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Pleasecall 012-588 2263 =A0email tojames-otc@outlook.com =A0 HYBRID PUBLIC PROGRAM PRODUCTIVITY-FOCUSED CAPACITY=20 PLANNING & LINE OPTIMIZATION (** Choose either Zoom OR Physical Session) Remote Online Training (Via Zoom)=A0=A0& Dorsett Grand Subang Hotel, Selangor=A0 (Physical) =A0(SBL Khas / HRD Corp Claimable Course) Date : 5 May2026 (Tue) |=A0 9am =96 5pm=A0=A0=A0=A0=A0=A0 =A0By Dr Murugu 6 May 2026 (Wed)=A0 |=A0 9am =96 5pm=A0=A0 = =A0=A0=A0=A0=A0=A0=A0=A0.=A0=A0=A0=A0=A0=A0=A0 =2E =A0 =A0 INTRODUCTION In today=92s operations, low productivity is rarely caused by lack of = demand=97it=20 is caused by poor visibility of capacity, imbalance across processes, and = hidden=20 losses in flow. This program equips participants with practical methods = to=20 calculate true capacity, identify constraints, balance lines, and = optimize=20 productivity using real data=2E The course emphasizes hands-on capacity analysis, line balancing, and = bottleneck=20 optimization, enabling participants to translate planning into measurable = productivity=20 gains=2E =A0 COURSE OBJECTIVES=20 By the end of this program, participants will be able to: =B7=A0=A0=A0=A0=A0=A0 Understand the link between capacity planning, line = balance, and productivity =B7=A0=A0=A0=A0=A0=A0 Calculate true available capacity vs theoretical = capacity =B7=A0=A0=A0=A0=A0=A0 Identify productivity losses caused by bottlenecks = and imbalance =B7=A0=A0=A0=A0=A0=A0 Apply line optimization techniques to improve flow = and output =B7=A0=A0=A0=A0=A0=A0 Use capacity data to support better production = decisions =B7=A0=A0=A0=A0=A0=A0 Develop a practical capacity improvement action plan =A0 LEARNING OUTCOMES=20 Participants will be able to: =B7=A0=A0=A0=A0=A0=A0 Build a basic capacity modelfor their process or line =B7=A0=A0=A0=A0=A0=A0 Identify constraints and non-value-added capacity = losses =B7=A0=A0=A0=A0=A0=A0 Perform line balancing calculations =B7=A0=A0=A0=A0=A0=A0 Improve productivity without additional manpower or = equipment =B7=A0=A0=A0=A0=A0=A0 Align capacity with customer demand and takt time =B7=A0=A0=A0=A0=A0=A0 Present a clear productivity improvement roadmap =A0 LEARNING METHODOLOGY (WORKSHOP-BASED) =B7=A0=A0=A0=A0=A0=A0 Interactive concepts & discussions =B7=A0=A0=A0=A0=A0=A0 Real-life manufacturing / service examples =B7=A0=A0=A0=A0=A0=A0 Group exercises & simulations =B7=A0=A0=A0=A0=A0=A0 Capacity and line balancing calculations =B7=A0=A0=A0=A0=A0=A0 Case studies (shopfloor-focused) =B7=A0=A0=A0=A0=A0=A0 Action plan development =A0 TARGET AUDIENCE =B7=A0=A0=A0=A0=A0=A0 Production & Operations Managers =B7=A0=A0=A0=A0=A0=A0 Industrial / Process Engineers =B7=A0=A0=A0=A0=A0=A0 Supervisors & Line Leaders =B7=A0=A0=A0=A0=A0=A0 Planning & Scheduling Teams =B7=A0=A0=A0=A0=A0=A0 Continuous Improvement / Lean Teams =A0 OUTLINE OF WORKSHOP =A0 DAY 1: Establishing Capacity Visibility & Productivity Baseline =A0 Module 1: Productivity & Capacity =96 The Strategic Connection =B7=A0=A0=A0=A0=A0=A0 Shift mindset from output chasing to capacity = intelligence =B7=A0=A0=A0=A0=A0=A0 What productivity really means (Output vs Effort vs = Flow) =B7=A0=A0=A0=A0=A0=A0 Why productivity problems are capacity problems =B7=A0=A0=A0=A0=A0=A0 Common myths in capacity planning =B7=A0=A0=A0=A0=A0=A0 Relationship between demand, takt time, and capacity =B7=A0=A0=A0=A0=A0=A0 Productivity losses hidden in planning assumptions =B7=A0=A0=A0=A0=A0=A0 Identify productivity symptoms vs true capacity = issues in operations =A0 Module 2: Understanding Capacity =96 Theory vs Reality =B7=A0=A0=A0=A0=A0=A0 Reveal the gap between planned and actual capacity =B7=A0=A0=A0=A0=A0=A0 Types of capacity: -=A0=A0=A0 Installed capacity -=A0=A0=A0 Available capacity -=A0=A0=A0 Effective capacity -=A0=A0=A0 Utilized capacity =B7=A0=A0=A0=A0=A0=A0 Planned vs unplanned losses =B7=A0=A0=A0=A0=A0=A0 Impact of downtime, changeover, quality, and = absenteeism =B7=A0=A0=A0=A0=A0=A0 OEE as a capacity input (not just a KPI) =B7=A0=A0=A0=A0=A0=A0 Calculate effective capacity using a sample = production line =A0 Module 3: Capacity Calculation for Productivity Improvement =B7=A0=A0=A0=A0=A0=A0 Enable participants to compute true line capacity =B7=A0=A0=A0=A0=A0=A0 Capacity calculation formulas =B7=A0=A0=A0=A0=A0=A0 Cycle time vs takt time =B7=A0=A0=A0=A0=A0=A0 Manpower-based vs machine-based capacity =B7=A0=A0=A0=A0=A0=A0 Shift pattern and calendar impact =B7=A0=A0=A0=A0=A0=A0 Identifying capacity constraints using data =A0 Module 4: Identifying Bottlenecks & Productivity Losses =B7=A0=A0=A0=A0=A0=A0 Make constraints visible =B7=A0=A0=A0=A0=A0=A0 What is a bottleneck (and what is not) =B7=A0=A0=A0=A0=A0=A0 Signs of hidden bottlenecks =B7=A0=A0=A0=A0=A0=A0 Work-in-process (WIP) as a bottleneck signal =B7=A0=A0=A0=A0=A0=A0 Constraint vs non-constraint process behavior =B7=A0=A0=A0=A0=A0=A0 Impact of imbalance on productivity =B7=A0=A0=A0=A0=A0=A0 Bottleneck identification using process flow data =A0 =A0 DAY 2: Line Optimization & Capacity-Driven Productivity Gains =A0 Module 5: Line Balancing for Productivity =B7=A0=A0=A0=A0=A0=A0 Improve output without adding resources =B7=A0=A0=A0=A0=A0=A0 Principles of line balancing =B7=A0=A0=A0=A0=A0=A0 Balancing vs leveling =B7=A0=A0=A0=A0=A0=A0 Task distribution and workload variation =B7=A0=A0=A0=A0=A0=A0 Balancing manpower-intensive lines =B7=A0=A0=A0=A0=A0=A0 Impact of balance loss on productivity =A0 Module 6: Line Optimization Techniques =B7=A0=A0=A0=A0=A0=A0 Convert analysis into improvement actions =B7=A0=A0=A0=A0=A0=A0 Bottleneck exploitation techniques =B7=A0=A0=A0=A0=A0=A0 Non-bottleneck optimization (avoid overproduction) =B7=A0=A0=A0=A0=A0=A0 Changeover reduction impact on capacity =B7=A0=A0=A0=A0=A0=A0 Man-machine separation =B7=A0=A0=A0=A0=A0=A0 Parallelization and task redesign =B7=A0=A0=A0=A0=A0=A0 Simple layout improvements for flow =A0 Module 7: Capacity Planning for Demand Variability =B7=A0=A0=A0=A0=A0=A0 Sustain productivity under changing demand =B7=A0=A0=A0=A0=A0=A0 Capacity buffers vs inventory buffers =B7=A0=A0=A0=A0=A0=A0 Flexible manpower planning =B7=A0=A0=A0=A0=A0=A0 Skill matrix and multi-skilling impact =B7=A0=A0=A0=A0=A0=A0 Scenario planning for demand changes =B7=A0=A0=A0=A0=A0=A0 Short-term vs medium-term capacity decisions =A0 Module 8: Productivity Improvement Action Plan =B7=A0=A0=A0=A0=A0=A0 Translating analysis into action =B7=A0=A0=A0=A0=A0=A0 Prioritizing productivity improvement initiatives =B7=A0=A0=A0=A0=A0=A0 KPI alignment (Output, Utilization, Flow) =B7=A0=A0=A0=A0=A0=A0 Roles & responsibilities =B7=A0=A0=A0=A0=A0=A0 Monitoring and review cadence =A0 =A0 =A0 =A0 =A0 ABOUT THE FACILITATOR=20 Dr. Murugu PhD (Psychology =96 Metaphysic and Mind Science),=20 Master In Business Administration (MBA), University of Bath, UK,=20 B.A (Hons), USM Productivity Champion from Japanese Productivity Centre (JPC), Japan Master Trainer for Lean Manufacturing Master Trainer Lean Six Sigma Six Sigma =96 Black, Green and Yellow Belts Certified HRD Corp Trainer CP of SGA and SDWT Certified in Fundamental Behaviour of Inner Self (FBOIS)=20 Clinical Hypnosis Certified Dermatoglyphics Counsellor =A0 He worked in MNC companies for many years as Operation Excellence = Director/COO,=20 leading Five (5) Manufacturing Plants and he also have an experience in = position=20 of Operational Excellence Advisor and leading Eight (8) business entity = in=20 Malaysian based company for many years too=2E =A0 Mr Murugu was conferred the Lean Champion by Malaysia Productivity = Corporation=20 for his contributions and participation in various Lean Projects. He was = again=20 conferred as Productivity Champion by Japanese Productivity Centre (JPC), = Japan.=20 He is a Certified Master Trainer for Lean Manufacturing / Lean Services, = Six=20 Sigma Black Belt, Green Belt and Six Sigma Master trainer programme from = Iomega=20 and Sigmatis, United States=2E =A0 He also has designed Six Sigma, Yellow Belt programme from lower level to = middle=20 level management in the organization. He designed and developed Lean = Entrepreneur=20 Management (LEM) and is certified by International Entrepreneur = Association=20 (IEA) of United Kingdom. He had trained and developed many entrepreneurs = (SMI)=20 in Malaysia. He is specialised in Optimising the Value Chain (OVC) which = focuses=20 on Machine (Reliability Maintenance and Value Engineering), Man (Human = Excellence),=20 Methods (Design=A0 Innovation Thinking), Materials and other relevant = variables.=20 =A0 Mr Murugu has more than 30 years of hands-on experience in the field of = Quantitative=20 Methods (Statistics) and Human Resource Development. He is a member of = the=20 Malaysian Institute of Management and over the years has conducted many = programs,=20 both in house and externally in the various fields of Quantitative = Methods=20 =96 FMEA, C&E, SPC, Regression Analysis, Six Sigma Green / Black Belt = projects,=20 Business Administration, Key Business Success Factor, KPI, BSC, = Elimination=20 of wastage and Business Administration and Customer Service Improvement.=20 =A0 =A0He is also extensively involved in productivity improvement, service = improvement=20 and cost reduction consultation programs in Malaysia, Jakarta, Vietnam, = Bangkok=20 and Laos. As to date, he has consulted more than 600 projects in Malaysia = and=20 also other countries.