JezK

Edit File: 1783699798.M995254P3723734.mahakam.iixcp.rumahweb.net,S=89963,W=92065

Envelope-to: stie@arlindo.ac.id
Delivery-date: Fri, 10 Jul 2026 23:09:58 +0700
Organization: sumj@otcmsdnbhd.com.my
Message-ID: <79d687a38df6866001a1c69b003bef98@otcmsdnbhd.com.my>
From: "sumj@otcmsdnbhd.com.my" <sumj@otcmsdnbhd.com.my>
To: "HI SIR/MADAM," <sumj@otcmsdnbhd.com.my>
Subject: =?windows-1252?Q?MANAGING_DISCIPLINE_AND_MISCONDUCT-HANDLING_ABSENTEEISM,_PROBLEMATIC_WORKERS,_AND_POOR_PERFORMANCE_(10_-11_Sept_2026)?=
Date: Fri, 10 Jul 2026 20:32:12 +0800
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Pleasecall 012-588 2263

=A0email tojames-otc@outlook.com

=A0

HYBRID PUBLIC PROGRAM

MANAGING DISCIPLINE AND MISCONDUCT-HANDLING=20

ABSENTEEISM, PROBLEMATIC WORKERS, AND POOR PERFORMANCE =A0

(** Choose either Zoom OR Physical Session)

Remote Online Training (Via Zoom)=A0=A0&

Dorsett Grand Subang Hotel, Selangor=A0 (Physical)

=A0(SBL Khas / HRD Corp Claimable Course)

Date : 10 Sept2026 (Thu) |=A0 9am =96 5pm=A0=A0=A0=A0=A0=A0=A0=A0 =
=A0=A0=A0=A0=A0=A0=A0=A0 =A0=A0=A0=A0=A0=A0By Suraiya

=A0=A0=A0=A0 =A011 Sept 2026 (Fri)=A0 |=A0 9am =96 5pm=A0=A0=A0=A0 =
=A0=A0=A0=A0 =A0=A0=A0=A0=A0=A0 =
=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0

=A0

OBJECTIVE:

At the end of this program participants should be able to achieve the =
following=20
objectives:

-=A0=A0=A0=A0=A0=A0 Understand the different between minor and major =
misconduct=2E

-=A0=A0=A0=A0=A0=A0 Know=A0how to act on misconduct happened in the =
workplace=2E

-=A0=A0=A0=A0=A0=A0 Understanding the responsibility of employers and =
employees according=20
to the laws=2E

-=A0=A0=A0=A0=A0=A0 Know how to implement in practical approach the =
company=92s discipline=20
procedure=2E

-=A0=A0=A0=A0=A0=A0 Know the consequences of the misconduct according to =
the law and the=20
organization=2E

=A0

METHODOLOGY:

This program is essentially participative.=A0 There will be group =
interaction=20
and lectures=2E

=A0

WHO SHOULD ATTEND:

General Manager, Manager, Head of Department / Division, Human Resources =
Manager=20
or any personnel who has human resource functional responsibility and =
Supervisor

=A0

OUTLINE OF WORKSHOP

=A0

1. INTRODUCTION

=A0=A0=A0 1.1 DISCIPLINE AND MISCONDUCT

-=A0The needs of discipline in the organization

-=A0Employee =96 employer / trade union relations

-=A0Solving problems together

-=A0Understanding system, policy, rules and discipline

=A0

=A0=A0=A0 1.2 PURPOSE

-=A0Forming positive attitude

-=A0Achieving high performance

-=A0Obeying the system, policy, rules and laws

=A0

=A0=A0=A0 1.3=A0=A0 DISCIPLINE PROSEDURE

=A0=A0=A0 1.4=A0=A0 DISCIPLINARY ACTIONS GUIDELINE

=A0=A0=A0 1.5=A0=A0 NATURAL JUSTICE

=A0=A0=A0 1.6=A0=A0 MISCONDUCT

-=A0Definition=20

-=A0Type of misconducts

-=A0Industrial Court cases for Misconducts

=A0

=A0=A0=A0 1.7=A0=A0 FORGIVENESS OR =93CONDONATION"

