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From: "sumj@powerlearnings.com.my" <sumj@powerlearnings.com.my>
To: "HI SIR/MADAM," <sumj@powerlearnings.com.my>
Subject: =?windows-1252?Q?LAST_CALL!!!INTRODUCTION_TO_ROOT_CAUSE_ANALYSIS_(27_-_28_APRIL_2026)?=
Date: Sun, 19 Apr 2026 12:38:29 +0800
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LAST CALL!!!

CLICK HERE TO DOWNLOAD THE FULL BROCHURE FILE!!!

Pleasecall 012-588 2263

=A0email tojames-otc@outlook.com

=A0

HYBRID PUBLIC PROGRAM

INTRODUCTION TO=20

ROOT CAUSE ANALYSIS

(** Choose either Zoom OR Physical Session)

Remote Online Training (Via Zoom)=A0=A0&

Dorsett Grand Subang Hotel, Selangor=A0 (Physical)

=A0(SBL Khas / HRD Corp Claimable Course)

Date : 27 April2026 (Mon) |=A0 9am =96 5pm=A0=A0=A0=A0=A0=A0 =A0By Venu

=A0=A0=A0=A0=A0=A0=A0=A0 28 April 2026 (Tue)=A0 |=A0 9am =96 5pm=A0=A0 =
=A0=A0=A0=A0=A0=A0=A0=A0.=A0=A0=A0=A0=A0=A0=A0 =2E

=A0

INTRODUCTION

Eliminating failures is a proven strategy that can improve operation. =
With=20
minimal investment, it can reduce errors in operation . Root Cause =
Analysis=20
is a systematic, evidence-driven process that helps you find the true =
underlying=20
(and often hidden) causes that result in unwanted events. Minor failures =
do=20
matter and can escalate out of control. It is, therefore, critical to:

=B7=A0=A0=A0=A0=A0=A0 Select the problems and issues that matter the most =
(prioritisation)=20

=B7=A0=A0=A0=A0=A0=A0 Utilise structured and proven approaches to explore =
potential causes=20
and root causes (process)=20

=B7=A0=A0=A0=A0=A0=A0 Apply the right techniques to seek the relevant =
evidence (tools)=20

=B7=A0=A0=A0=A0=A0=A0 Know how to find and select the right solutions =
(action planning)=20

=B7=A0=A0=A0=A0=A0=A0 Rigorously review and fine tune solutions employed =
(continuous improvement)=20

=A0

LEARNING OBJECTIVES

Here are the learning objectives for the two days training program; after =
completing=20
this program, participants will be able to:

1.=A0=A0=A0=A0=A0 Carry out successful RCAs and introduce the RCA process =
into their=20
company=92s or team=92s daily activities=2E

2.=A0=A0=A0=A0=A0 Be aware of the changing business environment and how to =
apply RCA=20
to drive continuous improvements in safety and to lower costs and =
minimise=20
environmental footprint=2E

3.=A0=A0=A0=A0=A0 Understand the impact of human reliability and the =
various methods=20
used to improve this important area=2E

4.=A0=A0=A0=A0=A0 Understand the basics of Change Management and the =
methods used to=20
securely anchor this process and make it routine=2E

5.=A0=A0=A0=A0=A0 Gain appreciation for a holistic =93Asset Management=94 =
program, and know=20
where and how the RCA process integrates, and the benefits that it will =
deliver=2E

=A0

TARGET GROUP

This course is aimed at Managers, Executive, Engineers, Superintendents, =
Supervisors,=20
Operators and Technicians from all disciplines=2E

=A0

OUTLINE OF WORKSHOP

=A0

=A0DAY 1

=A0

1.=A0=A0=A0=A0 Introduction=20

1. Understand course outcomes and key topics discussed
2. Understand course agenda and structure
3. Understand participant course expectations and modify/supplement course =
materials=20
as necessary
4. Agree ground rules - how we will work together for these five days
5. Introduce personal Action Plan templates
6. Establish course syndicates =96 how participants work together

=A0

2.=A0=A0=A0=A0 Introduction to RCA=20

1. Understand what RCA is (Video and discussion)
2. Where did RCA come from and its place in the AM Process
3. Understand the terminology of the words and acronyms used
4. Understand the capabilities of the RCA process (what it will deliver =
and=20
what it will not)
5. Gain an appreciation of the RCA process flow
6. Understand the business case and the need to learn from incidents=2E

=A0

3.=A0=A0=A0=A0 Overview of RCA Methodologies

1. Understand the many RCA tools available and how to apply

=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0 =
i.=A0=A0=A0 5 Whys,=20

=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0 ii.=A0=A0=A0 =
Fish bone,=20

=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0 iii.=A0=A0=A0 =
Pareto,=20

=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0 iv.=A0=A0=A0 =
Brain storming,=20

=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0 v.=A0=A0=A0 =
Six Sigma,=20

=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0 vi.=A0=A0=A0 =
Flow Charts,=20

=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0 vii.=A0=A0=A0 =
Histograms,=20

=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0 viii.=A0=A0=A0 Kepner =
=96Tregoe,=20

=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0 ix.=A0=A0=A0 =
Story Telling,=20

=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0 x.=A0=A0=A0 =
Failure Mode & Effects Analysis,=20

=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0 xi.=A0=A0=A0 =
Reality Charting

1. Understand the key deliverables (criteria)of RCA
2. Understand and appreciate that not all tools can deliver against the =
identified=20
6 key criteria
3. Understand and appreciate the methodology that is going to be used in =
this=20
training and why
4. Understand the types of problems
5. Understand the 4 steps to effective problem solving

=A0

4.=A0=A0=A0=A0 Cause and Effect principles=20

1. Understand the 4 Cause and Effect principles
2. Understand Actions and Conditions
3. Understand Causal Language
4. Understand Causal Connections
5. Understand what the evidence is and when it is required

=A0

5.=A0=A0=A0=A0 Problem Definition

1. Understand the importance of accurately determining the problem
2. Understand the 4 elements of problem definition
3. Understand the WHAT
4. Understand the WHEN
5. Understand the WHERE
6. Understand the significance
7. Be able to clearly define a problem

=A0

6.=A0=A0=A0=A0 Triggering the RCA & Communicating the problem=20

1. Understand what the visual definition of the problem is
2. Understand where these problems arise from
3. Understand the need for objective evidence
4. Knowledge of how to determine problem/incident impact by use of a Risk =
Assessment=20
Matrix
5. Understand the need for a formal process to manage and monitor the RCA =
process

=A0

7.=A0=A0=A0=A0 Gathering Data=20

1. Understand the sources of Cause
2. Know where to look for Causes
3. Understand Cause Triangulation
4. Understand the elements of an effective interview

=A0

8.=A0=A0=A0=A0 Cause and Effect Analysis Charting=20

1. Understand what Reality Cause and effect charting will deliver
2. Understand the five elements of a Cause and Effect chart
3. Understand the usefulness of simple block flow diagrams to map the =
process
4. Understand the importance of Language (descriptive)
5. Be able to create a Reality Cause and Effect Chart=2E