=20 =A0 As an accomplished consultant, coach and facilitator of FBOIS and = Performance=20 Management System. He has thus far guided and shared his expertise and = has=20 made positive impact in many people=92s life across MNC, corporate sectors = and=20 individuals. He brings with him immense passion in learning, sharing, = communicating=20 and developing both individuals and groups in unleashing their true = potential.=20 Using the experiential learning method through action learning, = activities,=20 games, exercises, group dynamics, case studies and role-plays, his = boundless=20 energy challenges the participants towards the unfolding of self and = group=20 awareness. To further enhance participants=92 learning, he translates = learning=20 to behavior and application of learning in actual life and work = situations=20 through powerful debriefing after each activity or exercise=2E =A0 He also lectures in the Institution and Distance Learning programmes in = the=20 areas of Quantitative Methods, Research Methodologies, Problem Solving = and=20 Decision Making - Statistical Approach for Diploma (MIM), Degree = (University=20 of Southern Queensland, Australian Chartered Institute Of Logistics and = Transportation=20 =96 CILT, UK) and Master programmes (University of Southern Queensland, = Midwest=20 Missouri University, (MMU), US).=20 =A0 Mr Muru was extensively involved in the Malaysian Government project = under=20 the Ministry of Science and Technology for Automobile industries (PROTON) = and=20 Proton Suppliers as a consultant to improve the quality and productivity = using=20 Six Sigma Approach. He conducts Lean Management training and consultancy = nationwide=20 for Malaysia Productivity Corporation (MPC) to improve organisation = performance=20 and productivity. Key Performance Indicator or Key Business Success = Factor=20 are the major implementation activity for all the organisations involved. = He=20 worked in several MNC=92s companies such as National Semiconductor, = Iomega, Dynacraft,=20 Venture and Monlynke.=20 =A0 =A0 (SBL Khas / HRD Corp Claimable Course) TRAINING FEE 14 hours Remote Online Training (Via Zoom) RM 1,296.00/pax=A0=A0=A0=A0 (excluded 8% SST) =20 2 days Face-to-Face Training (Physical Training at Hotel) RM 2,250.00/pax=A0=A0=A0=A0 (excluded 8% SST) Group Registration: Register 3 participants from the same organization, = the=20 4th participant is FREE.=20 (Buy 3 Get 1 Free) if Register before 28 Apr 2026. Please act fast to = grab=20 your favourite training program! =A0=A0 We hope you find it informative and interesting and we look forward to = seeing=20 you soon=2E Please act fast to grab your favorite training program! Pleasecall = 012-588=20 2263 or email to james-otc@outlook.com =A0 Do forward this email to all your friends and colleagues who might be = interested=20 to attend these programs =A0 If you would like to unsubscribe from our email list at any time, please = simply=20 reply to the e-mail and type Unsubscribe in the subject area. We will remove your name from the list and you will = not=20 receive any additional e-mail=2E If you=92ve already unsubscribed but you are still receiving emails, = kindly check=20 with your IT technician whether another email address=20 is linked to yours.We apologize for any inconvenience caused and = appreciate=20 your understanding=2E Thanks=A0 Regards James OTC Training Centre Sdn Bhd Mobile No. : 012-5882263 Email address:=A0james-otc@outlook.com =A0 =A0 =A0 =A0 --45e9eafe66566638ee298be6001f6c8f Content-Type: text/html; charset="windows-1252" Content-Transfer-Encoding: quoted-printable <!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"> <html> <head> <meta content=3D"text/html; charset=3D" http-equiv=3D"content-type"> </head> <body style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Tahoma, Tahoma"> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><font=20 size=3D3><b><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'><a=20 href=3D"https://drive.google.com/file/d/1fj63ApldKGeOk2HO2sS0_F1tOfiX2PzO/v= iew?usp=3Dsharing">CLICK=20 HERE TO DOWNLOAD THE FULL BROCHURE FILE!!!</a></span></b></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><font=20 size=3D3><b><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>Please</span></b><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: EN-US'> = <b>call=20 012-588 2263</b></span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'><font=20 size=3D3> email to<span style=3D"COLOR: blue"> = </span></font></span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><a><b><span=20 lang=3DEN-US=20 style=3D"FONT-SIZE: 12pt; mso-ansi-language: = EN-US">james-otc@outlook.com</span></b></a><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p> </o:p></span></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm"=20 align=3Dcenter><b><u><span lang=3DEN-US=20 style=3D'FONT-SIZE: 20pt; FONT-FAMILY: "Times New Roman",serif; COLOR: = red; mso-ansi-language: EN-US'>HYBRID=20 PUBLIC PROGRAM</span></u></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><b><span=20 lang=3DEN-US=20 style=3D'FONT-SIZE: 28pt; FONT-FAMILY: "Times New Roman",serif; COLOR: = blue; mso-ansi-language: EN-US'>PRODUCTIVITY-FOCUSED=20 CAPACITY </span></b><b><span lang=3DEN-US=20 style=3D'FONT-SIZE: 28pt; FONT-FAMILY: "Times New Roman",serif; = mso-ansi-language: EN-US'><o:p></o:p></span></b></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><b><span=20 lang=3DEN-US=20 style=3D'FONT-SIZE: 28pt; FONT-FAMILY: "Times New Roman",serif; COLOR: = blue; mso-ansi-language: EN-US'>PLANNING=20 & LINE OPTIMIZATION</span></b></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><b><span=20 lang=3DEN-US=20 style=3D'FONT-SIZE: 18pt; FONT-FAMILY: "Times New Roman",serif; = BACKGROUND: yellow; COLOR: black; mso-ansi-language: EN-US'>(**=20 Choose either Zoom OR Physical Session)</span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><b><span=20 lang=3DEN-US=20 style=3D'FONT-SIZE: 14pt; FONT-FAMILY: "Times New Roman",serif; = mso-ansi-language: EN-US'>Remote=20 Online Training <span style=3D"COLOR: red">(Via=20 Zoom) </span>&</span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><b><span=20 lang=3DEN-US=20 style=3D'FONT-SIZE: 14pt; FONT-FAMILY: "Times New Roman",serif; = mso-ansi-language: EN-US'>Dorsett=20 Grand Subang Hotel, Selangor <span=20 style=3D"COLOR: red">(Physical)</span></span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><b><span=20 lang=3DEN-US style=3D"FONT-SIZE: 11pt; mso-ansi-language: EN-US"><font=20 face=3DArial> </font></span></b><b><span lang=3DEN-US=20 style=3D'FONT-SIZE: 14pt; FONT-FAMILY: "Times New Roman",serif; = mso-ansi-language: EN-US'>=20 </span></b><font size=3D3><b><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: red; = mso-ansi-language: EN-US'>(SBL=20 Khas / HRD Corp Claimable Course)</span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><b><span=20 lang=3DEN-US=20 style=3D'FONT-SIZE: 14pt; FONT-FAMILY: "Times New Roman",serif; = mso-ansi-language: EN-US'>Date=20 : 5 May<span style=3D"COLOR: #0d0d0d"> </span>2026 (Tue) | 9am =96 = 5pm<span=20 style=3D"COLOR: #0d0d0d"> = </span>By Dr=20 Murugu</span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><a=20 name=3D_Hlk92710438><b><span lang=3DEN-US=20 style=3D'FONT-SIZE: 14pt; FONT-FAMILY: "Times New Roman",serif; COLOR: = #0d0d0d; mso-ansi-language: EN-US'>6=20 May </span></b></a><span style=3D"mso-bookmark: = _Hlk92710438"></span><b><span=20 lang=3DEN-US=20 style=3D'FONT-SIZE: 14pt; FONT-FAMILY: "Times New Roman",serif; = mso-ansi-language: EN-US'>2026=20 (Wed) | 9am =96 5pm <span=20 style=3D"COLOR: = #0d0d0d"> </span><span=20 style=3D"COLOR: white">.</span><span=20 style=3D"COLOR: #0d0d0d"> = </span><span=20 style=3D"COLOR: white">.</span></span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><font=20 size=3D3><b><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> </span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><font=20 size=3D3><b><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'> </span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><font=20 size=3D3><b><u><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>INTRODUCTION</span></u></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><font = size=3D3><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black'>In today=92s=20 operations, low productivity is rarely caused by lack of demand=97it is = caused by=20 <b>poor visibility of capacity, imbalance across processes, and hidden = losses in=20 flow</b>. This program equips participants with <b>practical methods to=20 calculate true capacity, identify constraints, balance lines, and = optimize=20 productivity using real data.</b></span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><font = size=3D3><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black'>The course = emphasizes=20 <b>hands-on capacity analysis, line balancing, and bottleneck = optimization</b>,=20 enabling participants to translate planning into <b>measurable = productivity=20 gains.