=A0=A0=A0 1.8=A0=A0 THE MEANING OF DOMESTIC INQUIRY

=A0=A0=A0 1.9=A0=A0 PRINCIPLES OF NATURAL JUSTICE

=A0=A0=A0 1.10 DOMESTIC INQUIRY PROCESS

=A0

2. FUNCTIONS AND RESPONSIBILITY OF SUPERVISOR AND MANAGEMENT HANDLING =
DISCIPLINE=20
AND MISCONDUCT

=A0=A0=A0 2.1=A0=A0 INTRODUCTION

=A0=A0=A0 2.2=A0=A0 COMPLAINTS

=A0=A0=A0 2.3 RIGHTS AND RESPONSIBILITIES

-=A0Contract of Service

-=A0Rights of an employer

-=A0Employer responsibilities

-=A0Rights of employee

-=A0Employee responsibilities

=A0

=A0=A0=A0 2.4=A0=A0 CONFLICT OF PRIORITY BETWEEN EMPLOYERS AND EMPLOYEES

=A0=A0=A0 2.5=A0=A0 THE WAY OF HANDLING COMPLAINTS

=A0

3. FUNTIONS AND RESPONSIBILITIES

=A0=A0=A0 3.1 SUPERVISOR AS THE MIDDLEMAN

=A0=A0=A0 3.2=A0=A0 RULES OF SETTLING COMPLAINTS =96 MUTUAL AGREEMENT

=A0=A0=A0 3.3=A0=A0 WAYS OF SETTLING PERSONAL PROBLEM

=A0=A0=A0 3.4 RULES OF DISCIPLINARY ACTIONS

=A0=A0=A0 3.5=A0=A0 RELATIONS AND NEGOTIATION

=A0

4. HANDLING ABSENTEEISM AND PROBLEMATIC WORKERS

=A0=A0=A0 4.1 LEAVES

-=A0Leave entitlement

-=A0Granting leave

-=A0Prove of leave approval

=A0=A0=A0 4.2 ABSENT WITHOUT LEAVE

=A0=A0=A0 4.3=A0=A0 ABSENTEEISM AND LATENESS

=A0=A0=A0 4.4=A0=A0 HANDLING ABSENTEEISM

-=A0STEP 1 =96 if the problem is serious=A0=20

-=A0STEP 2 =96 if the problem continues

-=A0REACTION

=A0

5. HANDLING POOR PERFORMANCE

=A0=A0=A0=A0 5.1 PREVENTING POOR PERFORMANCE

=A0=A0=A0=A0 5.2 REMEDIAL ACTION TO ASSIST POOR PERFORMERS

=A0=A0=A0=A0 5.3 PERFORMANCE MANAGEMENT SYSTEMS AND PERFORMANCE APPRAISAL

=A0=A0=A0=A0 5.4 DISCIPLINARY ACTION AGAINST POOR PERFORMERS

=A0

6. ALTERNATIVE ACTION

=A0=A0=A0 STEP 1 : Receiving complaint

=A0=A0=A0 STEP 2 : Calls the worker for discussion

=A0=A0=A0 STEP 3 : Explaination from employee

=A0=A0=A0 STEP 4 : Discussion

a.=A0What you do if he admit of his poor performance?=20

b.=A0If he denied of the accusation=2E

c.=A0Counseling guideline

=A0=A0=A0 STEP 5 : Further Actions

=A0=A0=A0 STEP 6 : What would you do if there is an improvement or no =
improvement=20
at all.=20

=A0

7. PERFORMANCE IMPROVEMENT PLAN (PIP)

=A0=A0=A0 7.1=A0=A0 THE PURPOSES AND WHEN TO APPLY IT=2E

=A0=A0=A0 7.2=A0=A0 STEPS TO AN EFFECTIVE PIP

=A0=A0=A0 7.3 THE END OF PIP=2E

=A0

** Certificate of attendance will be awarded for those who completed the =
course

=A0

ABOUT THE FACILITATOR

MS.SURAIYA

FIELD OF EXPERTISE

With the Degree of Bachelor of Art in Southeast Asia Studies (UM), she =
has=20
vast experience in the field of Human Resources Management and Labour =
Laws=20
for almost 30 years and currently she is Deputy Director of Labour =
Standards,=20
Labour Standards Division. Besides that, she also a Certified Trainer =
from=20
HRDC=2E

=A0

She is an experienced trainer in the subject matter as she is a hands-on =
practitioner.=20
Many cases that she shares with her participants are often real-life =
examples=20
and solutions that she had encounter during she career as Assistance =
Director,=20
Principle Assistance Director and State Director and now as Deputy =
Director=20
in Department of Labour Peninsular Malaysia, Putrajaya=2E

=A0

She is also exposed to the international Labour / Employment Issues where =
she=20
served two and half years as Counsellor of Labour in High Commission of =
Malaysia=20
in Singapore. During her service in Singapore she has given talks to =
Chinese=20
Chamber of Commerce in Singapore and given advice to the private =
companies=20
in Singapore about Employment Act 1955 in Malaysia=2E

=A0

With her experiences in Malaysia and Singapore, she has developed and =
delivered=20
many training programs to in house and public such as Employment Act =
1955,=20
Managing Discipline and Misconduct, Handling Misconduct and Dismissal =96 =
Domestic=20
Inquiry, Managing Stress and Counseling at Work Place, Handling =
Misconduct=20
- Sexual Harassment at Work Place, Industrial Relations Act 1967 and =
Payroll=20
Administration=2E

=A0

Among the many well-established organizations that have benefited from =
her=20
expertise are Jabatan Tenaga Kerja (JTK), Stamford College, Singapore =
Chinese=20
Chamber of Commerce, INPRIM Melaka, Kesatuan Sekerja, TM Melaka, =
Kebangsaan=20
Pekerja-Pekerja Simen Semenanjung Malaysia, Kesatuan Pekerja-Pekerja UMW, =
Western=20
Digital, UTP and others=2E

=A0

WORKING EXPERIENCES

1.=A0=A0=A0=A0 Assistant Director of Labour at Perak and Putrajaya,

Duration: 1993-2008

=A0

2.=A0=A0=A0=A0 Principle Assistant Director, Industrial Relations =
Department, Perak

Duration: 2008-2011

=A0

3.=A0=A0=A0=A0 Director, Industrial Relations Department, Sarawak

Duration: 2011-2013

=A0

4.=A0=A0=A0=A0 Counsellor of Labour, High Commission of Malaysia, Singapore

Duration: 2013 - 2015

=A0

5.=A0=A0=A0=A0 Director, Labour Department, Melaka

Duration: 2015 - Feb 2019

=A0

6.=A0=A0=A0=A0 Principle Assistant Director, Legal and Enforcement =
Division, JTKSM=20
Putrajaya

Duration: Feb 2019 - 2021

=A0

7.=A0=A0=A0=A0 Deputy Director, Labour Standards Division, JTKSM Putrajaya

Duration: Feb 2021 - Now=20

=A0

=A0=A0

(SBL Khas / HRD Corp Claimable Course)

training Fee

14 hours Remote Online Training (Via Zoom)

RM 1,296.00/pax=A0=A0=A0=A0 (excluded 8% SST)  =20

2 days Face-to-Face Training (Physical Training at Hotel)

RM 2,250.00/pax=A0=A0=A0=A0 (excluded 8% SST)

Group Registration: Register 3 participants from the same organization, =
the=20
4th participant is FREE.=20
(Buy 3 Get 1 Free) if Register before 28 Aug 2026. Please act fast to =
grab=20
your favorite training program!=20

=A0

Term and condition for HRD Corp Claimable Course applicationonly:

