D"BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; = BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; = PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; = PADDING-RIGHT: 0cm; mso-ansi-language: EN-US; mso-border-alt: none = windowtext 0cm"><font=20 size=3D3 face=3DArial>Email=20 address: </font></span></span></span></span><a><font size=3D3><font=20 face=3DArial><span style=3D"mso-bookmark: _Hlk132667902"><span=20 style=3D"mso-bookmark: _Hlk136959115"><span lang=3DEN-US=20 style=3D"BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; = BORDER-BOTTOM: windowtext 1pt; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; = PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; PADDING-RIGHT: 0cm; = mso-ansi-language: EN-US; mso-border-alt: none windowtext = 0cm">james-otc@outlook.com</span></span></span><span=20 style=3D"mso-bookmark: _Hlk132667902"><span=20 style=3D"mso-bookmark: = _Hlk136959115"></span></span></font></font></a><span=20 style=3D"mso-bookmark: _Hlk136959115"></span><span=20 style=3D"mso-bookmark: _Hlk132667902"></span><span lang=3DEN-US=20 style=3D"COLOR: black; mso-ansi-language: EN-US"><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-SIZE: 11pt; FONT-FAMILY: "Calibri",sans-serif; = mso-ansi-language: EN-US'><o:p> </o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D"FONT-SIZE: 11pt; mso-ansi-language: EN-US"><o:p><font=20 face=3DArial> </font></o:p></span></p> <p></p> </body> </html> --0f4e6ce608a6363eebf48893001dc236--