</b></span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Calibri",sans-serif; COLOR: = black'> </span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><font=20 size=3D3><b><u><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>COURSE=20 OBJECTIVES </span></u></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><font = size=3D3><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>By the end of this = program,=20 participants will be able to:</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal=20 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm 0cm 0cm 1cm; TEXT-INDENT: -18pt; = mso-list: l1 level1 lfo1; tab-stops: list 36.0pt"><span=20 style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-fareast-font-family: = Symbol; mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><font size=3D3><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Understand the link = between=20 <b>capacity planning, line balance, and productivity</b></span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal=20 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm 0cm 0cm 1cm; TEXT-INDENT: -18pt; = mso-list: l1 level1 lfo1; tab-stops: list 36.0pt"><span=20 style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-fareast-font-family: = Symbol; mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><font size=3D3><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Calculate <b>true = available=20 capacity</b> vs theoretical capacity</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal=20 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm 0cm 0cm 1cm; TEXT-INDENT: -18pt; = mso-list: l1 level1 lfo1; tab-stops: list 36.0pt"><span=20 style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-fareast-font-family: = Symbol; mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><font size=3D3><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Identify productivity = losses caused=20 by <b>bottlenecks and imbalance</b></span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal=20 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm 0cm 0cm 1cm; TEXT-INDENT: -18pt; = mso-list: l1 level1 lfo1; tab-stops: list 36.0pt"><span=20 style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-fareast-font-family: = Symbol; mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><font size=3D3><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Apply <b>line optimization=20 techniques</b> to improve flow and output</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal=20 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm 0cm 0cm 1cm; TEXT-INDENT: -18pt; = mso-list: l1 level1 lfo1; tab-stops: list 36.0pt"><span=20 style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-fareast-font-family: = Symbol; mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><font size=3D3><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Use capacity data to = support=20 <b>better production decisions</b></span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal=20 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm 0cm 0cm 1cm; TEXT-INDENT: -18pt; = mso-list: l1 level1 lfo1; tab-stops: list 36.0pt"><span=20 style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-fareast-font-family: = Symbol; mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><font size=3D3><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Develop a <b>practical = capacity=20 improvement action plan</b></span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Calibri",sans-serif; COLOR: = black'> </span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><font=20 size=3D3><b><u><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>LEARNING=20 OUTCOMES </span></u></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><font = size=3D3><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Participants will be able=20 to:</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal=20 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm 0cm 0cm 1cm; TEXT-INDENT: -18pt; = mso-list: l0 level1 lfo2; tab-stops: list 36.0pt"><span=20 style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-fareast-font-family: = Symbol; mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><font size=3D3><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Build a <b>basic capacity = model</b>=20 for their process or line</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal=20 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm 0cm 0cm 1cm; TEXT-INDENT: -18pt; = mso-list: l0 level1 lfo2; tab-stops: list 36.0pt"><span=20 style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-fareast-font-family: = Symbol; mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><font size=3D3><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Identify <b>constraints = and=20 non-value-added capacity losses</b></span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal=20 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm 0cm 0cm 1cm; TEXT-INDENT: -18pt; = mso-list: l0 level1 lfo2; tab-stops: list 36.0pt"><span=20 style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-fareast-font-family: = Symbol; mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><font size=3D3><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Perform <b>line balancing=20 calculations</b></span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal=20 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm 0cm 0cm 1cm; TEXT-INDENT: -18pt; = mso-list: l0 level1 lfo2; tab-stops: list 36.0pt"><span=20 style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-fareast-font-family: = Symbol; mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><font size=3D3><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Improve productivity = without=20 additional manpower or equipment</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal=20 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm 0cm 0cm 1cm; TEXT-INDENT: -18pt; = mso-list: l0 level1 lfo2; tab-stops: list 36.0pt"><span=20 style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-fareast-font-family: = Symbol; mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><font size=3D3><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Align capacity with = <b>customer=20 demand and takt time</b></span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal=20 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm 0cm 0cm 1cm; TEXT-INDENT: -18pt; = mso-list: l0 level1 lfo2; tab-stops: list 36.0pt"><span=20 style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-fareast-font-family: = Symbol; mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><font size=3D3><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Present a <b>clear = productivity=20 improvement roadmap</b></span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm 0cm 0cm = 18pt"><font=20 size=3D3><span style=3D'FONT-FAMILY: "Times New = Roman",serif'> </span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><font=20 size=3D3><b><u><span style=3D'FONT-FAMILY: "Times New = Roman",serif'>LEARNING=20 METHODOLOGY (WORKSHOP-BASED)</span></u></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal=20 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm 0cm 0cm 1cm; TEXT-INDENT: -18pt; = mso-list: l0 level1 lfo2; tab-stops: list 36.0pt"><span=20 style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-fareast-font-family: = Symbol; mso-bidi-font-family: Symbol; mso-bidi-font-size: 12.0pt"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span style=3D'FONT-FAMILY: "Times New = Roman",serif'><font=20 size=3D3>Interactive concepts & = discussions<o:p></o:p></font></span></p> <p class=3DMsoNormal=20 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm 0cm 0cm 1cm; TEXT-INDENT: -18pt; = mso-list: l0 level1 lfo2; tab-stops: list 36.0pt"><span=20 style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-fareast-font-family: = Symbol; mso-bidi-font-family: Symbol; mso-bidi-font-size: 12.0pt"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span style=3D'FONT-FAMILY: "Times New = Roman",serif'><font=20 size=3D3>Real-life manufacturing / service = examples<o:p></o:p></font></span></p> <p class=3DMsoNormal=20 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm 0cm 0cm 1cm; TEXT-INDENT: -18pt; = mso-list: l0 level1 lfo2; tab-stops: list 36.0pt"><span=20 style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-fareast-font-family: = Symbol; mso-bidi-font-family: Symbol; mso-bidi-font-size: 12.0pt"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span style=3D'FONT-FAMILY: "Times New = Roman",serif'><font=20 size=3D3>Group exercises & simulations<o:p></o:p></font></span></p> <p class=3DMsoNormal=20 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm 0cm 0cm 1cm; TEXT-INDENT: -18pt; = mso-list: l0 level1 lfo2; tab-stops: list 36.0pt"><span=20 style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-fareast-font-family: = Symbol; mso-bidi-font-family: Symbol; mso-bidi-font-size: 12.0pt"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span style=3D'FONT-FAMILY: "Times New = Roman",serif'><font=20 size=3D3>Capacity and line balancing = calculations<o:p></o:p></font></span></p> <p class=3DMsoNormal=20 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm 0cm 0cm 1cm; TEXT-INDENT: -18pt; = mso-list: l0 level1 lfo2; tab-stops: list 36.0pt"><span=20 style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-fareast-font-family: = Symbol; mso-bidi-font-family: Symbol; mso-bidi-font-size: 12.0pt"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span style=3D'FONT-FAMILY: "Times New = Roman",serif'><font=20 size=3D3>Case studies (shopfloor-focused)<o:p></o:p></font></span></p> <p class=3DMsoNormal=20 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm 0cm 0cm 1cm; TEXT-INDENT: -18pt; = mso-list: l0 level1 lfo2; tab-stops: list 36.0pt"><span=20 style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-fareast-font-family: = Symbol; mso-bidi-font-family: Symbol; mso-bidi-font-size: 