1. Employer is advisable to apply grant for HRD Corp Claimable Course at =
least=20
10 days before training=2E

2. The Employer MUST receive Grant Approval at least 3 days prior to =
training=20
day=2E

=A0

PLEASE FEEL FREE TO CONTACT ME IF YOU ARE LOOKING FOR THE FULL BROCHURE =
FILE

=A0

We hope you find it informative and interesting and we look forward to =
seeing=20
you soon=2E

Please act fast to grab your favorite training program! Pleasecall =
012-588=20
2263

or email to james-otc@outlook.com

=A0

Do forward this email to all your friends and colleagues who might be =
interested=20
to attend these programs

=A0

If you would like to unsubscribe from our email list at any time, please =
simply=20
reply to the e-mail and type Unsubscribe

in the subject area. We will remove your name from the list and you will =
not=20
receive any additional e-mail=2E

If you=92ve already unsubscribed but you are still receiving emails, =
kindly check=20
with your IT technician whether another email address=20

is linked to yours.We apologize for any inconvenience caused and =
appreciate=20
your understanding=2E

=A0

Thanks=A0

=A0

Regards

James

OTC Training Centre Sdn Bhd
Mobile No. : 012-5882263

Email address:=A0james-otc@outlook.com

=A0

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<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html>
<head>
<meta content=3D"text/html; charset=3D" http-equiv=3D"content-type">
</head>
<body style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Tahoma, Tahoma">
<font=20
size=3D3>Please<span=20
lang=3DEN-US=20
style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: EN-US'> =
call=20
012-588 2263<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><?xml:namespace=20
prefix =3D "o" ns =3D "urn:schemas-microsoft-com:office:office"=20
/><o:p></o:p>
<span=20
lang=3DEN-US=20
style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US'><font=20
size=3D3>&nbsp;email to =
<a><span=20
lang=3DEN-US=20
style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US'><font=20
size=3D3>james-otc@outlook.com</a><span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p>&nbsp;</o:p>
HYBRID=20
PUBLIC PROGRAM<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 28pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
blue; mso-ansi-language: EN-US'>MANAGING=20
DISCIPLINE AND MISCONDUCT-HANDLING <o:p></o:p>
<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 28pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
blue; mso-ansi-language: EN-US'>ABSENTEEISM,=20
PROBLEMATIC WORKERS, AND POOR PERFORMANCE &nbsp;<o:p></o:p>
<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 18pt; FONT-FAMILY: "Times New Roman",serif; =
BACKGROUND: yellow; mso-ansi-language: EN-US; mso-highlight: yellow'>(**=20
Choose either Zoom OR Physical Session)<o:p></o:p>
<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 14pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>Remote=20
Online Training (Via=20
Zoom)&nbsp;&nbsp;&amp;<o:p></o:p>
<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 14pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>Dorsett=20
Grand Subang Hotel, Selangor&nbsp; <span=20
style=3D"COLOR: red">(Physical)<o:p></o:p>
<span=20
lang=3DEN-US style=3D"mso-ansi-language: EN-US">&nbsp;=20
(SBL=20
Khas / HRD Corp Claimable Course)<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 14pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>Date=20
: 10 Sept 2026 (Thu) |&nbsp; 9am =96 =
5pm<span=20
style=3D"COLOR: #0d0d0d">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;By Suraiya<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
style=3D'FONT-SIZE: 14pt; FONT-FAMILY: "Times New =
Roman",serif'>&nbsp;&nbsp;&nbsp;&nbsp;=20
&nbsp;11 Sept=20
2026 (Fri)&nbsp; |&nbsp; 9am =96 5pm&nbsp;&nbsp;&nbsp;&nbsp; <span=20
style=3D"COLOR: #0d0d0d">&nbsp;&nbsp;&nbsp;&nbsp; <span=20
style=3D"COLOR: #0d0d0d">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<span=20
style=3D"FONT-SIZE: 11pt"><o:p></o:p>
<span=20
style=3D"FONT-SIZE: 11pt"><o:p>&nbsp;</o:p>
<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p>&nbsp;</o:p>
<font=20
size=3D3>OBJECTIVE:<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
lang=3DEN-US=20
style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US'>At the=20
end of this program participants should be able to achieve the following=20
objectives:<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-fareast-font-family: =
Symbol; mso-bidi-font-family: Symbol"><span=20
style=3D"mso-list: Ignore">-<span=20
style=3D'FONT: 7pt "Times New =
Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
Understand=20
the different between minor and major misconduct.<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-fareast-font-family: =
Symbol; mso-bidi-font-family: Symbol"><span=20
style=3D"mso-list: Ignore">-<span=20
style=3D'FONT: 7pt "Times New =
Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
Know&nbsp;how=20
to act on misconduct happened in the workplace.<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-fareast-font-family: =
Symbol; mso-bidi-font-family: Symbol"><span=20
style=3D"mso-list: Ignore">-<span=20
style=3D'FONT: 7pt "Times New =
Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
Understanding=20
the responsibility of employers and employees according to the =
laws.<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-fareast-font-family: =
Symbol; mso-bidi-font-family: Symbol"><span=20
style=3D"mso-list: Ignore">-<span=20
style=3D'FONT: 7pt "Times New =
Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
Know how=20
to implement in practical approach the company=92s discipline=20
procedure.<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-fareast-font-family: =
Symbol; mso-bidi-font-family: Symbol"><span=20
style=3D"mso-list: Ignore">-<span=20
style=3D'FONT: 7pt "Times New =
Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
Know the=20
consequences of the misconduct according to the law and the=20
organization.<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p>&nbsp;</o:p>
<font=20
size=3D3>METHODOLOGY:<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
lang=3DEN-US=20
style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US'>This=20
program is essentially participative.&nbsp; There will be group =
interaction and=20