=A0

DAY 2

=A0

9.=A0=A0=A0=A0 Solution Development=20

1. Understand the criteria for effective solutions
2. Understand what is detrimental to creative solutions
3. Be able to apply a creative solution process

=A0

10.=A0 Reporting, Communicating Outcomes=20

1. Understand how to mitigate risk
2. Reinforce the need for an accurate accessible repository for plant data
3. Understand the need for a robust audit trail
4. Understand how this process can drive continuous improvements by =
sharing=20
the learning

=A0

11.=A0 Documenting Outcomes and Leveraging Results=20

1. Reinforce the need for an accurate accessible repository for plant data
2. Understand the need for a robust audit trail
3. Understand how this process can drive continuous improvement
4. Appreciate the various options for documentation and data management =
and=20
the need to use or adapt what fits your individual needs

=A0

12.=A0 RCA Facilitation and Working As Team=20

1. Understand the Company=92s responsibility
2. Understand the importance of the right team composition
3. Understand the need to overcome the limitations of the group
4. Understand the need for shared ownership and the need for group =
diversity
5. Understand the need to challenge and be creative and think outside the =
square
6. Manage the group theme =96 Prevention, not Blame
7. Understand the non-tangible effects of group participation=2E

=A0

13.=A0 Insight to Human Reliability=20

1. Understand that the principle finding of many RCAs point to human =
error,=20
and that error is predominately caused by latent organisational failures. =
This=20
understanding is key to effectively addressing the root causes and =
initiating=20
continuous improvements
2. Gain further insight into the world of Human=20
3. Reliability (behaviours, attitudes and beliefs)
4. Gain an understanding of some of the tools
5. and techniques used to help manage Human Reliability=2E

=A0

14.=A0 Implementing & Institulising RCA=20

1. Understand that most new initiatives need to be managed as a project
2. Understand what constitutes an RCA Plan and when it is required
3. Understand that RCA must have a process champion at senior level
4. Understand the need for continuous improvement of the process, quality =
control,=20
reporting, corrective action tracking and close out to anchor the process=2E

=A0

15.=A0 Consolidation Exercise =93Major RCA=94

1. Synthesise and apply knowledge gained to date (thereby reinforcing the =
process=20
and key concepts)
2. Share learning ideas and insights
3. Be able to confidently and capably carry out an RCA
4. Develop actions to take back to the work place to integrate this new =
knowledge=20
into your daily activities

=A0

16.=A0 Outcomes=20

1. Close out any outstanding Parking Lot issues
2. Close out previously identified concerns and issues
3. Address the need to catch up on any module overrun and any outstanding =
actions,=20
if required

=A0

17.=A0 Recap Tools & Techniques & Close Out=20

1. Reinforce the process and key concepts
2. Ensure Course Objectives have been achieved
3. Ensure all pre identified expectations and concerns have been met or =
mitigated
4. Receive feedback on the course
5. Present participants with course certificate of completion

=A0

THE END

=A0

ABOUT THE FACILITATOR=20

=A0

MR. VENU=A0=A0=20

Venu has been working in Quality and Analytics field for about 12 years. =
Started=20
is a career after completed his higher education in University Malaya =
majoring=20
in Material Engineering, with Motorola Semiconductor in 2006. He is a =
practicing=20
Six Sigma Black Belt, with more than 15-year experience.=20

=A0

Obtaining is six sigma training with Motorola, he was not only well =
versed=20
in the theoretical concept but the hands-on approach in solving complex =
problems,=20
driving process improvement activities, and quality across an =
organization.=20
In later part of his career, he was involved in Big data Analytics, and =
spend=20
considerable time, on implementing Analytics Concepts, such as Artificial =
Intelligence=20
on the Manufacturing process, automated decision making and predictive =
concept=20
manufacturing.=20

=A0

His tenure in Western Digital marked the time where manufacturing process =
going=20
through automation and data-driven decision making and relying less on =
human=20
dependent manual labour. His participation in the Industrial 4.0 core =
team=20
was instrumental to drive this change across an organization. His team =
was=20
actively involved creating and implementing artificial modelling to =
reduce=20
effort spend to find the root cause. This much relieved the engineers to =
focus=20
more on actual improvement and another task instead of firefighting to =
find=20
root causes.=20

=A0

In his working experience he was exposed to many real-life case studies =
in=20
engineering and manufacturing. A part of his career, he has been involved =
actively=20
in training organization in six sigma, process improvement, analytics, =
and=20
other related subjects for the last seven years. He is well versed in his =
subject=20
matters and deeply passionate about sharing his knowledge with everyone. =
As=20
a trainer, he understands the need for both quality and analytics and how =
to=20
make both works supplementing each other to bring organization to the new =
industrial=20
age=2E

=A0

Beside process improvement and analytics, he has also been actively =
involved=20
in the ISO standard implementation and audit. He is familiar and working =
with=20
ISO 9001, IATF 16949, ISO 45001, ISO 14001 and ISO17025. He has been a =
core=20
tool adviser for IATF16949 during his work experience in automotive =
semiconductor=20
and precision parts for manufacturing to automotive parts. He has been a =
risk=20
management advisor for many ISO implementation in a various organization =
he=20
served and his consulting role later.=20

=A0=20

In the non-technical area, he has been actively involved in the EICC =
committee,=20
which later transformed as RBA and Business Social Compliance Initiative =
(BSCI).=20
His in-depth knowledge in understanding the manufacturing process, able =
to=20
translate into the insight on how to comply with the social requirement =
of=20
the manufacturing process=2E

=A0

(SBL Khas / HRD Corp Claimable Course)

TRAINING FEE

14 hours Remote Online Training (Via Zoom)

RM 1,296.00/pax=A0=A0=A0=A0 (excluded 8% SST)  =20

2 days Face-to-Face Training (Physical Training at Hotel)

RM 1,900.00/pax=A0=A0=A0=A0 (excluded 8% SST)

Group Registration: Register 3 participants from the same organization, =
the=20
4th participant is FREE.=20
(Buy 3 Get 1 Free) if Register before 20 Apr 2026. Please act fast to =
grab=20
your favourite training program!