12.0pt"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span style=3D'FONT-FAMILY: "Times New = Roman",serif'><font=20 size=3D3>Action plan development<o:p></o:p></font></span></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><font = size=3D3><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'> </span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><font=20 size=3D3><b><u><span style=3D'FONT-FAMILY: "Times New = Roman",serif'>TARGET=20 AUDIENCE</span></u></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal=20 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm 0cm 0cm 1cm; TEXT-INDENT: -18pt; = mso-list: l0 level1 lfo2; tab-stops: list 36.0pt"><span=20 style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-fareast-font-family: = Symbol; mso-bidi-font-family: Symbol; mso-bidi-font-size: 12.0pt"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span style=3D'FONT-FAMILY: "Times New = Roman",serif'><font=20 size=3D3>Production & Operations Managers<o:p></o:p></font></span></p> <p class=3DMsoNormal=20 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm 0cm 0cm 1cm; TEXT-INDENT: -18pt; = mso-list: l0 level1 lfo2; tab-stops: list 36.0pt"><span=20 style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-fareast-font-family: = Symbol; mso-bidi-font-family: Symbol; mso-bidi-font-size: 12.0pt"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span style=3D'FONT-FAMILY: "Times New = Roman",serif'><font=20 size=3D3>Industrial / Process Engineers<o:p></o:p></font></span></p> <p class=3DMsoNormal=20 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm 0cm 0cm 1cm; TEXT-INDENT: -18pt; = mso-list: l0 level1 lfo2; tab-stops: list 36.0pt"><span=20 style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-fareast-font-family: = Symbol; mso-bidi-font-family: Symbol; mso-bidi-font-size: 12.0pt"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span style=3D'FONT-FAMILY: "Times New = Roman",serif'><font=20 size=3D3>Supervisors & Line Leaders<o:p></o:p></font></span></p> <p class=3DMsoNormal=20 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm 0cm 0cm 1cm; TEXT-INDENT: -18pt; = mso-list: l0 level1 lfo2; tab-stops: list 36.0pt"><span=20 style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-fareast-font-family: = Symbol; mso-bidi-font-family: Symbol; mso-bidi-font-size: 12.0pt"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span style=3D'FONT-FAMILY: "Times New = Roman",serif'><font=20 size=3D3>Planning & Scheduling Teams<o:p></o:p></font></span></p> <p class=3DMsoNormal=20 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm 0cm 0cm 1cm; TEXT-INDENT: -18pt; = mso-list: l0 level1 lfo2; tab-stops: list 36.0pt"><span=20 style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-fareast-font-family: = Symbol; mso-bidi-font-family: Symbol; mso-bidi-font-size: 12.0pt"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span style=3D'FONT-FAMILY: "Times New = Roman",serif'><font=20 size=3D3>Continuous Improvement / Lean Teams<o:p></o:p></font></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><font size=3D3><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: = black'> </span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><b><span lang=3DEN-US=20 style=3D'FONT-SIZE: 14pt; FONT-FAMILY: "Times New Roman",serif; COLOR: = blue; mso-ansi-language: EN-US'>OUTLINE=20 OF WORKSHOP</span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><b><span lang=3DEN-US=20 style=3D'FONT-SIZE: 14pt; FONT-FAMILY: "Times New Roman",serif; COLOR: = blue; mso-ansi-language: EN-US'> </span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></p> <div align=3Dcenter> <table class=3DMsoNormalTable=20 style=3D"BORDER-COLLAPSE: collapse; mso-yfti-tbllook: 1184; = mso-padding-alt: 0cm 0cm 0cm 0cm"=20 cellSpacing=3D0 cellPadding=3D0 border=3D0> =20 <tr style=3D"mso-yfti-irow: 0; mso-yfti-firstrow: yes; mso-yfti-lastrow: = yes"> <td=20 style=3D"BORDER-TOP: windowtext 1pt solid; BORDER-RIGHT: windowtext = 1pt solid; WIDTH: 545.45pt; BORDER-BOTTOM: windowtext 1pt solid; = PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 5.4pt; BORDER-LEFT: = windowtext 1pt solid; PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: = transparent"=20 vAlign=3Dtop width=3D727> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><b><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>DAY 1: Establishing = Capacity=20 Visibility & Productivity Baseline</span></b><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span=20 style=3D'FONT-FAMILY: "Times New = Roman",serif'> <o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><b><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Module 1: = Productivity &=20 Capacity =96 The Strategic Connection</span></b><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoListParagraph=20 style=3D"MARGIN: 0cm 0cm 0cm 22.35pt; TEXT-INDENT: -18pt; mso-list: = l2 level1 lfo3"><span=20 style=3D"FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; = mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Shift mindset from = output=20 chasing to capacity intelligence<o:p></o:p></span></p> <p class=3DMsoListParagraph=20 style=3D"MARGIN: 0cm 0cm 0cm 22.35pt; TEXT-INDENT: -18pt; mso-list: = l2 level1 lfo3"><span=20 style=3D"FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; = mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>What productivity = really=20 means (Output vs Effort vs Flow)<o:p></o:p></span></p> <p class=3DMsoListParagraph=20 style=3D"MARGIN: 0cm 0cm 0cm 22.35pt; TEXT-INDENT: -18pt; mso-list: = l2 level1 lfo3"><span=20 style=3D"FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; = mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Why productivity = problems are=20 capacity problems<o:p></o:p></span></p> <p class=3DMsoListParagraph=20 style=3D"MARGIN: 0cm 0cm 0cm 22.35pt; TEXT-INDENT: -18pt; mso-list: = l2 level1 lfo3"><span=20 style=3D"FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; = mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Common myths in = capacity=20 planning<o:p></o:p></span></p> <p class=3DMsoListParagraph=20 style=3D"MARGIN: 0cm 0cm 0cm 22.35pt; TEXT-INDENT: -18pt; mso-list: = l2 level1 lfo3"><span=20 style=3D"FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; = mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Relationship between = demand,=20 takt time, and capacity<o:p></o:p></span></p> <p class=3DMsoListParagraph=20 style=3D"MARGIN: 0cm 0cm 0cm 22.35pt; TEXT-INDENT: -18pt; mso-list: = l2 level1 lfo3"><span=20 style=3D"FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; = mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Productivity losses = hidden in=20 planning assumptions<o:p></o:p></span></p> <p class=3DMsoListParagraph=20 style=3D"MARGIN: 0cm 0cm 0cm 22.35pt; TEXT-INDENT: -18pt; mso-list: = l2 level1 lfo3"><span=20 style=3D"FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; = mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Identify = productivity=20 symptoms vs true capacity issues in operations<o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span=20 style=3D'FONT-FAMILY: "Times New = Roman",serif'> <o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><b><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Module 2: = Understanding=20 Capacity =96 Theory vs Reality</span></b><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoListParagraph=20 style=3D"MARGIN: 0cm 0cm 0cm 22.35pt; TEXT-INDENT: -18pt; mso-list: = l2 level1 lfo3"><span=20 style=3D"FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; = mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Reveal the gap = between=20 planned and actual capacity<o:p></o:p></span></p> <p class=3DMsoListParagraph=20 style=3D"MARGIN: 0cm 0cm 0cm 22.35pt; TEXT-INDENT: -18pt; mso-list: = l2 level1 lfo3"><span=20 style=3D"FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; = mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Types of=20 capacity:<o:p></o:p></span></p> <p class=3DMsoListParagraph=20 style=3D"MARGIN: 0cm 0cm 0cm 36.55pt; TEXT-INDENT: -14.2pt; = mso-list: l3 level1 lfo4"><span=20 style=3D"FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; = mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">-<span=20 style=3D'FONT: 7pt "Times New Roman"'> =20 </span></span></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Installed=20 capacity<o:p></o:p></span></p> <p class=3DMsoListParagraph=20 style=3D"MARGIN: 0cm 0cm 0cm 36.55pt; TEXT-INDENT: -14.2pt; = mso-list: l3 level1 lfo4"><span=20 style=3D"FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; = mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">-<span=20 style=3D'FONT: 7pt "Times New Roman"'> =20 </span></span></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Available=20 capacity<o:p></o:p></span></p> <p class=3DMsoListParagraph=20 style=3D"MARGIN: 0cm 0cm 0cm 36.55pt; TEXT-INDENT: -14.2pt; = mso-list: l3 level1 lfo4"><span=20 style=3D"FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; = mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">-<span=20 style=3D'FONT: 7pt "Times New Roman"'> =20 </span></span></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Effective=20 capacity<o:p></o:p></span></p> <p class=3DMsoListParagraph=20 style=3D"MARGIN: 0cm 0cm 0cm 36.55pt; TEXT-INDENT: -14.2pt; = mso-list: l3 level1 lfo4"><span=20 style=3D"FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; = mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">-<span=20 style=3D'FONT: 7pt "Times New