lectures.<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
lang=3DEN-US=20
style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US'>&nbsp;<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<font=20
size=3D3>WHO=20
SHOULD ATTEND:<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
lang=3DEN-US=20
style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US'>General=20
Manager, Manager, Head of Department / Division, Human Resources Manager =
or any=20
personnel who has human resource functional responsibility and=20
Supervisor<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p>&nbsp;</o:p>
OUTLINE=20
OF WORKSHOP<o:p></o:p>
<o:p>&nbsp;</o:p>
<div align=3Dcenter>
<table class=3DMsoNormalTable=20
style=3D"BORDER-COLLAPSE: collapse; mso-yfti-tbllook: 1184; =
mso-padding-alt: 0cm 0cm 0cm 0cm"=20
cellSpacing=3D0 cellPadding=3D0 border=3D0>
 =20
 <tr style=3D"mso-yfti-irow: 0; mso-yfti-firstrow: yes; mso-yfti-lastrow: =
yes">
 <td=20
 style=3D"BORDER-TOP: windowtext 1pt solid; BORDER-RIGHT: windowtext =
1pt solid; WIDTH: 538.35pt; BORDER-BOTTOM: windowtext 1pt solid; =
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 vAlign=3Dtop width=3D718>
 1.=20
 INTRODUCTION<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'>&nbsp;&nbsp;&nbsp; =
1.1=20
 DISCIPLINE AND MISCONDUCT<o:p></o:p>
 <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'>-&nbsp;The=20
 needs of discipline in the organization<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US'>&nbsp;Employee=20
 =96 employer / trade union relations<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US'>&nbsp;Solving=20
 problems together<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US'>&nbsp;Understanding=20
 system, policy, rules and discipline<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 &nbsp;<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 &nbsp;&nbsp;&nbsp;=20
 1.2 PURPOSE<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US'>&nbsp;Forming=20
 positive attitude<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US'>&nbsp;Achieving=20
 high performance<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US'>&nbsp;Obeying=20
 the system, policy, rules and laws<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 &nbsp;<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 &nbsp;&nbsp;&nbsp;=20
 1.3&nbsp;&nbsp; DISCIPLINE PROSEDURE<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 &nbsp;&nbsp;&nbsp;=20
 1.4&nbsp;&nbsp; DISCIPLINARY ACTIONS GUIDELINE<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 &nbsp;&nbsp;&nbsp;=20
 1.5&nbsp;&nbsp; NATURAL JUSTICE<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 &nbsp;&nbsp;&nbsp;=20
 1.6&nbsp;&nbsp; MISCONDUCT<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US'>&nbsp;Definition=20
 <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US'>&nbsp;Type=20
 of misconducts<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US'>&nbsp;Industrial=20
 Court cases for Misconducts<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 &nbsp;<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 &nbsp;&nbsp;&nbsp;=20
 1.7&nbsp;&nbsp; FORGIVENESS OR =93CONDONATION"<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 &nbsp;&nbsp;&nbsp;=20
 1.8&nbsp;&nbsp; THE MEANING OF DOMESTIC INQUIRY<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 &nbsp;&nbsp;&nbsp;=20
 1.9&nbsp;&nbsp; PRINCIPLES OF NATURAL JUSTICE<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 &nbsp;&nbsp;&nbsp;=20
 1.10 DOMESTIC INQUIRY PROCESS<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 &nbsp;<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 2.=20
 FUNCTIONS AND RESPONSIBILITY OF SUPERVISOR AND MANAGEMENT HANDLING=20
 DISCIPLINE AND MISCONDUCT<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 &nbsp;&nbsp;&nbsp;=20
 2.1&nbsp;&nbsp; INTRODUCTION<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 &nbsp;&nbsp;&nbsp;=20
 2.2&nbsp;&nbsp; COMPLAINTS<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 &nbsp;&nbsp;&nbsp;=20
 2.3 RIGHTS AND RESPONSIBILITIES<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US'>&nbsp;Contract=20
 of Service<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US'>&nbsp;Rights=20
 of an employer<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US'>&nbsp;Employer=20
 responsibilities<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US'>&nbsp;Rights=20
 of employee<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US'>&nbsp;Employee=20
 responsibilities<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 &nbsp;<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 &nbsp;&nbsp;&nbsp;=20
 2.4&nbsp;&nbsp; CONFLICT OF PRIORITY BETWEEN EMPLOYERS AND=20
 EMPLOYEES<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 &nbsp;&nbsp;&nbsp;=20
 2.5&nbsp;&nbsp; THE WAY OF HANDLING COMPLAINTS<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 &nbsp;<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 3.=20
 FUNTIONS AND RESPONSIBILITIES<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 &nbsp;&nbsp;&nbsp;=20
 3.1 SUPERVISOR AS THE MIDDLEMAN<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 &nbsp;&nbsp;&nbsp;=20
 3.2&nbsp;&nbsp; RULES OF SETTLING COMPLAINTS =96 MUTUAL=20
 AGREEMENT<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 &nbsp;&nbsp;&nbsp;=20
 3.3&nbsp;&nbsp; WAYS OF SETTLING PERSONAL PROBLEM<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 &nbsp;&nbsp;&nbsp;=20
 3.4 RULES OF DISCIPLINARY ACTIONS<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 &nbsp;&nbsp;&nbsp;=20
 3.5&nbsp;&nbsp; RELATIONS AND NEGOTIATION<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 &nbsp;<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 110%'><o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: windowtext 1pt solid; BORDER-RIGHT: windowtext =
1pt solid; WIDTH: 564.25pt; BORDER-BOTTOM: windowtext 1pt solid; =
PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 5.4pt; BORDER-LEFT: =
#f0f0f0; PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 vAlign=3Dtop width=3D752>
 4.=20
 HANDLING ABSENTEEISM AND PROBLEMATIC WORKERS<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'>&nbsp;&nbsp;&nbsp; =
4.1=20
 LEAVES<o:p></o:p>
 <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'>-&nbsp;Leave=20
 entitlement<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US'>&nbsp;Granting=20