=A0

We hope you find it informative and interesting and we look forward to =
seeing=20
you soon=2E

Please act fast to grab your favorite training program! Pleasecall =
012-588=20
2263

or email to james-otc@outlook.com

=A0

Do forward this email to all your friends and colleagues who might be =
interested=20
to attend these programs

=A0

If you would like to unsubscribe from our email list at any time, please =
simply=20
reply to the e-mail and type Unsubscribe

in the subject area. We will remove your name from the list and you will =
not=20
receive any additional e-mail=2E

If you=92ve already unsubscribed but you are still receiving emails, =
kindly check=20
with your IT technician whether another email address=20

is linked to yours.We apologize for any inconvenience caused and =
appreciate=20
your understanding=2E

Thanks=A0

Regards

James

OTC Training Centre Sdn Bhd
Mobile No. : 012-5882263

Email address:=A0james-otc@outlook.com

=A0

--b50c5c8c5e323c561919510b001b4625
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<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html>
<head>
<meta content=3D"text/html; charset=3D" http-equiv=3D"content-type">
</head>
<body style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Tahoma, Tahoma">
<span=20
lang=3DEN-US=20
style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US'><font=20
color=3D#800080 size=3D5>LAST CALL!!!
<font=20
size=3D3><a=20
href=3D"https://drive.google.com/file/d/1wNVxMHpQa-y0jvVPCogxCVT1E9O1Scgo/v=
iew?usp=3Dsharing">CLICK=20
HERE TO DOWNLOAD THE FULL BROCHURE FILE!!!</a>
<font=20
size=3D3>Please<span=20
lang=3DEN-US=20
style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: EN-US'> =
call=20
012-588 2263<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><?xml:namespace=20
prefix =3D "o" ns =3D "urn:schemas-microsoft-com:office:office"=20
/><o:p></o:p>
<span=20
lang=3DEN-US=20
style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US'><font=20
size=3D3>&nbsp;email to =
<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><a><span=20
lang=3DEN-US=20
style=3D"FONT-SIZE: 12pt; mso-ansi-language: =
EN-US">james-otc@outlook.com</a><o:p></o:p>
<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p>&nbsp;</o:p>
HYBRID=20
PUBLIC PROGRAM<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 28pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
blue; mso-ansi-language: EN-US'>INTRODUCTION=20
TO <o:p></o:p>
<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 28pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
blue; mso-ansi-language: EN-US'>ROOT=20
CAUSE ANALYSIS
<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 18pt; FONT-FAMILY: "Times New Roman",serif; =
BACKGROUND: yellow; COLOR: black; mso-ansi-language: EN-US'>(**=20
Choose either Zoom OR Physical Session)<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 14pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>Remote=20
Online Training (Via=20
Zoom)&nbsp;&nbsp;&amp;<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 14pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>Dorsett=20
Grand Subang Hotel, Selangor&nbsp; <span=20
style=3D"COLOR: red">(Physical)<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
lang=3DEN-US style=3D"FONT-SIZE: 11pt; mso-ansi-language: EN-US"><font=20
face=3DArial>&nbsp;=20
(SBL=20
Khas / HRD Corp Claimable Course)<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 14pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>Date=20
: 27 April 2026 (Mon) |&nbsp; 9am =
=96 5pm<span=20
style=3D"COLOR: #0d0d0d">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
&nbsp;By=20
Venu<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<a=20
name=3D_Hlk92710438>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
28 April </a>2026=20
(Tue)&nbsp; |&nbsp; 9am =96 5pm&nbsp;&nbsp; <span=20
style=3D"COLOR: =
#0d0d0d">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<span=20
style=3D"COLOR: white">.<span=20
style=3D"COLOR: #0d0d0d">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
<span=20
style=3D"COLOR: white">.<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<font=20
size=3D3>&nbsp;<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<font=20
size=3D3>&nbsp;<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<font=20
size=3D3>INTRODUCTION<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
style=3D'FONT-FAMILY: "Times New Roman",serif'>Eliminating failures is a =
proven=20
strategy that can improve operation. With minimal investment, it can =
reduce=20
errors in operation . Root Cause Analysis is a systematic, =
evidence-driven=20
process that helps you find the true underlying (and often hidden) causes =
that=20
result in unwanted events. Minor failures do matter and can escalate out =
of=20
control. It is, therefore, critical to:<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-fareast-font-family: =
Symbol; mso-bidi-font-family: Symbol"><span=20
style=3D"mso-list: Ignore">=B7<span=20
style=3D'FONT: 7pt "Times New =
Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
<span=20
style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black'>Select the =
problems=20
and issues that matter the most (prioritisation) <span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-fareast-font-family: =
Symbol; mso-bidi-font-family: Symbol"><span=20
style=3D"mso-list: Ignore">=B7<span=20
style=3D'FONT: 7pt "Times New =
Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
<span=20
style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black'>Utilise =
structured=20
and proven approaches to explore potential causes and root causes =
(process)=20
<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-fareast-font-family: =
Symbol; mso-bidi-font-family: Symbol"><span=20
style=3D"mso-list: Ignore">=B7<span=20
style=3D'FONT: 7pt "Times New =
Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
<span=20
style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black'>Apply the =
right=20
techniques to seek the relevant evidence (tools) <span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-fareast-font-family: =
Symbol; mso-bidi-font-family: Symbol"><span=20
style=3D"mso-list: Ignore">=B7<span=20
style=3D'FONT: 7pt "Times New =
Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
<span=20
style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black'>Know how to =
find and=20
select the right solutions (action planning) <span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-fareast-font-family: =
Symbol; mso-bidi-font-family: Symbol"><span=20
style=3D"mso-list: Ignore">=B7<span=20
style=3D'FONT: 7pt "Times New =
Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
<span=20
style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black'>Rigorously =
review and=20
fine tune solutions employed (continuous improvement) <span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
lang=3DEN-US=20
style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; =
mso-ansi-language: EN-US'>&nbsp;<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<font=20
size=3D3>LEARNING=20
OBJECTIVES<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black'>Here are the =
learning=20
objectives for the two days training program; after completing this =
program,=20
participants will be able to:<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><span=20
style=3D"mso-list: Ignore">1.<span=20
style=3D'FONT: 7pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
<span=20
style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black'>Carry out =
successful=20
RCAs and introduce the RCA process into their company=92s or team=92s =
daily=20
activities.<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><span=20
style=3D"mso-list: Ignore">2.<span=20
style=3D'FONT: 7pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
<span=20
style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black'>Be aware of =
the=20
changing business environment and how to apply RCA to drive continuous=20
improvements in safety and to lower costs and minimise environmental=20
footprint.<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><span=20
style=3D"mso-list: Ignore">3.<span=20
style=3D'FONT: 7pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
<span=20