Roman"'> =20 </span></span></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Utilized=20 capacity<o:p></o:p></span></p> <p class=3DMsoListParagraph=20 style=3D"MARGIN: 0cm 0cm 0cm 22.35pt; TEXT-INDENT: -18pt; mso-list: = l2 level1 lfo3"><span=20 style=3D"FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; = mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Planned vs unplanned=20 losses<o:p></o:p></span></p> <p class=3DMsoListParagraph=20 style=3D"MARGIN: 0cm 0cm 0cm 22.35pt; TEXT-INDENT: -18pt; mso-list: = l2 level1 lfo3"><span=20 style=3D"FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; = mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Impact of downtime,=20 changeover, quality, and absenteeism<o:p></o:p></span></p> <p class=3DMsoListParagraph=20 style=3D"MARGIN: 0cm 0cm 0cm 22.35pt; TEXT-INDENT: -18pt; mso-list: = l2 level1 lfo3"><span=20 style=3D"FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; = mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>OEE as a capacity = input (not=20 just a KPI)<o:p></o:p></span></p> <p class=3DMsoListParagraph=20 style=3D"MARGIN: 0cm 0cm 0cm 22.35pt; TEXT-INDENT: -18pt; mso-list: = l2 level1 lfo3"><span=20 style=3D"FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; = mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Calculate effective = capacity=20 using a sample production line<o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span=20 style=3D'FONT-FAMILY: "Times New = Roman",serif'> <o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><b><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Module 3: Capacity=20 Calculation for Productivity Improvement</span></b><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoListParagraph=20 style=3D"MARGIN: 0cm 0cm 0cm 22.35pt; TEXT-INDENT: -18pt; mso-list: = l2 level1 lfo3"><span=20 style=3D"FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; = mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Enable participants = to=20 compute true line capacity<o:p></o:p></span></p> <p class=3DMsoListParagraph=20 style=3D"MARGIN: 0cm 0cm 0cm 22.35pt; TEXT-INDENT: -18pt; mso-list: = l2 level1 lfo3"><span=20 style=3D"FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; = mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Capacity calculation=20 formulas<o:p></o:p></span></p> <p class=3DMsoListParagraph=20 style=3D"MARGIN: 0cm 0cm 0cm 22.35pt; TEXT-INDENT: -18pt; mso-list: = l2 level1 lfo3"><span=20 style=3D"FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; = mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Cycle time vs takt=20 time<o:p></o:p></span></p> <p class=3DMsoListParagraph=20 style=3D"MARGIN: 0cm 0cm 0cm 22.35pt; TEXT-INDENT: -18pt; mso-list: = l2 level1 lfo3"><span=20 style=3D"FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; = mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Manpower-based vs=20 machine-based capacity<o:p></o:p></span></p> <p class=3DMsoListParagraph=20 style=3D"MARGIN: 0cm 0cm 0cm 22.35pt; TEXT-INDENT: -18pt; mso-list: = l2 level1 lfo3"><span=20 style=3D"FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; = mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Shift pattern and = calendar=20 impact<o:p></o:p></span></p> <p class=3DMsoListParagraph=20 style=3D"MARGIN: 0cm 0cm 0cm 22.35pt; TEXT-INDENT: -18pt; mso-list: = l2 level1 lfo3"><span=20 style=3D"FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; = mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Identifying capacity=20 constraints using data<o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span=20 style=3D'FONT-FAMILY: "Times New = Roman",serif'> <o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><b><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Module 4: = Identifying=20 Bottlenecks & Productivity Losses</span></b><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoListParagraph=20 style=3D"MARGIN: 0cm 0cm 0cm 22.35pt; TEXT-INDENT: -18pt; mso-list: = l2 level1 lfo3"><span=20 style=3D"FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; = mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Make constraints=20 visible<o:p></o:p></span></p> <p class=3DMsoListParagraph=20 style=3D"MARGIN: 0cm 0cm 0cm 22.35pt; TEXT-INDENT: -18pt; mso-list: = l2 level1 lfo3"><span=20 style=3D"FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; = mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>What is a bottleneck = (and=20 what is not)<o:p></o:p></span></p> <p class=3DMsoListParagraph=20 style=3D"MARGIN: 0cm 0cm 0cm 22.35pt; TEXT-INDENT: -18pt; mso-list: = l2 level1 lfo3"><span=20 style=3D"FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; = mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Signs of hidden=20 bottlenecks<o:p></o:p></span></p> <p class=3DMsoListParagraph=20 style=3D"MARGIN: 0cm 0cm 0cm 22.35pt; TEXT-INDENT: -18pt; mso-list: = l2 level1 lfo3"><span=20 style=3D"FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; = mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Work-in-process (WIP) = as a=20 bottleneck signal<o:p></o:p></span></p> <p class=3DMsoListParagraph=20 style=3D"MARGIN: 0cm 0cm 0cm 22.35pt; TEXT-INDENT: -18pt; mso-list: = l2 level1 lfo3"><span=20 style=3D"FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; = mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Constraint vs = non-constraint=20 process behavior<o:p></o:p></span></p> <p class=3DMsoListParagraph=20 style=3D"MARGIN: 0cm 0cm 0cm 22.35pt; TEXT-INDENT: -18pt; mso-list: = l2 level1 lfo3"><span=20 style=3D"FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; = mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Impact of imbalance = on=20 productivity<o:p></o:p></span></p> <p class=3DMsoListParagraph=20 style=3D"MARGIN: 0cm 0cm 0cm 22.35pt; TEXT-INDENT: -18pt; mso-list: = l2 level1 lfo3"><span=20 style=3D"FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; = mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Bottleneck = identification=20 using process flow data<o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span=20 style=3D'FONT-FAMILY: "Times New = Roman",serif'> <o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span=20 style=3D'FONT-FAMILY: "Times New = Roman",serif'> <o:p></o:p></span></p></td> <td=20 style=3D"BORDER-TOP: windowtext 1pt solid; BORDER-RIGHT: windowtext = 1pt solid; WIDTH: 557.95pt; BORDER-BOTTOM: windowtext 1pt solid; = PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 5.4pt; BORDER-LEFT: = #f0f0f0; PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20 vAlign=3Dtop width=3D744> <p class=3DMsoNormal style=3D"MARGIN: 0cm; LINE-HEIGHT: = 130%"><b><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>DAY 2: Line = Optimization=20 & Capacity-Driven Productivity Gains</span></b><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm; LINE-HEIGHT: 130%"><span=20 style=3D'FONT-FAMILY: "Times New = Roman",serif'> <o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm; LINE-HEIGHT: = 130%"><b><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Module 5: Line = Balancing for=20 Productivity</span></b><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoListParagraph=20 style=3D"MARGIN: 0cm 0cm 0cm 22.35pt; TEXT-INDENT: -18pt; mso-list: = l2 level1 lfo3"><span=20 style=3D"FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; = mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Improve output = without adding=20 resources<o:p></o:p></span></p> <p class=3DMsoListParagraph=20 style=3D"MARGIN: 0cm 0cm 0cm 22.35pt; TEXT-INDENT: -18pt; mso-list: = l2 level1 lfo3"><span=20 style=3D"FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; = mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Principles of line=20 balancing<o:p></o:p></span></p> <p class=3DMsoListParagraph=20 style=3D"MARGIN: 0cm 0cm 0cm 22.35pt; TEXT-INDENT: -18pt; mso-list: = l2 level1 lfo3"><span=20 style=3D"FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; = mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Balancing vs=20 leveling<o:p></o:p></span></p> <p class=3DMsoListParagraph=20 style=3D"MARGIN: 0cm 0cm 0cm 22.35pt; TEXT-INDENT: -18pt; mso-list: = l2 level1 lfo3"><span=20 style=3D"FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; = mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Task distribution = and=20 workload variation<o:p></o:p></span></p> <p class=3DMsoListParagraph=20 style=3D"MARGIN: 0cm 0cm 0cm 22.35pt; TEXT-INDENT: -18pt; mso-list: = l2 level1 lfo3"><span=20 style=3D"FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; = mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Balancing = manpower-intensive=20 lines<o:p></o:p></span></p> <p class=3DMsoListParagraph=20 style=3D"MARGIN: 0cm 0cm 0cm 22.35pt; TEXT-INDENT: -18pt; mso-list: = l2 level1 lfo3"><span=20 style=3D"FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; = mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Impact of balance = loss on=20 productivity<o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm; LINE-HEIGHT: 130%"><span=20 style=3D'FONT-FAMILY: "Times New = Roman",serif'> <o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm; LINE-HEIGHT: = 130%"><b><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Module 6: Line = Optimization=20 Techniques</span></b><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoListParagraph=20 style=3D"MARGIN: 0cm 0cm 0cm 22.35pt; TEXT-INDENT: -18pt; mso-list: = l2 level1 lfo3"><span=20 