 leave<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US'>&nbsp;Prove=20
 of leave approval<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 &nbsp;&nbsp;&nbsp;=20
 4.2 ABSENT WITHOUT LEAVE<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 &nbsp;&nbsp;&nbsp;=20
 4.3&nbsp;&nbsp; ABSENTEEISM AND LATENESS<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 &nbsp;&nbsp;&nbsp;=20
 4.4&nbsp;&nbsp; HANDLING ABSENTEEISM<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US'>&nbsp;STEP=20
 1 =96 if the problem is serious&nbsp; <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US'>&nbsp;STEP=20
 2 =96 if the problem continues<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US'>&nbsp;REACTION<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 &nbsp;<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 5.=20
 HANDLING POOR PERFORMANCE<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 &nbsp;&nbsp;&nbsp;&nbsp;=20
 5.1 PREVENTING POOR PERFORMANCE<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 &nbsp;&nbsp;&nbsp;&nbsp;=20
 5.2 REMEDIAL ACTION TO ASSIST POOR PERFORMERS<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 &nbsp;&nbsp;&nbsp;&nbsp;=20
 5.3 PERFORMANCE MANAGEMENT SYSTEMS AND PERFORMANCE =
APPRAISAL<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 &nbsp;&nbsp;&nbsp;&nbsp;=20
 5.4 DISCIPLINARY ACTION AGAINST POOR PERFORMERS<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 &nbsp;<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 6.=20
 ALTERNATIVE ACTION<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 &nbsp;&nbsp;&nbsp;=20
 STEP 1 : Receiving complaint<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 &nbsp;&nbsp;&nbsp;=20
 STEP 2 : Calls the worker for discussion<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 &nbsp;&nbsp;&nbsp;=20
 STEP 3 : Explaination from employee<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 &nbsp;&nbsp;&nbsp;=20
 STEP 4 : Discussion<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 a.&nbsp;What=20
 you do if he admit of his poor performance? <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 b.&nbsp;If=20
 he denied of the accusation.<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 c.&nbsp;Counseling=20
 guideline<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 &nbsp;&nbsp;&nbsp;=20
 STEP 5 : Further Actions<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 &nbsp;&nbsp;&nbsp;=20
 STEP 6 : What would you do if there is an improvement or no =
improvement at=20
 all. <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 &nbsp;<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 7.=20
 PERFORMANCE IMPROVEMENT PLAN (PIP)<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 &nbsp;&nbsp;&nbsp;=20
 7.1&nbsp;&nbsp; THE PURPOSES AND WHEN TO APPLY IT.<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 &nbsp;&nbsp;&nbsp;=20
 7.2&nbsp;&nbsp; STEPS TO AN EFFECTIVE PIP<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 &nbsp;&nbsp;&nbsp;=20
 7.3 THE END OF PIP.<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif'><o:p></o:p>
 &nbsp;<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
 &nbsp;<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
 &nbsp;<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
 &nbsp;<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p></td></tr></table></div>
&nbsp;<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
**=20
Certificate of attendance will be awarded for those who completed the=20
course<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<font=20
size=3D3>&nbsp;<span=20
style=3D'FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<font=20
size=3D3>ABOUT=20
THE FACILITATOR<o:p></o:p>
<span=20
lang=3DEN-GB=20
style=3D'FONT-SIZE: 14pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-GB'>MS.<span=20
lang=3DEN-GB=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-GB'>=20
<span=20
style=3D'FONT-SIZE: 14pt; FONT-FAMILY: "Times New =
Roman",serif'>SURAIYA<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif'>=20
<o:p></o:p>
<span=20
lang=3DEN-GB=20
style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-GB'>FIELD OF=20
EXPERTISE<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
lang=3DEN-GB=20
style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-GB'>With the=20
Degree of Bachelor of Art in Southeast Asia Studies (UM)<span=20
lang=3DEN-GB=20
style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: EN-GB'>, =
she has=20
vast experience in the field of Human Resources Management and Labour Laws =
for=20
almost 30 years and currently she is Deputy Director of Labour Standards, =
Labour=20
Standards Division. Besides that, she also a <span=20
style=3D'FONT-FAMILY: "Times New Roman",serif'>Certified Trainer =
<span=20
style=3D'FONT-FAMILY: "Times New Roman",serif'>from=20
HRDC.<o:p></o:p>
<span=20
lang=3DEN-GB=20
style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-GB'>&nbsp;<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
lang=3DEN-GB=20
style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-GB'>She is an=20
experienced trainer in the subject matter as she is a hands-on =
practitioner.=20
Many cases that she shares with her participants are often real-life =
examples=20
and solutions that she had encounter during she career as Assistance =
Director,=20
Principle Assistance Director and State Director and now as Deputy =
Director in=20
Department of Labour Peninsular Malaysia, Putrajaya.<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
lang=3DEN-GB=20
style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-GB'>&nbsp;<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<font=20
size=3D3>She is also exposed to the international Labour / Employment =
Issues where=20
she served two and half years as <span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif'>Counsellor =
of=20
Labour <span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif'>in =
High=20
Commission of Malaysia in Singapore. During her service in Singapore =
she has=20
given talks to Chinese Chamber of Commerce in Singapore and given =
advice=20
to the private companies in Singapore about Employment Act 1955 in=20
Malaysia.<o:p></o:p>
<span=20
lang=3DEN-GB=20
style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-GB'>&nbsp;<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