style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black'>Understand =
the impact=20
of human reliability and the various methods used to improve this =
important=20
area.<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><span=20
style=3D"mso-list: Ignore">4.<span=20
style=3D'FONT: 7pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
<span=20
style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black'>Understand =
the basics=20
of Change Management and the methods used to securely anchor this process =
and=20
make it routine.<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><span=20
style=3D"mso-list: Ignore">5.<span=20
style=3D'FONT: 7pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
<span=20
style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black'>Gain =
appreciation for=20
a holistic =93Asset Management=94 program, and know where and how the RCA =
process=20
integrates, and the benefits that it will deliver.<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Calibri",sans-serif; COLOR: =
black'>&nbsp;<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<font=20
size=3D3>TARGET=20
GROUP<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
This=20
course is aimed at Managers, Executive, Engineers, Superintendents, =
Supervisors,=20
Operators and Technicians from all disciplines.<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: =
black'>&nbsp;<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
OUTLINE=20
OF WORKSHOP<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
&nbsp;<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<div align=3Dcenter>
<table class=3DMsoNormalTable=20
style=3D"BORDER-COLLAPSE: collapse; mso-yfti-tbllook: 1184; =
mso-padding-alt: 0cm 0cm 0cm 0cm"=20
cellSpacing=3D0 cellPadding=3D0 border=3D0>
 =20
 <tr style=3D"mso-yfti-irow: 0; mso-yfti-firstrow: yes; mso-yfti-lastrow: =
yes">
 <td=20
 style=3D"BORDER-TOP: windowtext 1pt solid; BORDER-RIGHT: windowtext =
1pt solid; WIDTH: 545.45pt; BORDER-BOTTOM: windowtext 1pt solid; =
PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 5.4pt; BORDER-LEFT: =
windowtext 1pt solid; PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: =
transparent"=20
 vAlign=3Dtop width=3D727>
 <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: =
red'>&nbsp;DAY=20
 1<span=20
 style=3D'FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
 <o:p><font=20
 face=3DArial>&nbsp;</o:p>
 <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><span=20
 style=3D"mso-list: Ignore">1.<span=20
 style=3D'FONT: 7pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;=20
 Introduction=20
 <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 <ol style=3D"MARGIN-TOP: 0cm" type=3Da>
 <li class=3DMsoListParagraph=20
 style=3D"MARGIN: 0cm; mso-list: l17 level1 lfo4">Understand=20
 course outcomes and key topics discussed<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"MARGIN: 0cm; mso-list: l17 level1 lfo4">Understand=20
 course agenda and structure<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"MARGIN: 0cm; mso-list: l17 level1 lfo4">Understand=20
 participant course expectations and modify/supplement course =
materials=20
 as necessary<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"MARGIN: 0cm; mso-list: l17 level1 lfo4">Agree=20
 ground rules - how we will work together for these five =
days<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"MARGIN: 0cm; mso-list: l17 level1 lfo4">Introduce=20
 personal Action Plan templates<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"MARGIN: 0cm; mso-list: l17 level1 lfo4">Establish=20
 course syndicates =96 how participants work together<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li></ol>
 &nbsp;<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><span=20
 style=3D"mso-list: Ignore">2.<span=20
 style=3D'FONT: 7pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;=20
 Introduction=20
 to RCA <span=20
 style=3D'FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
 <ol style=3D"MARGIN-TOP: 0cm" type=3Da>
 <li class=3DMsoListParagraph=20
 style=3D"MARGIN: 0cm; mso-list: l13 level1 lfo5">Understand=20
 what RCA is (Video and discussion)<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"MARGIN: 0cm; mso-list: l13 level1 lfo5">Where=20
 did RCA come from and its place in the AM Process<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"MARGIN: 0cm; mso-list: l13 level1 lfo5">Understand=20
 the terminology of the words and acronyms used<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"MARGIN: 0cm; mso-list: l13 level1 lfo5">Understand=20
 the capabilities of the RCA process (what it will deliver and what =
it=20
 will not)<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"MARGIN: 0cm; mso-list: l13 level1 lfo5">Gain=20
 an appreciation of the RCA process flow<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"MARGIN: 0cm; mso-list: l13 level1 lfo5">Understand=20
 the business case and the need to learn from =
incidents.<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li></ol>
 &nbsp;<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; =
mso-ansi-language: EN-US; mso-fareast-font-family: "Times New =
Roman"'><span=20
 style=3D"mso-list: Ignore">3.<span=20
 style=3D'FONT: 7pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;=20
 Overview=20
 of RCA Methodologies<o:p></o:p>
 <ol style=3D"MARGIN-TOP: 0cm" type=3Da>
 <li class=3DMsoListParagraph=20
 style=3D"MARGIN: 0cm; mso-list: l19 level1 lfo6">Understand=20
 the many RCA tools available and how to apply<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li></ol>
 <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><span=20
 style=3D"mso-list: Ignore"><span=20
 style=3D'FONT: 7pt "Times New =
Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
 i.&nbsp;&nbsp;&nbsp;=20
 5=20
 Whys, <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><span=20
 style=3D"mso-list: Ignore"><span=20
 style=3D'FONT: 7pt "Times New =
Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
 ii.&nbsp;&nbsp;&nbsp;=20
 Fish=20
 bone, <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><span=20
 style=3D"mso-list: Ignore"><span=20
 style=3D'FONT: 7pt "Times New =
Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
 iii.&nbsp;&nbsp;&nbsp;=20
 Pareto,=20
 <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><span=20
 style=3D"mso-list: Ignore"><span=20
 style=3D'FONT: 7pt "Times New =
Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
 iv.&nbsp;&nbsp;&nbsp;=20
 Brain=20
 storming, <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><span=20
 style=3D"mso-list: Ignore"><span=20
 style=3D'FONT: 7pt "Times New =
Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
 v.&nbsp;&nbsp;&nbsp;=20
 Six=20
 Sigma, <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><span=20
 style=3D"mso-list: Ignore"><span=20
 style=3D'FONT: 7pt "Times New =
Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
 vi.&nbsp;&nbsp;&nbsp;=20
 Flow=20
 Charts, <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><span=20
 style=3D"mso-list: Ignore"><span=20
 style=3D'FONT: 7pt "Times New =
Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
 vii.&nbsp;&nbsp;&nbsp;=20
 Histograms,=20
 <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><span=20
 style=3D"mso-list: Ignore"><span=20
 style=3D'FONT: 7pt "Times New =
Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;=20
 viii.&nbsp;&nbsp;&nbsp;=20
 Kepner=20
 =96Tregoe, <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><span=20
 style=3D"mso-list: Ignore"><span=20
 style=3D'FONT: 7pt "Times New =
Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
 ix.&nbsp;&nbsp;&nbsp;=20
 Story=20
 Telling, <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><span=20
 style=3D"mso-list: Ignore"><span=20
 style=3D'FONT: 7pt "Times New =
Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
 x.&nbsp;&nbsp;&nbsp;=20
 Failure=20
 Mode &amp; Effects Analysis, <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><span=20
 style=3D"mso-list: Ignore"><span=20
 style=3D'FONT: 7pt "Times New =
Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
 xi.&nbsp;&nbsp;&nbsp;=20
 Reality=20
 Charting<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 <ol style=3D"MARGIN-TOP: 0cm" type=3Da start=3D2>