style=3D"FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; = mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Convert analysis = into=20 improvement actions<o:p></o:p></span></p> <p class=3DMsoListParagraph=20 style=3D"MARGIN: 0cm 0cm 0cm 22.35pt; TEXT-INDENT: -18pt; mso-list: = l2 level1 lfo3"><span=20 style=3D"FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; = mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Bottleneck = exploitation=20 techniques<o:p></o:p></span></p> <p class=3DMsoListParagraph=20 style=3D"MARGIN: 0cm 0cm 0cm 22.35pt; TEXT-INDENT: -18pt; mso-list: = l2 level1 lfo3"><span=20 style=3D"FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; = mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Non-bottleneck = optimization=20 (avoid overproduction)<o:p></o:p></span></p> <p class=3DMsoListParagraph=20 style=3D"MARGIN: 0cm 0cm 0cm 22.35pt; TEXT-INDENT: -18pt; mso-list: = l2 level1 lfo3"><span=20 style=3D"FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; = mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Changeover reduction = impact=20 on capacity<o:p></o:p></span></p> <p class=3DMsoListParagraph=20 style=3D"MARGIN: 0cm 0cm 0cm 22.35pt; TEXT-INDENT: -18pt; mso-list: = l2 level1 lfo3"><span=20 style=3D"FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; = mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Man-machine=20 separation<o:p></o:p></span></p> <p class=3DMsoListParagraph=20 style=3D"MARGIN: 0cm 0cm 0cm 22.35pt; TEXT-INDENT: -18pt; mso-list: = l2 level1 lfo3"><span=20 style=3D"FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; = mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Parallelization and = task=20 redesign<o:p></o:p></span></p> <p class=3DMsoListParagraph=20 style=3D"MARGIN: 0cm 0cm 0cm 22.35pt; TEXT-INDENT: -18pt; mso-list: = l2 level1 lfo3"><span=20 style=3D"FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; = mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Simple layout = improvements=20 for flow<o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm; LINE-HEIGHT: 130%"><span=20 style=3D'FONT-FAMILY: "Times New = Roman",serif'> <o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm; LINE-HEIGHT: = 130%"><b><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Module 7: Capacity = Planning=20 for Demand Variability</span></b><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoListParagraph=20 style=3D"MARGIN: 0cm 0cm 0cm 22.35pt; TEXT-INDENT: -18pt; mso-list: = l2 level1 lfo3"><span=20 style=3D"FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; = mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Sustain productivity = under=20 changing demand<o:p></o:p></span></p> <p class=3DMsoListParagraph=20 style=3D"MARGIN: 0cm 0cm 0cm 22.35pt; TEXT-INDENT: -18pt; mso-list: = l2 level1 lfo3"><span=20 style=3D"FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; = mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Capacity buffers vs = inventory=20 buffers<o:p></o:p></span></p> <p class=3DMsoListParagraph=20 style=3D"MARGIN: 0cm 0cm 0cm 22.35pt; TEXT-INDENT: -18pt; mso-list: = l2 level1 lfo3"><span=20 style=3D"FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; = mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Flexible manpower=20 planning<o:p></o:p></span></p> <p class=3DMsoListParagraph=20 style=3D"MARGIN: 0cm 0cm 0cm 22.35pt; TEXT-INDENT: -18pt; mso-list: = l2 level1 lfo3"><span=20 style=3D"FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; = mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Skill matrix and=20 multi-skilling impact<o:p></o:p></span></p> <p class=3DMsoListParagraph=20 style=3D"MARGIN: 0cm 0cm 0cm 22.35pt; TEXT-INDENT: -18pt; mso-list: = l2 level1 lfo3"><span=20 style=3D"FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; = mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Scenario planning for = demand=20 changes<o:p></o:p></span></p> <p class=3DMsoListParagraph=20 style=3D"MARGIN: 0cm 0cm 0cm 22.35pt; TEXT-INDENT: -18pt; mso-list: = l2 level1 lfo3"><span=20 style=3D"FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; = mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Short-term vs = medium-term=20 capacity decisions<o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm; LINE-HEIGHT: 130%"><span=20 style=3D'FONT-FAMILY: "Times New = Roman",serif'> <o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm; LINE-HEIGHT: = 130%"><b><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Module 8: = Productivity=20 Improvement Action Plan</span></b><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoListParagraph=20 style=3D"MARGIN: 0cm 0cm 0cm 22.35pt; TEXT-INDENT: -18pt; mso-list: = l2 level1 lfo3"><span=20 style=3D"FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; = mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Translating analysis = into=20 action<o:p></o:p></span></p> <p class=3DMsoListParagraph=20 style=3D"MARGIN: 0cm 0cm 0cm 22.35pt; TEXT-INDENT: -18pt; mso-list: = l2 level1 lfo3"><span=20 style=3D"FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; = mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Prioritizing = productivity=20 improvement initiatives<o:p></o:p></span></p> <p class=3DMsoListParagraph=20 style=3D"MARGIN: 0cm 0cm 0cm 22.35pt; TEXT-INDENT: -18pt; mso-list: = l2 level1 lfo3"><span=20 style=3D"FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; = mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>KPI alignment = (Output,=20 Utilization, Flow)<o:p></o:p></span></p> <p class=3DMsoListParagraph=20 style=3D"MARGIN: 0cm 0cm 0cm 22.35pt; TEXT-INDENT: -18pt; mso-list: = l2 level1 lfo3"><span=20 style=3D"FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; = mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Roles &=20 responsibilities<o:p></o:p></span></p> <p class=3DMsoListParagraph=20 style=3D"MARGIN: 0cm 0cm 0cm 22.35pt; TEXT-INDENT: -18pt; mso-list: = l2 level1 lfo3"><span=20 style=3D"FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; = mso-bidi-font-family: Symbol"><span=20 style=3D"mso-list: Ignore">=B7<span=20 style=3D'FONT: 7pt "Times New = Roman"'> =20 </span></span></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'>Monitoring and = review=20 cadence<o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm; LINE-HEIGHT: 130%"><span=20 style=3D'FONT-FAMILY: "Times New = Roman",serif'> <o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm; LINE-HEIGHT: 130%"><span=20 style=3D'FONT-FAMILY: "Times New = Roman",serif'> <o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 6pt; LINE-HEIGHT: = 115%"><b><span=20 style=3D'FONT-FAMILY: "Times New = Roman",serif'> </span></b><span=20 style=3D'FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></p></td></tr></table></div> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; = mso-ansi-language: EN-US'> </span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></p> <p class=3Dgmail-msonospacing0=20 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm; background-size: initial; = background-origin: initial; background-clip: initial"><font=20 size=3D3><b><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; = mso-ansi-language: EN-US'> </span></b><span=20 style=3D'FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3Dgmail-msonospacing0=20 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm; background-size: initial; = background-origin: initial; background-clip: initial"><font=20 size=3D3><b><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; = mso-ansi-language: EN-US'>ABOUT=20 THE FACILITATOR </span></b><span=20 style=3D'FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal=20 style=3D"TEXT-ALIGN: justify; MARGIN: 0cm; background-size: initial; = background-origin: initial; background-clip: initial"><font=20 size=3D3><b><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; TEXT-TRANSFORM: uppercase; = COLOR: black; mso-ansi-language: EN-US'>Dr.=20 Murugu</span></b><span=20 style=3D'FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><font=20 size=3D3><i><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; = mso-ansi-language: EN-US'>PhD=20 (Psychology =96 Metaphysic and Mind Science), </span></i><span=20 style=3D'FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><font=20 size=3D3><i><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; = mso-ansi-language: EN-US'>Master=20 In Business Administration (MBA), University of Bath, UK, = </span></i><span=20 style=3D'FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><font=20 size=3D3><i><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; = mso-ansi-language: EN-US'>B.A=20 (Hons), USM</span></i><span=20 style=3D'FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><font=20 size=3D3><i><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; = mso-ansi-language: EN-US'>Productivity=20 Champion from Japanese Productivity Centre (JPC), Japan</span></i><span=20 style=3D'FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><font=20 size=3D3><i><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; = mso-ansi-language: EN-US'>Master=20 Trainer for Lean Manufacturing</span></i><span=20 style=3D'FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><font=20 size=3D3><i><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; = mso-ansi-language: EN-US'>Master=20 Trainer Lean Six Sigma</span></i><span=20 style=3D'FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><font=20 size=3D3><i><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; = mso-ansi-language: EN-US'>Six=20 Sigma =96 Black, Green and Yellow Belts</span></i><span=20 style=3D'FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><font=20 size=3D3><i><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; = mso-ansi-language: EN-US'>Certified=20 HRD Corp Trainer</span></i><span=20 style=3D'FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><font=20 size=3D3><i><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; = mso-ansi-language: EN-US'>CP=20 of SGA and SDWT</span></i><span=20 style=3D'FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><font=20 size=3D3><i><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; = mso-ansi-language: EN-US'>Certified=20 in Fundamental Behaviour of Inner Self (FBOIS) </span></i><span=20 style=3D'FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><font=20 size=3D3><i><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; = mso-ansi-language: EN-US'>Clinical=20 Hypnosis</span></i><span=20 style=3D'FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><font=20 size=3D3><i><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; = mso-ansi-language: EN-US'>Certified=20 Dermatoglyphics Counsellor</span></i><span=20 style=3D'FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><font = size=3D3><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; = mso-ansi-language: EN-US'> </span><span=20 style=3D'FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><font = size=3D3><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; = mso-ansi-language: EN-US'>He=20 worked in MNC companies for many years as Operation Excellence = Director/COO,=20 leading Five (5) Manufacturing Plants and he also have an experience in = position=20 of Operational Excellence Advisor and leading Eight (8) business entity = in=20 Malaysian based company for many years too.</span><span=20 style=3D'FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><font = size=3D3><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; = mso-ansi-language: EN-US'> </span><span=20 style=3D'FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><font = size=3D3><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; = mso-ansi-language: EN-US'>Mr=20 Murugu was conferred the Lean Champion by Malaysia Productivity = Corporation for=20 his contributions and participation in various Lean Projects. He was = again=20 conferred as Productivity Champion by Japanese Productivity Centre (JPC), = Japan.=20 He is a Certified Master Trainer for Lean Manufacturing / Lean Services, = Six=20 Sigma Black Belt, Green Belt and Six Sigma Master trainer programme from = Iomega=20 and Sigmatis, United States.</span><span=20 style=3D'FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><font = size=3D3><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; = mso-ansi-language: EN-US'> </span><span=20 style=3D'FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><font = size=3D3><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; = mso-ansi-language: EN-US'>He=20 also has designed Six Sigma, Yellow Belt programme from lower level to = middle=20 level management in the organization. He designed and developed Lean=20 Entrepreneur Management (LEM) and is certified by International = Entrepreneur=20 Association (IEA) of United Kingdom. He had trained and developed many=20 entrepreneurs (SMI) in Malaysia. He is specialised in Optimising the Value = Chain=20 (OVC) which focuses on Machine (Reliability Maintenance and Value = Engineering),=20 Man (Human Excellence), Methods (Design Innovation Thinking), = Materials=20 and other relevant variables. </span><span=20 style=3D'FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><font = size=3D3><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; = mso-ansi-language: EN-US'> </span><span=20 style=3D'FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><font = size=3D3><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; = mso-ansi-language: EN-US'>Mr=20 Murugu has more than 30 years of hands-on experience in the field of=20 Quantitative Methods (Statistics) and Human Resource Development. He is a = member=20 of the Malaysian Institute of Management and over the years has conducted = many=20 programs, both in house and externally in the various fields of = Quantitative=20 Methods =96 FMEA, C&E, SPC, Regression Analysis, Six Sigma Green / = Black Belt=20 projects, Business Administration, Key Business Success Factor, KPI, BSC,=20 Elimination of wastage and Business Administration and Customer Service=20 Improvement. </span><span=20 style=3D'FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><font = size=3D3><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; = mso-ansi-language: EN-US'> </span><span=20 style=3D'FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3Dgmail-default style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><font=20 size=3D3><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; = mso-ansi-language: EN-US'> He=20 is also extensively involved in productivity improvement, service = improvement=20 and cost reduction consultation programs in Malaysia, Jakarta, Vietnam, = Bangkok=20 and Laos. As to date, he has consulted more than 600 projects in Malaysia = and=20 also other countries. </span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: = black'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><font = size=3D3><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; = mso-ansi-language: EN-US'> </span><span=20 style=3D'FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><font = size=3D3><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; = mso-ansi-language: EN-US'>As=20 an accomplished consultant, coach and facilitator of FBOIS and = Performance=20 Management System. He has thus far guided and shared his expertise and has = made=20 positive impact in many people=92s life across MNC, corporate sectors and=20 individuals. He brings with him immense passion in learning, sharing,=20 communicating and developing both individuals and groups in unleashing = their=20 true potential. Using the experiential learning method through action = learning,=20 activities, games, exercises, group dynamics, case studies and role-plays, = his=20 boundless energy challenges the participants towards the unfolding of self = and=20 group awareness. To further enhance participants=92 learning, he = translates=20 learning to behavior and application of learning in actual life and work=20 situations through powerful debriefing after each activity or=20 exercise.</span><span=20 style=3D'FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><font = size=3D3><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; = mso-ansi-language: EN-US'> </span><span=20 style=3D'FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><font = size=3D3><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; = mso-ansi-language: EN-US'>He=20 also lectures in the Institution and Distance Learning programmes in the = areas=20 of Quantitative Methods, Research Methodologies, Problem Solving and = Decision=20 Making - Statistical Approach for Diploma (MIM), Degree (University of = Southern=20 Queensland, Australian Chartered Institute Of Logistics and Transportation = =96=20 CILT, UK) and Master programmes (University of Southern Queensland, = Midwest=20 Missouri University, (MMU), US). </span><span=20 style=3D'FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><font = size=3D3><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; = mso-ansi-language: EN-US'> </span><span=20 style=3D'FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: justify; MARGIN: 0cm"><font = size=3D3><span=20 lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; = mso-ansi-language: EN-US'>Mr=20 Muru was extensively involved in the Malaysian Government project under = the=20 Ministry of Science and Technology for Automobile industries (PROTON) and = Proton=20 Suppliers as a consultant to improve the quality and productivity using = Six=20 Sigma Approach. He conducts Lean Management training and consultancy = nationwide=20 for Malaysia Productivity Corporation (MPC) to improve organisation = performance=20 and productivity. Key Performance Indicator or Key Business Success Factor = are=20 the major implementation activity for all the organisations involved. He = worked=20 in several MNC=92s companies such as National Semiconductor, Iomega, = Dynacraft,=20 Venture and Monlynke. </span><span=20 style=3D'FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 6pt; LINE-HEIGHT: = 115%"><b><span=20 lang=3DEN-US=20 style=3D'FONT-SIZE: 16pt; FONT-FAMILY: "Times New Roman",serif; COLOR: = black; LINE-HEIGHT: 115%; mso-ansi-language: = EN-US'> </span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; = LINE-HEIGHT: 115%'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><o:p><font size=3D3=20 face=3DArial> </font></o:p></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm; = LINE-HEIGHT: 115%"=20 align=3Dcenter><b><span lang=3DEN-US=20 style=3D'FONT-SIZE: 20pt; FONT-FAMILY: "Times New Roman",serif; COLOR: = blue; LINE-HEIGHT: 115%; mso-ansi-language: EN-US'>(SBL=20 Khas / HRD Corp Claimable Course)</span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; = LINE-HEIGHT: 115%'><o:p></o:p></span></p> <div align=3Dcenter> <table class=3DMsoNormalTable=20 style=3D"WIDTH: 521pt; BORDER-COLLAPSE: collapse; mso-yfti-tbllook: 1184; = mso-padding-alt: 0cm 0cm 0cm 0cm"=20 cellSpacing=3D0 cellPadding=3D0 width=3D695 