lang=3DEN-GB=20
style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-GB'>With her=20
experiences in Malaysia and Singapore, she has developed and delivered =
many=20
training programs to in house and public such as Employment Act 1955, =
Managing=20
Discipline and Misconduct, Handling Misconduct and Dismissal =96 Domestic =
Inquiry,=20
Managing Stress and Counseling at Work Place, Handling Misconduct - =
Sexual=20
Harassment at Work Place, Industrial Relations Act 1967 and Payroll=20
Administration.<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
lang=3DEN-GB=20
style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-GB'>&nbsp;<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
lang=3DEN-GB=20
style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-GB'>Among the=20
many well-established organizations that have benefited from her expertise =
are=20
Jabatan Tenaga Kerja (JTK), Stamford College, Singapore Chinese Chamber =
of=20
Commerce, INPRIM Melaka, Kesatuan Sekerja, TM Melaka, Kebangsaan =
Pekerja-Pekerja=20
Simen Semenanjung Malaysia, Kesatuan Pekerja-Pekerja UMW, Western Digital, =
UTP=20
and others.<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
&nbsp;<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<font=20
size=3D3>WORKING=20
EXPERIENCES<span=20
style=3D'FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
style=3D'FONT-FAMILY: "Times New Roman",serif; mso-fareast-font-family: =
"Times New Roman"'><span=20
style=3D"mso-list: Ignore">1.<span=20
style=3D'FONT: 7pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;=20
<span=20
style=3D'FONT-FAMILY: "Times New Roman",serif'>Assistant =
Director of=20
Labour at Perak and Putrajaya,<o:p></o:p>
<span=20
lang=3DEN-GB=20
style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-GB'>Duration:=20
1993-2008<span=20
style=3D'FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
lang=3DEN-GB=20
style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-GB'>&nbsp;<span=20
style=3D'FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
style=3D'FONT-FAMILY: "Times New Roman",serif; mso-fareast-font-family: =
"Times New Roman"'><span=20
style=3D"mso-list: Ignore">2.<span=20
style=3D'FONT: 7pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;=20
<span=20
style=3D'FONT-FAMILY: "Times New Roman",serif'>Principle =
Assistant=20
Director, Industrial Relations Department,=20
Perak<o:p></o:p>
<span=20
lang=3DEN-GB=20
style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-GB'>Duration:=20
2008-2011<span=20
style=3D'FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<font=20
size=3D3>&nbsp;<span=20
style=3D'FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
style=3D'FONT-FAMILY: "Times New Roman",serif; mso-fareast-font-family: =
"Times New Roman"'><span=20
style=3D"mso-list: Ignore">3.<span=20
style=3D'FONT: 7pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;=20
<span=20
style=3D'FONT-FAMILY: "Times New Roman",serif'>Director, =
Industrial=20
Relations Department, Sarawak<o:p></o:p>
<span=20
lang=3DEN-GB=20
style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-GB'>Duration:=20
2011-2013<span=20
style=3D'FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
lang=3DEN-GB=20
style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-GB'>&nbsp;<span=20
style=3D'FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
style=3D'FONT-FAMILY: "Times New Roman",serif; mso-fareast-font-family: =
"Times New Roman"'><span=20
style=3D"mso-list: Ignore">4.<span=20
style=3D'FONT: 7pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;=20
<span=20
style=3D'FONT-FAMILY: "Times New Roman",serif'>Counsellor =
of Labour,=20
High Commission of Malaysia, Singapore<o:p></o:p>
<span=20
lang=3DEN-GB=20
style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-GB'>Duration:=20
2013 - 2015<span=20
style=3D'FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
lang=3DEN-GB=20
style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-GB'>&nbsp;<span=20
style=3D'FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
style=3D'FONT-FAMILY: "Times New Roman",serif; mso-fareast-font-family: =
"Times New Roman"'><span=20
style=3D"mso-list: Ignore">5.<span=20
style=3D'FONT: 7pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;=20
<span=20
style=3D'FONT-FAMILY: "Times New Roman",serif'>Director, =
Labour=20
Department, Melaka<o:p></o:p>
<span=20
lang=3DEN-GB=20
style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-GB'>Duration:=20
2015 - Feb 2019<span=20
style=3D'FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
lang=3DEN-GB=20
style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-GB'>&nbsp;<span=20
style=3D'FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
style=3D'FONT-FAMILY: "Times New Roman",serif; mso-fareast-font-family: =
"Times New Roman"'><span=20
style=3D"mso-list: Ignore">6.<span=20
style=3D'FONT: 7pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;=20
Principle=20
Assistant Director, Legal and Enforcement Division, JTKSM=20
Putrajaya<span=20
style=3D'FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
lang=3DEN-GB=20
style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-GB'>Duration:=20
Feb 2019 - 2021<span=20
style=3D'FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<font=20
size=3D3>&nbsp;<span=20
style=3D'FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
style=3D'FONT-FAMILY: "Times New Roman",serif; mso-fareast-font-family: =
"Times New Roman"'><span=20
style=3D"mso-list: Ignore">7.<span=20
style=3D'FONT: 7pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;=20
Deputy=20
Director, Labour Standards Division, JTKSM Putrajaya<span=20
style=3D'FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
lang=3DEN-GB=20
style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-GB'>Duration:=20
Feb 2021 - Now <span=20
style=3D'FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
lang=3DEN-GB=20
style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-GB'>&nbsp;<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
&nbsp;<span=20
style=3D"COLOR: black">&nbsp;=20
<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
(SBL=20
Khas / HRD Corp Claimable Course)<o:p></o:p>
<div align=3Dcenter>
<table class=3DMsoNormalTable=20
style=3D"WIDTH: 661pt; BORDER-COLLAPSE: collapse; mso-yfti-tbllook: 1184; =