 <li class=3DMsoListParagraph=20
 style=3D"MARGIN: 0cm; mso-list: l19 level1 lfo6">Understand=20
 the key deliverables (criteria)of RCA<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"MARGIN: 0cm; mso-list: l19 level1 lfo6">Understand=20
 and appreciate that not all tools can deliver against the =
identified 6=20
 key criteria<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"MARGIN: 0cm; mso-list: l19 level1 lfo6">Understand=20
 and appreciate the methodology that is going to be used in this =
training=20
 and why<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"MARGIN: 0cm; mso-list: l19 level1 lfo6">Understand=20
 the types of problems<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"MARGIN: 0cm; mso-list: l19 level1 lfo6">Understand=20
 the 4 steps to effective problem solving<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li></ol>
 &nbsp;<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; =
mso-ansi-language: EN-US; mso-fareast-font-family: "Times New =
Roman"'><span=20
 style=3D"mso-list: Ignore">4.<span=20
 style=3D'FONT: 7pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;=20
 Cause=20
 and Effect principles <o:p></o:p>
 <ol style=3D"MARGIN-TOP: 0cm" type=3Da>
 <li class=3DMsoListParagraph=20
 style=3D"MARGIN: 0cm; mso-list: l20 level1 lfo8">Understand=20
 the 4 Cause and Effect principles<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"MARGIN: 0cm; mso-list: l20 level1 lfo8">Understand=20
 Actions and Conditions<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"MARGIN: 0cm; mso-list: l20 level1 lfo8">Understand=20
 Causal Language<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"MARGIN: 0cm; mso-list: l20 level1 lfo8">Understand=20
 Causal Connections<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"MARGIN: 0cm; mso-list: l20 level1 lfo8">Understand=20
 what the evidence is and when it is required<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li></ol>
 &nbsp;<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; =
mso-ansi-language: EN-US; mso-fareast-font-family: "Times New =
Roman"'><span=20
 style=3D"mso-list: Ignore">5.<span=20
 style=3D'FONT: 7pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;=20
 Problem=20
 Definition<o:p></o:p>
 <ol style=3D"MARGIN-TOP: 0cm" type=3Da>
 <li class=3DMsoListParagraph=20
 style=3D"MARGIN: 0cm; mso-list: l16 level1 lfo9">Understand=20
 the importance of accurately determining the problem<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"MARGIN: 0cm; mso-list: l16 level1 lfo9">Understand=20
 the 4 elements of problem definition<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"MARGIN: 0cm; mso-list: l16 level1 lfo9">Understand=20
 the WHAT<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"MARGIN: 0cm; mso-list: l16 level1 lfo9">Understand=20
 the WHEN<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"MARGIN: 0cm; mso-list: l16 level1 lfo9">Understand=20
 the WHERE<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"MARGIN: 0cm; mso-list: l16 level1 lfo9">Understand=20
 the significance<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"MARGIN: 0cm; mso-list: l16 level1 lfo9">Be=20
 able to clearly define a problem<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li></ol>
 &nbsp;<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; =
mso-ansi-language: EN-US; mso-fareast-font-family: "Times New =
Roman"'><span=20
 style=3D"mso-list: Ignore">6.<span=20
 style=3D'FONT: 7pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;=20
 Triggering=20
 the RCA &amp; Communicating the problem <o:p></o:p>
 <ol style=3D"MARGIN-TOP: 0cm" type=3Da>
 <li class=3DMsoListParagraph=20
 style=3D"MARGIN: 0cm; mso-list: l11 level1 lfo10">Understand=20
 what the visual definition of the problem is<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"MARGIN: 0cm; mso-list: l11 level1 lfo10">Understand=20
 where these problems arise from<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"MARGIN: 0cm; mso-list: l11 level1 lfo10">Understand=20
 the need for objective evidence<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"MARGIN: 0cm; mso-list: l11 level1 lfo10">Knowledge=20
 of how to determine problem/incident impact by use of a Risk =
Assessment=20
 Matrix<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"MARGIN: 0cm; mso-list: l11 level1 lfo10">Understand=20
 the need for a formal process to manage and monitor the RCA=20
 process<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li></ol>
 &nbsp;<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; =
mso-ansi-language: EN-US; mso-fareast-font-family: "Times New =
Roman"'><span=20
 style=3D"mso-list: Ignore">7.<span=20
 style=3D'FONT: 7pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;=20
 Gathering=20
 Data <o:p></o:p>
 <ol style=3D"MARGIN-TOP: 0cm" type=3Da>
 <li class=3DMsoListParagraph=20
 style=3D"MARGIN: 0cm; mso-list: l14 level1 lfo11">Understand=20
 the sources of Cause<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"MARGIN: 0cm; mso-list: l14 level1 lfo11">Know=20
 where to look for Causes<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"MARGIN: 0cm; mso-list: l14 level1 lfo11">Understand=20
 Cause Triangulation<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"MARGIN: 0cm; mso-list: l14 level1 lfo11">Understand=20
 the elements of an effective interview<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li></ol>
 &nbsp;<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; =
mso-ansi-language: EN-US; mso-fareast-font-family: "Times New =
Roman"'><span=20
 style=3D"mso-list: Ignore">8.<span=20
 style=3D'FONT: 7pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;=20
 Cause=20
 and Effect Analysis Charting <o:p></o:p>
 <ol style=3D"MARGIN-TOP: 0cm" type=3Da>
 <li class=3DMsoListParagraph=20
 style=3D"MARGIN: 0cm; mso-list: l3 level1 lfo12">Understand=20
 what Reality Cause and effect charting will deliver<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"MARGIN: 0cm; mso-list: l3 level1 lfo12">Understand=20
 the five elements of a Cause and Effect chart<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"MARGIN: 0cm; mso-list: l3 level1 lfo12">Understand=20
 the usefulness of simple block flow diagrams to map the=20
 process<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"MARGIN: 0cm; mso-list: l3 level1 lfo12">Understand=20
 the importance of Language (descriptive)<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"MARGIN: 0cm; mso-list: l3 level1 lfo12">Be=20
 able to create a Reality Cause and Effect Chart.<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li></ol>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US'><o:p>&nbsp;</o:p></td>
 <td=20
 style=3D"BORDER-TOP: windowtext 1pt solid; BORDER-RIGHT: windowtext =
1pt solid; WIDTH: 556.45pt; BORDER-BOTTOM: windowtext 1pt solid; =
PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 5.4pt; BORDER-LEFT: =
#f0f0f0; PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 vAlign=3Dtop width=3D742>
 <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: red'>DAY=20
 2<span=20
 style=3D'FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
 <o:p><font=20
 face=3DArial>&nbsp;</o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; =
mso-ansi-language: EN-US; mso-fareast-font-family: "Times New =
Roman"'><span=20
 style=3D"mso-list: Ignore">9.<span=20
 style=3D'FONT: 7pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;=20
 Solution=20
 Development <o:p></o:p>
 <ol style=3D"MARGIN-TOP: 0cm" type=3Da>
 <li class=3DMsoListParagraph=20
 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm; mso-list: l7 level1 =
lfo13"><span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US; mso-fareast-font-family: "Times New Roman"'>Understand=20
 the criteria for effective solutions<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm; mso-list: l7 level1 =
lfo13"><span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US; mso-fareast-font-family: "Times New Roman"'>Understand=20
 what is detrimental to creative solutions<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm; mso-list: l7 level1 =
lfo13"><span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US; mso-fareast-font-family: "Times New Roman"'>Be=20