border=3D0> =20 <tr style=3D"HEIGHT: 17.1pt; mso-yfti-irow: 0; mso-yfti-firstrow: yes"> <td=20 style=3D"BORDER-TOP: #a6a6a6 1pt solid; HEIGHT: 17.1pt; BORDER-RIGHT: = #a6a6a6 1pt solid; WIDTH: 521pt; BACKGROUND: #ceddea; BORDER-BOTTOM: = #a6a6a6 1pt solid; PADDING-BOTTOM: 2.9pt; PADDING-TOP: 2.9pt; = PADDING-LEFT: 2.9pt; BORDER-LEFT: #a6a6a6 1pt solid; PADDING-RIGHT: = 2.9pt"=20 width=3D695 colSpan=3D2> <p class=3DMsoNormal=20 style=3D"TEXT-ALIGN: center; MARGIN: 0cm; LINE-HEIGHT: 115%"=20 align=3Dcenter><b><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; = mso-ansi-language: EN-US'>TRAINING=20 FEE</span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; = LINE-HEIGHT: 115%'><o:p></o:p></span></p></td></tr> <tr style=3D"HEIGHT: 38.75pt; mso-yfti-irow: 1"> <td=20 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 38.75pt; BORDER-RIGHT: #bebebe = 1pt solid; WIDTH: 237.15pt; BORDER-BOTTOM: #a6a6a6 1pt solid; = PADDING-BOTTOM: 2.9pt; PADDING-TOP: 2.9pt; PADDING-LEFT: 2.9pt; = BORDER-LEFT: #a6a6a6 1pt solid; PADDING-RIGHT: 2.9pt; BACKGROUND-COLOR: = transparent"=20 width=3D316> <p class=3DMsoNormal=20 style=3D"TEXT-ALIGN: center; MARGIN: 0cm; LINE-HEIGHT: 115%"=20 align=3Dcenter><span lang=3DEN-US=20 style=3D'FONT-SIZE: 11pt; FONT-FAMILY: "Times New Roman",serif; = LINE-HEIGHT: 115%; mso-ansi-language: EN-US'>14=20 hours Remote Online Training <b><span style=3D"COLOR: red">(Via=20 Zoom)</span></b></span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; = LINE-HEIGHT: 115%'><o:p></o:p></span></p> <p class=3DMsoNormal=20 style=3D"TEXT-ALIGN: center; MARGIN: 0cm; LINE-HEIGHT: 115%"=20 align=3Dcenter><span lang=3DEN-US=20 style=3D'FONT-SIZE: 11pt; FONT-FAMILY: "Times New Roman",serif; = LINE-HEIGHT: 115%; mso-ansi-language: EN-US'>RM=20 1,296.00/pax <b>(excluded 8% = SST)</b></span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; = LINE-HEIGHT: 115%'><o:p></o:p></span></p></td> <td=20 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 38.75pt; BORDER-RIGHT: #a6a6a6 = 1pt solid; WIDTH: 283.85pt; BORDER-BOTTOM: #a6a6a6 1pt solid; = PADDING-BOTTOM: 2.9pt; PADDING-TOP: 2.9pt; PADDING-LEFT: 2.9pt; = BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 2.9pt; BACKGROUND-COLOR: = transparent"=20 width=3D378> <p class=3DMsoNormal=20 style=3D"TEXT-ALIGN: center; MARGIN: 0cm; LINE-HEIGHT: 115%"=20 align=3Dcenter><span lang=3DEN-US=20 style=3D'FONT-SIZE: 11pt; FONT-FAMILY: "Times New Roman",serif; = LINE-HEIGHT: 115%; mso-ansi-language: EN-US'>2=20 days Face-to-Face Training <b><span style=3D"COLOR: red">(Physical = Training=20 at Hotel)</span></b></span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; = LINE-HEIGHT: 115%'><o:p></o:p></span></p> <p class=3DMsoNormal=20 style=3D"TEXT-ALIGN: center; MARGIN: 0cm; LINE-HEIGHT: 115%"=20 align=3Dcenter><span lang=3DEN-US=20 style=3D'FONT-SIZE: 11pt; FONT-FAMILY: "Times New Roman",serif; = LINE-HEIGHT: 115%; mso-ansi-language: EN-US'>RM=20 2,250.00/pax <b>(excluded 8% = SST)</b></span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; = LINE-HEIGHT: 115%'><o:p></o:p></span></p></td></tr> <tr style=3D"HEIGHT: 30.55pt; mso-yfti-irow: 2; mso-yfti-lastrow: yes"> <td=20 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 30.55pt; BORDER-RIGHT: #a6a6a6 = 1pt solid; WIDTH: 521pt; BORDER-BOTTOM: #a6a6a6 1pt solid; PADDING-BOTTOM: = 2.9pt; PADDING-TOP: 2.9pt; PADDING-LEFT: 2.9pt; BORDER-LEFT: #a6a6a6 1pt = solid; PADDING-RIGHT: 2.9pt; BACKGROUND-COLOR: transparent"=20 width=3D695 colSpan=3D2> <p class=3DMsoNormal=20 style=3D"TEXT-ALIGN: center; MARGIN: 0cm; LINE-HEIGHT: 110%"=20 align=3Dcenter><b><span lang=3DEN-US=20 style=3D'FONT-SIZE: 11pt; FONT-FAMILY: "Times New Roman",serif; = COLOR: #c00000; LINE-HEIGHT: 110%; mso-ansi-language: EN-US'>Group=20 Registration: </span></b><span lang=3DEN-US=20 style=3D'FONT-SIZE: 11pt; FONT-FAMILY: "Times New Roman",serif; = COLOR: black; LINE-HEIGHT: 110%; mso-ansi-language: EN-US'>Register=20 3 participants from the same organization, the 4th participant is = FREE.=20 <br>(Buy 3 Get 1 Free) if </span><b><span lang=3DEN-US=20 style=3D'FONT-SIZE: 11pt; FONT-FAMILY: "Times New Roman",serif; = COLOR: red; LINE-HEIGHT: 110%; mso-ansi-language: EN-US'>Register=20 before 28 Apr 2026.</span></b><span lang=3DEN-US=20 style=3D'FONT-SIZE: 11pt; FONT-FAMILY: "Times New Roman",serif; = COLOR: black; LINE-HEIGHT: 110%; mso-ansi-language: EN-US'>=20 Please act fast to grab your favourite training = program!</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; = LINE-HEIGHT: 110%'><o:p></o:p></span></p></td></tr></table></div> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><span=20 lang=3DEN-US=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; = mso-ansi-language: EN-US'> </span><font=20 size=3D3><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: = #7030a1'> </span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><font=20 size=3D3><b><i><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>We hope=20 you find it informative and interesting and we look forward to seeing you=20 soon.</span></i></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><font=20 size=3D3><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>Please=20 act fast to grab your favorite training program! <b>Please</b> <b>call = 012-588=20 2263</b></span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><font=20 size=3D3><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>or email=20 to <b><u><span=20 style=3D"COLOR: = blue"><a>james-otc@outlook.com</a></span></u></b></span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><font size=3D3><span = lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black; = mso-ansi-language: EN-US'> </span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><font=20 size=3D3><b><span style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: = red'>Do=20 forward this email to all your friends and colleagues who might be = interested to=20 attend these programs</span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><font=20 size=3D3><b><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: = red'> </span></b><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><font=20 size=3D3><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: #c00000; = mso-ansi-language: EN-US'>If=20 you would like to unsubscribe from our email list at any time, please = simply=20 reply to the e-mail and type <b><u>Unsubscribe</u></b> </span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><font=20 size=3D3><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: #c00000; = mso-ansi-language: EN-US'>in=20 the subject area. We will remove your name from the list and you will not=20 receive any additional e-mail</span><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>.<span=20 style=3D"COLOR: #c00000"> </span></span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><font=20 size=3D3><span style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: = #c00000'>If=20 you=92ve already unsubscribed but you are still receiving emails, kindly = check=20 with your IT technician whether another email address </span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0cm" = align=3Dcenter><font=20 size=3D3><span style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: = #c00000'>is=20 linked to yours.We apologize for any inconvenience caused and appreciate = your=20 understanding.</span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><a name=3D_Hlk150119406></a><a=20 name=3D_Hlk132667902></a><font size=3D3><span=20 style=3D"mso-bookmark: _Hlk150119406"><span lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>Thanks </span></span><span=20 style=3D"mso-bookmark: _Hlk150119406"></span><span=20 style=3D'FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><a name=3D_Hlk136959115><span = lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'><font=20 size=3D3>Regards</font></span></a><span=20 style=3D"mso-bookmark: _Hlk136959115"></span><span=20 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p></span></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><font size=3D3><span = lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>James</span><span=20 style=3D'FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><font size=3D3><span = lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>OTC=20 Training Centre Sdn Bhd<br></span><span lang=3DEN-GB=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-GB'>Mobile=20 No. : 012-5882263</span><span=20 style=3D'FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><font size=3D3><span = lang=3DEN-US=20 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: = EN-US'>Email=20 address: </span><span style=3D'FONT-FAMILY: "Times New = Roman",serif'><a><span=20 lang=3DEN-US=20 style=3D"COLOR: #339999; mso-ansi-language: = EN-US">james-otc@outlook.com</span></a><o:p></o:p></span></font></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><o:p><font size=3D3=20 face=3DArial> </font></o:p></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><o:p><font size=3D3=20 face=3DArial> </font></o:p></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><o:p><font size=3D3=20 face=3DArial> </font></o:p></p> <p class=3DMsoNormal style=3D"MARGIN: 0cm"><span lang=3DEN-US=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; = mso-ansi-language: EN-US'> </span><span=20 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New = Roman",serif'><o:p></o:p></span></p> <p></p> </body> </html> --45e9eafe66566638ee298be6001f6c8f--