mso-padding-alt: 0cm 0cm 0cm 0cm"=20
cellSpacing=3D0 cellPadding=3D0 width=3D881 border=3D0>
 =20
 <tr style=3D"HEIGHT: 17.1pt; mso-yfti-irow: 0; mso-yfti-firstrow: yes">
 <td=20
 style=3D"BORDER-TOP: #a6a6a6 1pt solid; HEIGHT: 17.1pt; BORDER-RIGHT: =
#a6a6a6 1pt solid; WIDTH: 661pt; BACKGROUND: #ceddea; BORDER-BOTTOM: =
#f0f0f0; PADDING-BOTTOM: 2.9pt; PADDING-TOP: 2.9pt; PADDING-LEFT: 2.9pt; =
BORDER-LEFT: #a6a6a6 1pt solid; PADDING-RIGHT: 2.9pt"=20
 width=3D881 colSpan=3D2>
 training=20
 Fee<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: =
"Calibri",sans-serif'><o:p></o:p></td></tr>
 <tr style=3D"HEIGHT: 30.55pt; mso-yfti-irow: 1">
 <td=20
 style=3D"BORDER-TOP: #a6a6a6 1pt solid; HEIGHT: 30.55pt; BORDER-RIGHT: =
#a6a6a6 1pt solid; WIDTH: 319.45pt; BORDER-BOTTOM: #a6a6a6 1pt solid; =
PADDING-BOTTOM: 2.9pt; PADDING-TOP: 2.9pt; PADDING-LEFT: 2.9pt; =
BORDER-LEFT: #a6a6a6 1pt solid; PADDING-RIGHT: 2.9pt; BACKGROUND-COLOR: =
transparent"=20
 width=3D426>
 14=20
 hours Remote Online Training (Via=20
 Zoom)<o:p></o:p>
 RM=20
 1,296.00/pax&nbsp;&nbsp;&nbsp;&nbsp; (excluded 8% SST)<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: =
"Calibri",sans-serif'><o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #a6a6a6 1pt solid; HEIGHT: 30.55pt; BORDER-RIGHT: =
#a6a6a6 1pt solid; WIDTH: 341.55pt; BORDER-BOTTOM: #a6a6a6 1pt solid; =
PADDING-BOTTOM: 2.9pt; PADDING-TOP: 2.9pt; PADDING-LEFT: 2.9pt; =
BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 2.9pt; BACKGROUND-COLOR: =
transparent"=20
 width=3D455>
 2=20
 days Face-to-Face Training (Physical =
Training=20
 at Hotel)<o:p></o:p>
 RM=20
 2,250.00/pax&nbsp;&nbsp;&nbsp;&nbsp; (excluded 8% SST)<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: =
"Calibri",sans-serif'><o:p></o:p></td></tr>
 <tr style=3D"HEIGHT: 30.55pt; mso-yfti-irow: 2; mso-yfti-lastrow: yes">
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 30.55pt; BORDER-RIGHT: #a6a6a6 =
1pt solid; WIDTH: 661pt; BORDER-BOTTOM: #a6a6a6 1pt solid; PADDING-BOTTOM: =
2.9pt; PADDING-TOP: 2.9pt; PADDING-LEFT: 2.9pt; BORDER-LEFT: #a6a6a6 1pt =
solid; PADDING-RIGHT: 2.9pt; BACKGROUND-COLOR: transparent"=20
 width=3D881 colSpan=3D2>
 Group=20
 Registration: Register=20
 3 participants from the same organization, the 4th participant is =
FREE.=20
 (Buy 3 Get 1 Free) if Register=20
 before 28 Aug 2026. =
Please=20
 act fast to grab your favorite training program! <span=20
 style=3D"FONT-SIZE: 10pt; LINE-HEIGHT: =
115%"><o:p></o:p></td></tr></table></div>
<a=20
name=3D_Hlk61620322></a><a name=3D_Hlk129099582></a><span=20
style=3D"mso-bookmark: _Hlk61620322"><o:p>&nbsp;</o:p>
<span=20
style=3D"mso-bookmark: _Hlk61620322">Term=20
and condition for <span=20
style=3D"mso-bookmark: _Hlk61620322">HRD=20
Corp Claimable Course application<span=20
style=3D"mso-bookmark: _Hlk61620322">=20
only:<span=20
style=3D'FONT-SIZE: 11pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
style=3D"mso-bookmark: _Hlk61620322">1.=20
Employer is advisable to apply grant for HRD Corp Claimable Course at =
least=20
10 days before training.<span=20
style=3D"mso-bookmark: _Hlk61620322"><span=20
style=3D'FONT-SIZE: 11pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
style=3D"mso-bookmark: _Hlk61620322">2.=20
The Employer MUST receive Grant Approval at least 3 days prior =
to=20
training day.<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 11pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>=20
<span=20
style=3D'FONT-SIZE: 11pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
style=3D"mso-bookmark: _Hlk61620322"><o:p>&nbsp;</o:p>
<span=20
style=3D"mso-bookmark: _Hlk61620322"><o:p>&nbsp;</o:p>
<font=20
size=3D3><span=20
style=3D'FONT-FAMILY: "Times New Roman",serif; BACKGROUND: aqua; COLOR: =
black'>PLEASE=20
FEEL FREE TO CONTACT ME IF YOU ARE LOOKING FOR THE FULL BROCHURE=20
FILE<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<o:p><font=20
size=3D3>&nbsp;</o:p>
<font=20
size=3D3>We hope=20
you find it informative and interesting and we look forward to seeing you=20
soon.<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<font=20
size=3D3>Please=20
act fast to grab your favorite training program! Please call =
012-588=20
2263<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
lang=3DEN-US=20
style=3D'FONT-FAMILY: "Times New Roman",serif; mso-ansi-language: =
EN-US'><font=20
size=3D3>or email to <a><font=20
size=3D3>james-otc@outlook.com</a><span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
&nbsp;<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<font=20
size=3D3>Do=20
forward this email to all your friends and colleagues who might be =
interested to=20
attend these programs<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<font=20
size=3D3>&nbsp;<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<font=20
size=3D3>If=20
you would like to unsubscribe from our email list at any time, please =
simply=20
reply to the e-mail and type Unsubscribe=20
<o:p></o:p>
<font=20
size=3D3>in=20
the subject area. We will remove your name from the list and you will not=20
receive any additional e-mail.<span=20
style=3D"BACKGROUND: white; COLOR: #c00000"> <span=20
style=3D'FONT-FAMILY: "Times New Roman",serif; BACKGROUND: white; COLOR: =
#c00000'><o:p></o:p>
<span=20
style=3D'FONT-FAMILY: "Times New Roman",serif; BACKGROUND: white; COLOR: =
#c00000'><font=20
size=3D3>If you=92ve already unsubscribed but you are still receiving =
emails, kindly=20
check with your IT technician whether another email address=20
<o:p></o:p>
<font=20
size=3D3><span=20
style=3D'FONT-FAMILY: "Times New Roman",serif; BACKGROUND: white; COLOR: =
#c00000'>is=20
linked to yours.We apologize for any inconvenience caused and appreciate =
your=20
understanding.<o:p></o:p>
<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'><o:p>&nbsp;</o:p>
<o:p><font=20
face=3DArial>&nbsp;</o:p>
<a =
name=3D_Hlk132667902></a><a=20
name=3D_Hlk150119406><span=20
class=3Dcontentpasted0><span lang=3DEN-US=20
style=3D"BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; =
BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; =
PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; =
PADDING-RIGHT: 0cm; mso-ansi-language: EN-US; mso-border-alt: none =
windowtext 0cm"><font=20
size=3D3><font=20
face=3DArial>Thanks&nbsp;<o:p></o:p></a>=