 able to apply a creative solution process<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li></ol>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US'>&nbsp;<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; =
mso-ansi-language: EN-US; mso-fareast-font-family: "Times New =
Roman"'><span=20
 style=3D"mso-list: Ignore">10.<span=20
 style=3D'FONT: 7pt "Times New Roman"'>&nbsp;=20
 Reporting,=20
 Communicating Outcomes <o:p></o:p>
 <ol style=3D"MARGIN-TOP: 0cm" type=3Da>
 <li class=3DMsoListParagraph=20
 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm; mso-list: l0 level1 =
lfo14"><span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US; mso-fareast-font-family: "Times New Roman"'>Understand=20
 how to mitigate risk<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm; mso-list: l0 level1 =
lfo14"><span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US; mso-fareast-font-family: "Times New Roman"'>Reinforce=20
 the need for an accurate accessible repository for plant=20
 data<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm; mso-list: l0 level1 =
lfo14"><span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US; mso-fareast-font-family: "Times New Roman"'>Understand=20
 the need for a robust audit trail<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm; mso-list: l0 level1 =
lfo14"><span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US; mso-fareast-font-family: "Times New Roman"'>Understand=20
 how this process can drive continuous improvements by sharing the=20
 learning<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li></ol>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US'>&nbsp;<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; =
mso-ansi-language: EN-US; mso-fareast-font-family: "Times New =
Roman"'><span=20
 style=3D"mso-list: Ignore">11.<span=20
 style=3D'FONT: 7pt "Times New Roman"'>&nbsp;=20
 Documenting=20
 Outcomes and Leveraging Results <o:p></o:p>
 <ol style=3D"MARGIN-TOP: 0cm" type=3Da>
 <li class=3DMsoListParagraph=20
 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm; mso-list: l5 level1 =
lfo15"><span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US; mso-fareast-font-family: "Times New Roman"'>Reinforce=20
 the need for an accurate accessible repository for plant=20
 data<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm; mso-list: l5 level1 =
lfo15"><span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US; mso-fareast-font-family: "Times New Roman"'>Understand=20
 the need for a robust audit trail<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm; mso-list: l5 level1 =
lfo15"><span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US; mso-fareast-font-family: "Times New Roman"'>Understand=20
 how this process can drive continuous improvement<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm; mso-list: l5 level1 =
lfo15"><span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US; mso-fareast-font-family: "Times New Roman"'>Appreciate=20
 the various options for documentation and data management and the =
need=20
 to use or adapt what fits your individual needs<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li></ol>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US'>&nbsp;<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; =
mso-ansi-language: EN-US; mso-fareast-font-family: "Times New =
Roman"'><span=20
 style=3D"mso-list: Ignore">12.<span=20
 style=3D'FONT: 7pt "Times New Roman"'>&nbsp;=20
 RCA=20
 Facilitation and Working As Team <o:p></o:p>
 <ol style=3D"MARGIN-TOP: 0cm" type=3Da>
 <li class=3DMsoListParagraph=20
 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm; mso-list: l4 level1 =
lfo16"><span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US; mso-fareast-font-family: "Times New Roman"'>Understand=20
 the Company=92s responsibility<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm; mso-list: l4 level1 =
lfo16"><span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US; mso-fareast-font-family: "Times New Roman"'>Understand=20
 the importance of the right team composition<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm; mso-list: l4 level1 =
lfo16"><span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US; mso-fareast-font-family: "Times New Roman"'>Understand=20
 the need to overcome the limitations of the group<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm; mso-list: l4 level1 =
lfo16"><span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US; mso-fareast-font-family: "Times New Roman"'>Understand=20
 the need for shared ownership and the need for group=20
 diversity<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm; mso-list: l4 level1 =
lfo16"><span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US; mso-fareast-font-family: "Times New Roman"'>Understand=20
 the need to challenge and be creative and think outside the=20
 square<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm; mso-list: l4 level1 =
lfo16"><span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US; mso-fareast-font-family: "Times New Roman"'>Manage=20
 the group theme =96 Prevention, not Blame<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm; mso-list: l4 level1 =
lfo16"><span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US; mso-fareast-font-family: "Times New Roman"'>Understand=20
 the non-tangible effects of group participation.<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li></ol>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US'>&nbsp;<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; =
mso-ansi-language: EN-US; mso-fareast-font-family: "Times New =
Roman"'><span=20
 style=3D"mso-list: Ignore">13.<span=20
 style=3D'FONT: 7pt "Times New Roman"'>&nbsp;=20
 Insight=20
 to Human Reliability <o:p></o:p>
 <ol style=3D"MARGIN-TOP: 0cm" type=3Da>
 <li class=3DMsoListParagraph=20
 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm; mso-list: l9 level1 =
lfo17"><span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US; mso-fareast-font-family: "Times New Roman"'>Understand=20
 that the principle finding of many RCAs point to human error, and =
that=20
 error is predominately caused by latent organisational failures. =
This=20
 understanding is key to effectively addressing the root causes =
and=20
 initiating continuous improvements<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm; mso-list: l9 level1 =
lfo17"><span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US; mso-fareast-font-family: "Times New Roman"'>Gain=20
 further insight into the world of Human <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm; mso-list: l9 level1 =
lfo17"><span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US; mso-fareast-font-family: "Times New Roman"'>Reliability=20
 (behaviours, attitudes and beliefs)<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm; mso-list: l9 level1 =
lfo17"><span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US; mso-fareast-font-family: "Times New Roman"'>Gain=20
 an understanding of some of the tools<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm; mso-list: l9 level1 =
lfo17"><span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US; mso-fareast-font-family: "Times New Roman"'>and=20
 techniques used to help manage Human Reliability.<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li></ol>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US'>&nbsp;<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; =
mso-ansi-language: EN-US; mso-fareast-font-family: "Times New =
Roman"'><span=20
 style=3D"mso-list: Ignore">14.<span=20
 style=3D'FONT: 7pt "Times New Roman"'>&nbsp;=20
 Implementing=20
 &amp; Institulising RCA <o:p></o:p>
 <ol style=3D"MARGIN-TOP: 0cm" type=3Da>
 <li class=3DMsoListParagraph=20
 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm; mso-list: l15 level1 =
lfo18"><span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US; mso-fareast-font-family: "Times New Roman"'>Understand=20
 that most new initiatives need to be managed as a =
project<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm; mso-list: l15 level1 =
lfo18"><span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US; mso-fareast-font-family: "Times New Roman"'>Understand=20
 what constitutes an RCA Plan and when it is required<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm; mso-list: l15 level1 =
lfo18"><span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US; mso-fareast-font-family: "Times New Roman"'>Understand=20
 that RCA must have a process champion at senior level<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm; mso-list: l15 level1 =
lfo18"><span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US; mso-fareast-font-family: "Times New Roman"'>Understand=20
 the need for continuous improvement of the process, quality =
control,=20
 reporting, corrective action tracking and close out to anchor the=20
 process.<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li></ol>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US'>&nbsp;<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; =
mso-ansi-language: EN-US; mso-fareast-font-family: "Times New =
Roman"'><span=20
 style=3D"mso-list: Ignore">15.<span=20
 style=3D'FONT: 7pt "Times New Roman"'>&nbsp;=20
 Consolidation=20
 Exercise =93Major RCA=94<o:p></o:p>
 <ol style=3D"MARGIN-TOP: 0cm" type=3Da>
 <li class=3DMsoListParagraph=20
 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm; mso-list: l18 level1 =
lfo19"><span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US; mso-fareast-font-family: "Times New Roman"'>Synthesise=20
 and apply knowledge gained to date (thereby reinforcing the =
process and=20
 key concepts)<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm; mso-list: l18 level1 =
lfo19"><span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US; mso-fareast-font-family: "Times New Roman"'>Share=20
 learning ideas and insights<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm; mso-list: l18 level1 =
lfo19"><span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US; mso-fareast-font-family: "Times New Roman"'>Be=20
 able to confidently and capably carry out an RCA<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm; mso-list: l18 level1 =
lfo19"><span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US; mso-fareast-font-family: "Times New Roman"'>Develop=20
 actions to take back to the work place to integrate this new =
knowledge=20
 into your daily activities<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li></ol>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US'>&nbsp;<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; =
mso-ansi-language: EN-US; mso-fareast-font-family: "Times New =
Roman"'><span=20
 style=3D"mso-list: Ignore">16.<span=20
 style=3D'FONT: 7pt "Times New Roman"'>&nbsp;=20
 Outcomes=20
 <o:p></o:p>
 <ol style=3D"MARGIN-TOP: 0cm" type=3Da>
 <li class=3DMsoListParagraph=20
 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm; mso-list: l12 level1 =
lfo20"><span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US; mso-fareast-font-family: "Times New Roman"'>Close=20
 out any outstanding Parking Lot issues<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm; mso-list: l12 level1 =
lfo20"><span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US; mso-fareast-font-family: "Times New Roman"'>Close=20
 out previously identified concerns and issues<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm; mso-list: l12 level1 =
lfo20"><span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US; mso-fareast-font-family: "Times New Roman"'>Address=20
 the need to catch up on any module overrun and any outstanding =
actions,=20
 if required<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li></ol>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US'>&nbsp;<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; =
mso-ansi-language: EN-US; mso-fareast-font-family: "Times New =
Roman"'><span=20
 style=3D"mso-list: Ignore">17.<span=20
 style=3D'FONT: 7pt "Times New Roman"'>&nbsp;=20
 Recap=20
 Tools &amp; Techniques &amp; Close Out <o:p></o:p>
 <ol style=3D"MARGIN-TOP: 0cm" type=3Da>
 <li class=3DMsoListParagraph=20
 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm; mso-list: l6 level1 =
lfo21"><span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US; mso-fareast-font-family: "Times New Roman"'>Reinforce=20
 the process and key concepts<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm; mso-list: l6 level1 =
lfo21"><span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US; mso-fareast-font-family: "Times New Roman"'>Ensure=20
 Course Objectives have been achieved<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm; mso-list: l6 level1 =
lfo21"><span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US; mso-fareast-font-family: "Times New Roman"'>Ensure=20
 all pre identified expectations and concerns have been met or=20
 mitigated<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm; mso-list: l6 level1 =
lfo21"><span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US; mso-fareast-font-family: "Times New Roman"'>Receive=20
 feedback on the course<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm; mso-list: l6 level1 =
lfo21"><span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US; mso-fareast-font-family: "Times New Roman"'>Present=20
 participants with course certificate of completion<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'><o:p></o:p></li></ol>
 <o:p>&nbsp;</o:p>
 <span=20
 lang=3DEN-US style=3D"mso-ansi-language: EN-US"><o:p><font=20
 face=3DArial>&nbsp;</o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US'>THE=20
 END<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 <span=20
 style=3D'FONT-FAMILY: "Times New =
Roman",serif'>&nbsp;<o:p></o:p>
 <span=20
 style=3D'FONT-FAMILY: "Times New =
Roman",serif'>&nbsp;<o:p></o:p>
 <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'>&nbsp;<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p></td></tr></table></div>
&nbsp;<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<font=20
size=3D3>&nbsp;<span=20
style=3D'FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<font=20
size=3D3>ABOUT=20
THE FACILITATOR <span=20
style=3D'FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<font=20
size=3D3>&nbsp;<span=20
style=3D'FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
MR.=20
VENU&nbsp;&nbsp; <span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
<span=20
lang=3DEN-US=20
style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; =
mso-ansi-language: EN-US'>Venu=20
has been working in Quality and Analytics field for about 12 years. =
Started is a=20
career after completed his higher education in University Malaya majoring =
in=20
Material Engineering, with Motorola Semiconductor in 2006. He is a =
practicing=20
Six Sigma Black Belt, with more than 15-year experience. <span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
<span=20
lang=3DEN-US=20
style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; =
mso-ansi-language: EN-US'>&nbsp;<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'><o:p></o:p>
<span=20
lang=3DEN-US=20
style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; =
mso-ansi-language: EN-US'>Obtaining=20
is six sigma training with Motorola, he was not only well versed in the=20
theoretical concept but the hands-on approach in solving complex =
problems,=20
driving process improvement activities, and quality across an =
organization. In=20
later part of his career, he was involved in Big data Analytics, and =
spend=20
considerable time, on implementing Analytics Concepts, such as Artificial=20
Intelligence on the Manufacturing process, automated decision making and=20
predictive concept manufacturing. <span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
lang=3DEN-US=20
style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; =
mso-ansi-language: EN-US'>&nbsp;<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'><o:p></o:p>
<span=20
lang=3DEN-US=20
style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; =
mso-ansi-language: EN-US'>His=20
tenure in Western Digital marked the time where manufacturing process =
going=20
through automation and data-driven decision making and relying less on =
human=20
dependent manual labour. His participation in the Industrial 4.0 core team =
was=20
instrumental to drive this change across an organization. His team was =
actively=20
involved creating and implementing artificial modelling to reduce effort =
spend=20