<span=20
style=3D"mso-bookmark: _Hlk150119406"><span=20
style=3D"mso-bookmark: _Hlk132667902"><o:p>&nbsp;</o:p>
<span=20
style=3D"mso-bookmark: _Hlk150119406"><a=20
name=3D_Hlk136959115><span lang=3DEN-US=20
style=3D"BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; =
BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; =
PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; =
PADDING-RIGHT: 0cm; mso-ansi-language: EN-US; mso-border-alt: none =
windowtext 0cm"><font=20
size=3D3 face=3DArial>Regards</a><span=20
style=3D"mso-bookmark: _Hlk150119406"><span=20
style=3D"mso-bookmark: _Hlk132667902"><span=20
style=3D"mso-bookmark: _Hlk136959115"><o:p></o:p>
<span=20
style=3D"mso-bookmark: _Hlk150119406"><span=20
style=3D"mso-bookmark: _Hlk132667902"><span=20
style=3D"mso-bookmark: _Hlk136959115"><span =
lang=3DEN-US=20
style=3D"BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; =
BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; =
PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; =
PADDING-RIGHT: 0cm; mso-ansi-language: EN-US; mso-border-alt: none =
windowtext 0cm">James<span=20
style=3D"mso-bookmark: _Hlk150119406"><span=20
style=3D"mso-bookmark: _Hlk132667902"><span=20
style=3D"mso-bookmark: _Hlk136959115"><o:p></o:p>
<span=20
style=3D"mso-bookmark: _Hlk150119406"><span=20
style=3D"mso-bookmark: _Hlk132667902"><span=20
style=3D"mso-bookmark: _Hlk136959115"><span =
lang=3DEN-US=20
style=3D"BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; =
BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; =
PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; =
PADDING-RIGHT: 0cm; mso-ansi-language: EN-US; mso-border-alt: none =
windowtext 0cm"><font=20
size=3D3 face=3DArial>OTC Training Centre Sdn=20
Bhd<span=20
style=3D"mso-bookmark: _Hlk150119406"><span=20
style=3D"mso-bookmark: _Hlk132667902"><span=20
style=3D"mso-bookmark: _Hlk136959115"><span lang=3DEN-US=20
style=3D"BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; =
BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; =
PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; =
PADDING-RIGHT: 0cm; mso-ansi-language: EN-US; mso-border-alt: none =
windowtext 0cm"> <font=20
size=3D3><span=20
style=3D"mso-bookmark: _Hlk132667902"><span=20
style=3D"mso-bookmark: _Hlk136959115"><span =
lang=3DEN-GB=20
style=3D"BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; =
BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; =
PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; =
PADDING-RIGHT: 0cm; mso-ansi-language: EN-GB; mso-border-alt: none =
windowtext 0cm">Mobile=20
No. : 012-5882263<span=20
style=3D"mso-bookmark: _Hlk150119406"><span=20
style=3D"mso-bookmark: _Hlk132667902"><span=20
style=3D"mso-bookmark: _Hlk136959115"><o:p></o:p><span=20
style=3D"mso-bookmark: _Hlk150119406">
<span=20
style=3D"mso-bookmark: _Hlk132667902"><span=20
style=3D"mso-bookmark: _Hlk136959115"><span =
lang=3DEN-US=20
style=3D"BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; =
BORDER-BOTTOM: windowtext 1pt; COLOR: black; PADDING-BOTTOM: 0cm; =
PADDING-TOP: 0cm; PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; =
PADDING-RIGHT: 0cm; mso-ansi-language: EN-US; mso-border-alt: none =
windowtext 0cm"><font=20
size=3D3 face=3DArial>Email=20
address:&nbsp;<a><font=20
face=3DArial><span=20
style=3D"mso-bookmark: _Hlk136959115"><span lang=3DEN-US=20
style=3D"BORDER-TOP: windowtext 1pt; BORDER-RIGHT: windowtext 1pt; =
BORDER-BOTTOM: windowtext 1pt; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; =
PADDING-LEFT: 0cm; BORDER-LEFT: windowtext 1pt; PADDING-RIGHT: 0cm; =
mso-ansi-language: EN-US; mso-border-alt: none windowtext =
0cm">james-otc@outlook.com<span=20
style=3D"mso-bookmark: _Hlk132667902"><span=20
style=3D"mso-bookmark: =
_Hlk136959115"></a><span=20
style=3D"mso-bookmark: _Hlk136959115"><span=20
style=3D"mso-bookmark: _Hlk132667902"><o:p></o:p>
<o:p>&nbsp;</o:p>
<o:p><font=20
face=3DArial>&nbsp;</o:p>

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