to find the root cause. This much relieved the engineers to focus more on =
actual=20
improvement and another task instead of firefighting to find root causes.=20
<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
lang=3DEN-US=20
style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; =
mso-ansi-language: EN-US'>&nbsp;<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
lang=3DEN-US=20
style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; =
mso-ansi-language: EN-US'>In=20
his working experience he was exposed to many real-life case studies in=20
engineering and manufacturing. A part of his career, he has been involved=20
actively in training organization in six sigma, process improvement, =
analytics,=20
and other related subjects for the last seven years. He is well versed in =
his=20
subject matters and deeply passionate about sharing his knowledge with =
everyone.=20
As a trainer, he understands the need for both quality and analytics and =
how to=20
make both works supplementing each other to bring organization to the new=20
industrial age.<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
lang=3DEN-US=20
style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; =
mso-ansi-language: EN-US'>&nbsp;<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'><o:p></o:p>
<span=20
lang=3DEN-US=20
style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; =
mso-ansi-language: EN-US'>Beside=20
process improvement and analytics, he has also been actively involved in =
the ISO=20
standard implementation and audit. He is familiar and working with ISO =
9001,=20
IATF 16949, ISO 45001, ISO 14001 and ISO17025. He has been a core tool =
adviser=20
for IATF16949 during his work experience in automotive semiconductor and=20
precision parts for manufacturing to automotive parts. He has been a risk=20
management advisor for many ISO implementation in a various organization =
he=20
served and his consulting role later. <span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
lang=3DEN-US=20
style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; =
mso-ansi-language: EN-US'>&nbsp;=20
<o:p></o:p>
<span=20
lang=3DEN-US=20
style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; =
mso-ansi-language: EN-US'>In=20
the non-technical area, he has been actively involved in the EICC =
committee,=20
which later transformed as RBA and Business Social Compliance Initiative =
(BSCI).=20
His in-depth knowledge in understanding the manufacturing process, able =
to=20
translate into the insight on how to comply with the social requirement of =
the=20
manufacturing process.<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Calibri",sans-serif; COLOR: black; =
LINE-HEIGHT: 115%'>&nbsp;<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
<o:p>&nbsp;</o:p>
(SBL=20
Khas / HRD Corp Claimable Course)<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
<div align=3Dcenter>
<table class=3DMsoNormalTable=20
style=3D"WIDTH: 521pt; BORDER-COLLAPSE: collapse; mso-yfti-tbllook: 1184; =
mso-padding-alt: 0cm 0cm 0cm 0cm"=20
cellSpacing=3D0 cellPadding=3D0 width=3D695 border=3D0>
 =20
 <tr style=3D"HEIGHT: 17.1pt; mso-yfti-irow: 0; mso-yfti-firstrow: yes">
 <td=20
 style=3D"BORDER-TOP: #a6a6a6 1pt solid; HEIGHT: 17.1pt; BORDER-RIGHT: =
#a6a6a6 1pt solid; WIDTH: 521pt; BACKGROUND: #ceddea; BORDER-BOTTOM: =
#a6a6a6 1pt solid; PADDING-BOTTOM: 2.9pt; PADDING-TOP: 2.9pt; =
PADDING-LEFT: 2.9pt; BORDER-LEFT: #a6a6a6 1pt solid; PADDING-RIGHT: =
2.9pt"=20
 width=3D695 colSpan=3D2>
 TRAINING=20
 FEE<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p></td></tr>
 <tr style=3D"HEIGHT: 38.75pt; mso-yfti-irow: 1">
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 38.75pt; BORDER-RIGHT: #bebebe =
1pt solid; WIDTH: 237.15pt; BORDER-BOTTOM: #a6a6a6 1pt solid; =
PADDING-BOTTOM: 2.9pt; PADDING-TOP: 2.9pt; PADDING-LEFT: 2.9pt; =
BORDER-LEFT: #a6a6a6 1pt solid; PADDING-RIGHT: 2.9pt; BACKGROUND-COLOR: =
transparent"=20
 width=3D316>
 14=20
 hours Remote Online Training (Via=20
 Zoom)<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 RM=20
 1,296.00/pax&nbsp;&nbsp;&nbsp;&nbsp; (excluded 8% =
SST)<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 38.75pt; BORDER-RIGHT: #a6a6a6 =
1pt solid; WIDTH: 283.85pt; BORDER-BOTTOM: #a6a6a6 1pt solid; =
PADDING-BOTTOM: 2.9pt; PADDING-TOP: 2.9pt; PADDING-LEFT: 2.9pt; =
BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 2.9pt; BACKGROUND-COLOR: =
transparent"=20
 width=3D378>
 2=20
 days Face-to-Face Training (Physical =
Training=20
 at Hotel)<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 RM=20
 1,900.00/pax&nbsp;&nbsp;&nbsp;&nbsp; (excluded 8% =
SST)<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p></td></tr>
 <tr style=3D"HEIGHT: 30.55pt; mso-yfti-irow: 2; mso-yfti-lastrow: yes">
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 30.55pt; BORDER-RIGHT: #a6a6a6 =
1pt solid; WIDTH: 521pt; BORDER-BOTTOM: #a6a6a6 1pt solid; PADDING-BOTTOM: =
2.9pt; PADDING-TOP: 2.9pt; PADDING-LEFT: 2.9pt; BORDER-LEFT: #a6a6a6 1pt =
solid; PADDING-RIGHT: 2.9pt; BACKGROUND-COLOR: transparent"=20
 width=3D695 colSpan=3D2>
 Group=20
 Registration: Register=20
 3 participants from the same organization, the 4th participant is =
FREE.=20
 (Buy 3 Get 1 Free) if Register=20
 before 20 Apr 2026.=20
 Please act fast to grab your favourite training =
program!<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 110%'><o:p></o:p></td></tr></table></div>
<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;<a=20
name=3D_Hlk129099582></a><a name=3D_Hlk61620322></a><span=20
style=3D"mso-bookmark: _Hlk129099582"><o:p></o:p>
<font=20
size=3D3>We hope=20
you find it informative and interesting and we look forward to seeing you=20
soon.<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<font=20
size=3D3>Please=20
act fast to grab your favorite training program! Please call =
012-588=20
2263<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<font=20
size=3D3>or email=20
to <span=20
style=3D"COLOR: =
blue"><a>james-otc@outlook.com</a><span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
&nbsp;<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<font=20
size=3D3>Do=20
forward this email to all your friends and colleagues who might be =
interested to=20
attend these programs<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<font=20
size=3D3><span=20
style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: =
red'>&nbsp;<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<font=20
size=3D3>If=20
you would like to unsubscribe from our email list at any time, please =
simply=20
reply to the e-mail and type Unsubscribe <span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<font=20
size=3D3>in=20
the subject area. We will remove your name from the list and you will not=20
receive any additional e-mail.<span=20
style=3D"COLOR: #c00000"> <span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<font=20
size=3D3>If=20
you=92ve already unsubscribed but you are still receiving emails, kindly =
check=20
with your IT technician whether another email address <span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<font=20
size=3D3>is=20
linked to yours.We apologize for any inconvenience caused and appreciate =
your=20
understanding.<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<a name=3D_Hlk150119406></a><a=20
name=3D_Hlk132667902></a><span=20
style=3D"mso-bookmark: _Hlk150119406">Thanks&nbsp;<span=20
style=3D"mso-bookmark: _Hlk150119406"><span=20
style=3D'FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<a name=3D_Hlk136959115><font=20
size=3D3>Regards</a><span=20
style=3D"mso-bookmark: _Hlk136959115"><span=20
style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
James<span=20
style=3D'FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
OTC=20
Training Centre Sdn Bhd Mobile=20
No. : 012-5882263<span=20
style=3D'FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
Email=20
address:&nbsp;<a><span=20
lang=3DEN-US=20
style=3D"COLOR: #339999; mso-ansi-language: =
EN-US">james-otc@outlook.com</a><o:p></o:p>
&nbsp;<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 11pt; FONT-FAMILY: "Calibri",sans-serif; =
mso-ansi-language: EN-US'>=20
<o:p></o:p>

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